KBI 310912 Query Result In Email Alert Is Not Readable
Version
Argent Advanced Technology all versions
Date
Wednesday, 9 Apr 2014
Summary
Customers might face issues reading Email Alerts from Argent Advanced Technology displaying query results, as they find the data in the email unformatted
Technical Background
This happens with Relators using Query Rules in Argent for Oracle and Argent for SQL Server where the query result is sent as Email Alert
On testing a Query Rule or a Relator that uses the Rule, the result is displayed well formatted
The issue happens only with Email Alerts
This is because, Email Alerts are sent as plain text and if the customer has set his Outlook to receive emails in HTML format, he may run into trouble reading the Alerts
This issue can be solved by changing the configuration in outlook using the following steps:
- Open Tools->Options-> Mail Format->Set ‘Compose in this Message format
Resolution
N/A