Version

Argent Defender ALL Versions

Date

14 Jun 2012

Summary

When recording a session, customers with websites that generate new Internet Explorer sessions have found that Argent Defender ceases recording during the session building process.

Technical Background

Argent Defender stops recording a session when a user exits Internet Explorer by clicking on the close button in the IE window (the “X” icon on the top right corner of the browser).

For some customer sites, a second window pops up during navigation or as a result of clicking on an object within the site. This is by design.

However, when the customer closes either of the IE windows, Argent Defender stops recording the session from that point forward.

Resolution

Instead of closing the unneeded IE window by clicking on the “X” icon, use the Argent special keyword “CloseNewWindow.” This feature, implemented for just this purpose, can be accessed through the Argent Recorder Tool (the camera icon in the Windows system tray.) Simply click the recorder and the select the option to Close Window. Argent Defender will continue the recording process.