Version

Argent Advanced Technology 5.1A-1707-B or below

Date

Monday, 21 August 2017

Summary

This KBI covers an issue where Linux/Unix Script Rules always timeout in 60 seconds, even if the Rule is specified to use longer timeout (say, 180 seconds).

Most Linux/Unix Rules will always complete within 60 seconds, but in specific cases, it breaks some custom Linux/Unix Rules that are known to run longer than 60 seconds.

The issue has been addressed in Argent Advanced Technology 5.1A-1707-C or above.

Technical Background

Argent Advanced Technology can use both the built-in SSH library and external PLINK.EXE to monitor UNIX/Linux Nodes

The built-in SSH library has a default timeout of 60 seconds

The code has been enhanced to use a customizable timeout value

Resolution

Upgrade to Argent Advanced Technology 5.1A-1707-C or above

For customers who encounter such an issue and cannot upgrade immediately, the workaround is to use PLINK.EXE instead of the built-in SSH library.

To do so, change the registry value of HKEY_LOCAL_MACHINE\Software\Argent\COMMON\SSH_LIBRARY to 1 for PLINK

The default value is 2 for the built-in SSH library.