Author: Argent Admin

KBI 311596 Issue Addressed: Argent for Sybase Failed To Connect To Sybase Adaptive Server 15.0.2 Or Above When The Password Encryption Is Enabled In ASE Server

Version Argent Advanced Technology 5.1A-1710-B and below Date Friday, 15 December 2017 Summary Argent for Sybase connectivity to the Adaptive server failed when net password encryption required option is turned on at the Sybase Adaptive server Technical Background Sybase Adaptive Server 15.0.2 or above allows the use of asymmetric encryption to securely transmit passwords from […]

KBI 311604 Enhanced Argent for SQL Server To Support SQL Server 2019

Version Argent Advanced Technology 5.1A-2004-A and above Date Friday, 17 April 2020 Friday, 19 January 2018 Summary Argent for SQL Server has been enhanced to monitor Microsoft SQL Server 2019 Technical Background Argent for SQL Server now monitors the following Microsoft SQL Server versions: SQL Server 2005 SQL Server 2008 and R2 SQL Server 2012 […]

KBI 311619 Issue Addressed: Auto Correction For System File Rule Does Not Work

Version Argent Advanced Technology 5.1A-1801-A and below Date Thursday, 15 February 2018 Summary Relator Recheck Settings in Argent Guardian Ultra do not work for a Relator using a System File Rule For example, a System File Rule set to be broken if a particular file does not exist or was not modified in the last […]

KBI 311629 New Feature: Use SNMP Trap Message Variables In Alert Message

Version Argent Advanced Technology 5.1A-1804-A or above Date Monday, 5 March 2018 Summary SNMP Trap can contain one or multiple message variables as it body A sample trap message might look like following: Click For Full Size In above example, there are two string type variables of OID ‘1.11.12.13.14.15’ and ‘1.11.12.13.14.16’ respectively, and each variable […]

KBI 311633 Issue Addressed: Argent for Java Fails To Execute Rules WhenThe Relator Is Configured In Use Shared Monitor Engine Process In Pool Mode

Version Argent Advanced Technology 5.1A-1801-A or Below Date Thursday, 15 March 2018 Summary Argent for Java fails to execute Rules when the Relator is configured in “Use Shared Monitor Engine Process In Pool” mode with following error message in log file: “JNI Error: Error: java.net.MalformedURLException: Unsupported protocol: remote” Technical Background When Argent for Java is […]

KBI 311635 Issue Addressed: Empty Or Incomplete Compliance Reports

Version Argent Advanced Technology 5.1A-1801-A and Below Date Tuesday, 27 March 2018 Summary When collecting Compliance data in an enterprise environment, compliance reports might show up empty or incomplete for recent data ranges; the only data available is days or weeks old Further investigation shows there are over 3,000 unprocessed archive data file under directory […]

KBI 311636 Issue Addressed: Handle Large Volume Of Old Unprocessed Archive Data Files

Version Argent Advanced Technology 5.1A-1804-A (C3) And Above Date Tuesday, 27 March 2018 Summary When collecting Compliance data in an enterprise environment, Compliance reports might show up empty or incomplete for recent data ranges See Empty Or Incomplete Compliance Reports Further investigation shows there are a lot of unprocessed archive data file under directory ARCHIVE_DATA […]

KBI 311655 Issue Addressed: Delayed Daughter Offline Event Was Not Fired

Version Argent Advanced Technology 5.1A-1804-A or above Date Tuesday, 24 April 2018 Summary Argent Advanced Technology can be configured to fire internal Events for offline Daughter Engines In order not to fire such an Event for a temporary condition, for example, Daughter Engine go offline than come back 30 seconds later, the seconds to delay […]

KBI 311657 Issue Addressed: Missing Alerts In Exchange Monitoring

Version Argent Advanced Technology 5.1A-1804-A and below Date Tuesday, 24 April 2018 Summary This article describes a symptom of missing alerts in Exchange monitoring The scenario applies to Mother Daughter architecture Issue was found related Argent for Exchange Service Restart Every 10 Minutes Argent for Exchange service was found ‘Running’ in Windows Service Console All […]

KBI 311665 Issue Addressed: Failed To Connect To LINUX/Unix Server Using SSH After Hardening Windows Server

Version Argent Advanced Technology 5.1A-1804-A and below Date Monday, 28 May 2018 Summary Based on most recent Microsoft recommendations, following ciphers are regarded unsafe: (TLS 1.0) TLS_DHE_RSA_WITH_AES_128_CBC_SHA TLS_DHE_RSA_WITH_AES_256_CBC_SHA TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA TLS_RSA_WITH_AES_128_CBC_SHA TLS_RSA_WITH_AES_256_CBC_SHA (TLS 1.0) TLS_RSA_WITH_AES_128_CBC_SHA TLS_RSA_WITH_AES_256_CBC_SHA (TLS 1.1) TLS_RSA_WITH_AES_128_CBC_SHA TLS_RSA_WITH_AES_256_CBC_SHA (TLS 1.2) TLS_RSA_WITH_AES_128_CBC_SHA TLS_RSA_WITH_AES_128_CBC_SHA256 TLS_RSA_WITH_AES_128_GCM_SHA256 TLS_RSA_WITH_AES_256_CBC_SHA TLS_RSA_WITH_AES_256_CBC_SHA256 TLS_RSA_WITH_AES_256_GCM_SHA384 Also SSL/TLS cipher suites use Diffie-Hellman a […]

KBI 311671 Enhancement: Automatically Discover, Alert On And License New SNMP Devices

Version Argent Advanced Technology 5.1A-1807-A and above Date Monday, 4 June 2018 Summary Newly implemented Device Discovery Rule can scan specified IP range and discover SNMP devices that are not defined in CMDB-X The Rule can do following for newly discovered devices: Add to a specific Network Group in CMDB-X Automatically license newly discovered devices […]

KBI 311681 Issue Addressed: Device Magic Reports Incorrect In/Out Bandwidth Usage When RFC2233 Interface Counters Are Used

Version Argent Advanced Technology 5.1A-1804-A and below Date Wednesday, 20 June 2018 Summary Bandwidth usage (Mbits/second) might report unusual big numbers (> 10,000,000) when using RFC2233 interface counters It affects incoming, outgoing and total bandwidth data The issue has been addressed in Argent Advanced Technology 5.1A-1807-A Technical Background The issue is caused by coding error […]

KBI 311687 Enhancement: Monitor Delta Changes Of Free Space Of VMware Datastore

Version Argent Advanced Technology 5.1A-1807-A or above Date Thursday, 12 July 2018 Summary Datastore Rule in Argent for VMware used to monitor the absolute value of Free Space in MB or percentage Argent Advanced Technology 5.1A-1807-A enhances Datastore Rule so that it can monitor the changes of Free Space too The new feature can Alert […]

KBI 311688 Issue Addressed: Comma Was Allowed As Part Of Object Name

Version Argent Advanced Technology 5.1A-1804-A or below Date Thursday, 12 July 2018 Summary Name of Argent Advanced Technology object such as Rule, Relator, Alert, etc is allowed to contain alphanumeric characters as well as ‘$’ and ‘_’ However, it also allows comma by coding error The issue has been addressed in Argent Advanced Technology 5.1A-1807-A […]

KBI 311700 Issue Addressed: Monitoring Task Late Or Skipped When Running Device Magic Rules For Switches With More Than 100 Ports

Version Argent Advanced Technology 5.1A-1807-A and below Date Tuesday, 4 September 2018 Summary When running Device Magic Rules against network switches with more than 100 ports, monitor tasks can be significantly late, skipped and cancelled Further investigation shows more than 1,000 WO files with extension ‘.WR’ are accumulating in WO subfolders The issue has been […]

KBI 311703 New Feature: Save Object Existence As SLA Data

Version Argent Advanced Technology 5.1A-1810-A and above Date Monday, 10 September 2018 Summary SLA data (up or down) can be saved for file or directory existence in System File Rule The SLA data has format as follows: Object:       System Level Agreement Counter:     System Alive Instance:     Machine (Rule Name) […]

KBI 311707 Issue Addressed: Argent Guardian Ultra Bundled Cluster WMI Script Rules Does Not Work For Windows 2016 Cluster

Version Argent Advanced Technology 5.1A-1807-A and below Date Monday, 17 September 2018 Summary Argent Guardian Ultra bundled Cluster WMI Script Rules have been updated to monitor Windows 2016 Cluster The issue has been addressed in Argent Advanced Technology 5.1A-1810-A Click For Full Size Technical Background The old Cluster WMI Scripts Rules uses MSCluster ActiveX object […]

KBI 311712 Enhancement: Offline Database Rule Status Getting Saved To Argent Predictor

Version Argent Advanced Technology 5.1A-1810-A and above Date Friday, 21 September 2018 Summary ‘Offline Database’ Rule in Argent for SQL Server has been enhanced with option to save database online status to Argent Predictor Technical Background In Argent Advanced Technology versions prior to 5.1A-1810-A, there is no option to save predictor values of Offline Database […]

KBI 311713 Issue Addressed: It Is Extremely Slow To Upgrade Argent Non-Stop Monitor

Version Argent Advanced Technology 5.1A-1807-A and below Date Tuesday, 25 September 2018 Summary When upgrading one Motor in Argent Non-Stop Monitor environment, setup program automatically upgrades all Motors in the network Sometimes the process can be extremely slow It could be caused by slow network connection such as Disaster Recovery (DR) Motors in remote network, […]

KBI 311716 New Feature: Windows Service Rule Is Enhanced To Monitor Pending And Other States

Version Argent Advanced Technology 5.1A-1810-A and above Date Wednesday, 3 October 2018 Summary Windows Service Rule used to monitor service in either running or stopped state Sometimes Windows service could be stuck in start pending state for very long time Argent Advanced Technology 5.1A-1810-A is enhanced to monitor all Windows service states include: Started (Running) […]

KBI 311719 New Product: Argent Patch Manager-How It Works

Version Argent Advanced Technology 5.1A-1810-A and above Date Monday, 8 October 2018 Summary The new Argent Patch Manager product has been bundled in the Argent Guardian Ultra for now Technical Background Common Questions Here are the answers to some of the most common questions regarding the Argent Patch Manager product Argent is installed at a […]

KBI 311728 Issue Addressed: File Audit Report Does Not Show New File Or Folder Name

Version Argent Advanced Technology 5.1A-1810-B and below Date Thursday, 31 January 2019 Summary Customer might create a new file or folder by doing ‘New’ in context menu then renaming the name to the desired name The result audit entries in SQL Table ARGSOFT_COMPLIANCE_AUDIT_FILE_SYSTEM shows a new file or folder is created then deleted but no […]

KBI 311732 New Feature: Save Selected Windows Events Into Database For Reporting

Version Argent Advanced Technology 5.1A-1901-A or above Date Thursday, 31 January 2019 Summary Argent for Compliance parses a subset of Windows Events for Compliance reports In order to do reports on Events that are not included, they have to be saved as RAW data into SQL table ARGSOFT_COMPLIANCE_LOG_ARCHIVE However, there was no efficient way to […]

KBI 311736 New Feature: Extensive Check Mode For File Audit Compliance Reports

Version Argent Advanced Technology 5.1A-1901-B or above Date Monday, 18 March 2019 Summary File Audit Compliance Reports in Argent Compliance rely on analyzing Windows security Events OS generates file audit Events based on the underline Win32 API calls, not on actual user operations As a result, for many scenarios, it is impossible to restrict user […]

KBI 311737 New Feature: Audit Unauthorized File/Folder Access For Reporting

Version Argent Advanced Technology 5.1A-1901-B or above Date Monday, 18 March 2019 Summary By default, Argent for Compliance only reports file/folder changes that are actually happening In the backend, the Engine only processes File Audit Success Events The implementation prevents excessive database usage However, it could be vital to report the unauthorized access for critical […]

KBI 311738 Issue Addressed: Always Read No New VMware Events

Version Argent Advanced Technology 5.1A-1901-B or below Date Monday, 18 March 2019 Summary Argent for Compliance can monitor and archive VMware Events However, when Argent Advanced Technology Engine runs VMware Event Log Rule, it always read from current time As a result, no new Events would be read unless there is major time difference between […]

KBI 311739 Issue Addressed: Unable To Browse Windows Process Using Monitoring Engine

Version Argent Advanced Technology 5.1A-1901-B or below Date Monday, 18 March 2019 Summary When adding monitored process to Windows Process Rule, user can browse current processes running on a remote machine When option ‘Use Monitoring Engine’ is used and the Monitoring Engine is a Daughter Engine, no Windows processes would be returned The issue has […]

KBI 311744 Issue Addressed: Unable To Update OS Information In License Manager

Version Argent Advanced Technology 5.1A-1901-B and below Date Thursday, 4 April 2019 Summary Users can perform a bulk insert to load thousands of server’s and device’s information into the Licensed Node Properties dialog box (see below) However, the OS property was not updated due to coding error; this error only affected the OS property The […]

KBI 311745 Issue Addressed: Failed To Connect To LINUX/Unix Server Using SSH After Hardening Linux Server

Version Argent Advanced Technology 5.1A-1901-C and below Date Tuesday, 9 April 2019 Summary Based on recommendation from Linux hardening best practices, SHA1 and MD5 Message Authentication Code (MAC) algorithms and cipher block chaining (CBC) encryption algorithms are considered unsafe or weak, such as hmac-sha1, hmac-sha1-96, hmac-md5, hmac-md5-96 and aes256-cbc, aes192-cbc, aes128-cbc and 3des-cbc The currently […]

KBI 311755 Issue Addressed: Argent AT Engine Does Not Work On IPv6 Network

Version Argent Advanced Technology 5.1A-1810-A and below Date Tuesday, 28 May 2019 Summary Modern network generally supports both IPv4 and IPv6 addresses As a matter of fact, Windows machines have both IPv4 and IPv6 stacks installed by default However, Argent AT used to run on IPv4 network only In large Enterprise Network adopting IPv6, remote […]

KBI 311771 Issue Addressed: LINUX/Unix Monitoring Using PLINK Of Newer Version Timeout Always

Version Argent Advanced Technology – All versions Date Thursday, 22 August 2019 Summary When using PLINK to monitor LINUX/Unix server, both connectivity test and running Relator can times out without actually running Rule script When doing connectivity test interactively using Engine {local}, following line shows in the testing terminal first:      Access granted. Press Return to […]

KBI 311790 Issue Addressed: Common Registry SSH_SUPPORTED_ENCRYPTION_ALGORITHM And SSH_SUPPORTED_MAC_ALGORITHM Are Not Replicated Among Motors

Version Argent Advanced Technology 5.1A-1907-A and below Date Thursday, 19 December 2019 Summary Argent AT common registry keys are stored under HKLM\Software\Argent\COMMON They are shared for all installed Argent AT products In an Argent Non-Stop Monitor environment, when a common registry value is edited on one Motor, the value is propagated to the other Motors […]

KBI 311804 Issue Addressed: Blank Compliance Reports After Decommissioning Servers From Network

Version Argent Advanced Technology 5.1A-2001-A and below Date Wednesday, 15 April 2020 Summary Argent for Compliance suddenly stops collecting compliance data after some servers are decommissioned from the network Checking system logs, the following errors could be seen: Failed to see checkpoint event of daughter process ‘ARGSOFT_COMPLIANCE_MAIN.EXE’. Restart the process Potential DeadLock Detected. Thread (Id=xxxx) […]

KBI 311807 New Feature: OS Filtering When Doing Active Directory Network Scan

Version Argent Advanced Technology 5.1A-2004-A and above Date Thursday, 16 April 2020 Summary When doing an Active Directory network scan, a user might want to filter out machines with specific operating systems For example, a user might want to exclude embedded OS versions, or include only server OS versions, etc Exact string, wildcards, and regular […]

KBI 311809 New Feature: Secure VPN With Argent Advanced Technology

Version Argent Advanced Technology 5.1A-2004-A and above Date Thursday, 16 April 2020 Summary During the COVID-19 lockdown, most stay-home workers use some sort of VPN to connect to their corporate network for daily work This poses a very significant security challenge Argent for SNMP 5.1A-2004-A introduces two sophisticated Rules to catch potential security threats: One […]

KBI 311810 New Feature: Auto Correction In SYSLOG Rules

Version Argent Advanced Technology 5.1A-2004-A and above Date Thursday, 16 April 2020 Summary SYSLOG Rules search keywords to fire Events This new feature allows specifying another set of keywords to correct a previously fired Event For example, to monitor a Check Point firewall, the message “no response from peer” can indicate a bad VPN connection, […]

KBI 311812 Issue Addressed: Could Not Record Web Session For HTTPS Sites Using Self-Signed Certificate

Version Argent Advanced Technology 5.1A-2001-A and below Date Thursday, 16 April 2020 Summary Some internal web sites use self-signed certificates By default, Chrome/Chromium browsers do not open these web sites automatically As a result, Argent Sentinel web session recorder reports the error “ERR_CERT_AUTHORITY_INVALID” The same applies to sites that use expired, revoked, or otherwise broken […]

KBI 311829 New Feature: Email Screenshot When Web Session Script Fails

Version Argent Advanced Technology 5.1A-2004-B or above Date Wednesday, 6 May 2020 Summary When the Argent Sentinel Engine encounters errors while running Web Session scripts, it takes a screenshot automatically The screenshot is very helpful in finding out the root cause For example, the screenshot might show a 404 or 500 page, and then the […]

KBI 311834 New Feature: Support Message Importance In Email Alerts

Version Argent Advanced Technology 5.1A-2004-B and above Date Friday, 8 May 2020 Summary This article describes options for archiving Argent for Compliance data Technical Background Support for Message Importance in Email Alerts is introduced in Argent AT 5.1A-2004-B The valid values are as follows: Unspecified Highest High Normal Low Lowest Click For Full Size Note: […]

KBI 311838 New Feature: Monitor CISCO VPN

Version Argent Advanced Technology 5.1A-2007-A and above Date Tuesday, 16 June 2020 Summary Argent AT implements a set of CISCO VPN Rules that provides comprehensive CISCO VPN Monitoring out of the box CISCO Remote Access VPN Activity Rule Customer can see the full picture of VPN activities including Who – logon user Where – remote […]

KBI 311839 New Feature: Monitor Generic VPN Devices

Version Argent Advanced Technology 5.1A-2007-A and above Date Tuesday, 16 June 2020 Summary Argent AT implements a set of Generic VPN Rules that target any non-CISCO VPN devices The following vendors are supported out of the box: Check Point Fortinet Juniper SonicWall Zyxel The Rule gathers common performance metrics such as total tunnels and in/out […]

KBI 311843 Issue Addressed: Argent AT Server Reboots Without Prompt During Upgrade

Version Argent Advanced Technology 5.1A-2004-A Date Tuesday, 30 June 2020 Summary When upgrading Argent AT server to version 5.1A-2004-A, Windows server might restart without prompt while installing VC++ Runtime 2015-2019 Redistributables Sometimes, the reboot can happen twice, one for 32-bit runtimes, and one for 64-bit runtimes This Microsoft issue has been addressed in Argent AT […]

KBI 311847 Issue Addressed: Unable To Add Single URL Due To Certificate Error

Version Argent Sentry Ultra 5.1A-2004-B and below Date Monday, 13 July 2020 Summary A new URL is unable to be added to Argent Sentry Ultra due to a certificate error The sync with the website causes a security error warning message as the server name is different from the certificate’s issued-to name Technical Background The […]

KBI 311854 New Feature: Assign URL Object To Different Customer Using Drag And Drop

Version Argent Sentinel 5.1A-2010-A or above Date Thursday, 6 August 2020 Summary Argent Sentinel groups URL objects under Customer folders Drag and drop functionality has been implemented to allow moving URL objects between Customer folders For users who use Argent Non-Stop Monitor and/or the Client GUI, the security can be tightened by making the shares […]

KBI 311856 New Feature: Test Recorded Web Session Using Explicit Engine

Version Argent Sentinel 5.1A-2010-A and above Date Thursday, 13 August 2020 Summary After recording an Argent Sentinel Web Session script, it is common to run a test to verify it works as expected Normally, the script would be tested interactively on the desktop so that the user can see each step in the script However, […]

KBI 311864 Issue Addressed: Event Auto Answering Not Working Sometimes When Using Rule Option Post Event Only After Rule Is Broken XXX Times

Version Argent Advanced Technology 5.1A-2007-A and below Date Thursday, 27 August 2020 Summary Event might not be automatically answered when using Rule option “Post Event Only After Rule Is Broken XXX Times” When the condition is corrected, the Relator trace log shows:    Rule “…” is no longer broken. Reset occurrence Instead of:    Rule “…” is […]

KBI 311874 Issue Addressed: Argent Sentinel Generates Inaccurate Site Downtime Report

Version Argent Sentinel 5.1A-2010-A and below Date Thursday, 8 October 2020 Summary Argent Sentinel might report random downtimes when running SLA Downtime Report for sites monitored by Argent Sentinel However, inspecting the job logs of correspondent site shows that the web sessions have all been executed successfully Therefore, Argent Sentinel should not have reported the […]

KBI 311882 Enhancement: Argent for XenServer To Support Citrix Hypervisor 8.2

Version Argent Advanced Technology 5.1A-2010-C and above Date Wednesday, 11 November 2020 Summary Argent for XenServer has been enhanced to add support for the following versions of Citrix XenServer: Citrix XenServer 7.1 Citrix XenServer 7.4 Citrix XenServer 7.5 Citrix XenServer 7.6 Citrix Hypervisor 8.0 Citrix Hypervisor 8.1 Citrix Hypervisor 8.2 Technical Background The SDK version […]

KBI 311894 Issue Addressed: Empty User Data When Archiving Some Windows Vista-Style Event Logs

Version Argent Advanced Technology 5.1A-2010-D or earlier Date Wednesday, 30 Dec 2020 Summary When Argent for Compliance engine archives Windows Event Logs, it saves User Data in column ‘USER_DATA_TX1024’ of column type ‘XML’ in SQL table ‘ARGSOFT_COMPLIANCE_LOG_ARCHIVE’. Windows Event Log message is composed of fixed message template and insertion strings of user data. By storing […]

KBI 311897 Issue Addressed: [Empty Console Comment] Is Seen In Email Alerts Of Internal Events

Version Argent Advanced Technology 5.1A-2010-D or earlier Date Thursday, 31 December 2020 Summary When user receives email alerts about Internal Events, he might see text ‘[Empty Console Comment]’ in email message. Sample message is like following: Click For Full Size The issue has been addressed in Argent AT 5.1A-2101-A and later. Technical Background Console Comment […]

KBI 311902 Issue Addressed: W2016 File Audit Events Are Not Archived

Version Argent Advanced Technology 5.1A-2101-A and earlier Date Friday, 15 January 2021 Summary It is confirmed that file audit events are not saved for Windows 2016 server if Argent AT engine does not have access to registry of target server. Argent for Compliance uses sequence of file audit events to compose a single operation. For […]

KBI 311903 New Feature: Argent Sentinel Updates Bundled Chromium Browser to Version 88

Version Argent Advanced Technology All Versions Date Friday, 15 January 2021 Summary Argent Sentinel has updated bundled Chromium browser from version 76 to 88. There are numerous enhancements and fixes in Chromium browser. Detail can be found at The Chromium Project Regarding to Argent Sentinel, the issue of argument ‘–proxy-pac-url=url’ was addressed in version 88. […]

KBI 311904 New Feature: Argent Sentinel Uses Chrome/Chromium Proxy Settings

Version Argent Advanced Technology 5.1A-2101-B And Above Date Friday, 15 January 2021 Summary Argent Sentinel is enhanced to use one of following proxy settings: Direct Access Without Proxy – This overrides any Chrome/Chromium proxy settings and access web site directly without using proxy at all. Use Configured Chrome Proxy Settings – This honor whatever proxy […]