Why is the Test Email Alert Button Disabled/Grayed Out?

The screenshot below shows that the Test Email Alert Button on the C5 screen is disabled/grayed out:



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This occurs because certain Argent Console GUI features are only enabled when using the Argent Console GUI on the actual Argent server.

Solution:

  1. Access the Argent server using the Microsoft Remote Desktop tool or appropriate alternate tools as needed;

  2. Start the Argent Console GUI on the server;

  3. Navigate to the Test Email Alert screen as shown below:



Click For Full Size

The Test Email Alert button will now be enabled since it is now using the actual Argent server to start the Argent Console GUI and not a remotely installed Argent Console GUI client.