The best place to check why an Alert was not executed is the Alert Engine log.

This can be found at:

*:\ARGENT\ArgentManagementConsole\ArgentAlertConsole\LOGS\AAC_ENGINE_LOG.TXT

Tue Jan 09 14:48:21.812 SEV1 User Alert EMAIL_GENERAL (E000008) is fired successfully. Argent 

                                  Guardian Main Engine Is Back Online 

Thu Jan 11 08:40:22.387 SEV1 User Alert EMAIL_GENERAL (E000174) is fired successfully. Argent 

                                  Guardian Main Engine Is Back Online 

Thu Jan 11 09:00:22.834 SEV1 User Alert EMAIL_GENERAL (E000188) is fired successfully. Service Print 

                                  Spooler on node SEV1 is not running. 

Thu Jan 11 09:01:55.896 SEV1 User Alert EMAIL_GENERAL_CORRECTED failed to fire. Condition corrected 

                                  for rule SVC_SPOOLER_W2K on SEV1. 

                                  Re-check result: Rule 'SVC_SPOOLER_W2K' is no longer broken on 

                                  server 'SEV1 (Spooler)'. Reset escalation. 

                                  Orginal event: Service Print Spooler on node SEV1 is 

                                  not running. 

Thu Jan 11 15:12:44.177 SEV1 User Alert EMAIL_GENERAL (E000189) is fired successfully. Argent 

                                  Guardian Main Engine Is Back Online 

Thu Jan 11 15:14:25.253 SEV1 User Alert EMAIL_GENERAL (E000190) is fired successfully. Service Print 

                                  Spooler on node SEV1 is not running. 

Thu Feb 22 16:37:44.653 SEV1 User Alert EMAIL_GENERAL (E000192) is fired successfully. URL 

                                  Inaccessible 

If you have attempted to fire an SMS Alert, you should also check the SMS_Debug_Log at:

*:\ARGENT\ArgentManagementConsole\ArgentAlertConsole\LOGS\SMS_DEBUG_LOG.TXT

12-Apr-2007 15:19:58.723: SMS Idevices released

12-Apr-2007 15:19:58.723: SMS MMI devices released

13-Apr-2007 09:21:21.438: SMS Idevices released

13-Apr-2007 09:21:21.453: SMS MMI devices released

16-Apr-2007 09:01:59.068: SMS Idevices released

16-Apr-2007 09:01:59.068: SMS MMI devices released