KBI 310130 Telnet Timeout Issue For UNIX Rules

Version

Up to and including Argent Guardian 8.0A-0807

Date

15 Nov 2008

Summary

Telnet sessions will intermittently drop for UNIX rules.

Technical Background

UNIX Rules may encounter time-out issues, when Telnet is used as the connection method.

The following Relator trace log will be seen:




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Resolution

  • Increase the timeout value specified in the Rule definition. (120 seconds is a good value to start with.)



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  • Encourage customers to use SSH for connecting to the UNIX hosts.