KBI 311005 Argent Defender Service Does Not Run Recorded Scripts With Fresh Installation
Version
Argent Defender all versions
Date
Friday, 11 July 2014
Summary
After fresh installation, Argent Defender service cannot run recorded scripts
All TESTs are time-out and cancelled
This is caused by IE security setting that prompts enabling/disabling IE add-on when first run
When service launches IE web session, the IE process is stuck at the prompt
To address the issue, customer should logon to the Main Engine or Trusted Agent, where IE is stuck
Make sure he logon using the service account
Start the IE, and enable the Argent Defender Recorder and Argent Defender Script Player
Technical Background
Argent Defender uses BHO (Browser Helper Object) to implement Recorder And Script Player
BHO can be individually enabled or disabled
Depending on IE security setting, it may be prompted when used first time
Resolution
N/A