Increasingly, Argent Field Engineers and support personnel use TermServ and WebEx to assist Customers. Naturally the server in question needs internet access.

For WebEx, the server needs to have an ActiveX component installed; this typically occurs automatically when WebEx is first used on the server.

Once the WebEx session is established, then support can be provided.

For TermServ, a direct access to your network is required. Typically this is done through a VPN connection.

A Citrix client connection can also be used.