Version Argent AT 3.1A-1304-L or above Date 28 Apr 2013 Summary A new column ‘Last Data Point’ has been added to the Scheduled Monitoring Task screen (C2) in Argent For Compliance This new column indicates which point the Relator has reached in the log, whether it is an Event Log, a parsed text log, or […]
Version Argent AT 3.1A-1304-L or above Date 28 Apr 2013 Summary Customers can now import old archived data from Argent Data Consolidator or Argent for Security into Argent for Compliance The log summary reports will display data on the historical data Customers start the tool by running ‘ARGSOFT_COMPLIANCE_MIGRATE /ARC’ Note: The tool only saves the […]
Version Argent AT 3.1A-1304-L or above Date 28 Apr 2013 Summary By default, the raw data for Windows Security Logs are saved as compressed files in the file system. The Log Summary Report available in previous versions can only report on archived data within the database. This new report can now report on compressed files […]
Version Argent AT 3.1A-1304-L or above Date 28 Apr 2013 Summary Daughter Engines keep files that are pending upload to the Mother in the UPLOAD directory. When communication issues arise, many files may accumulated in the directory. When the file-count exceeds the threshold, (which is 1,024 by default), the Daughter Engine will fire a System […]
Version Argent AT 3.1A-1304-L or above Date 28 Apr 2013 Summary A new variable ‘%URL%’ has been added for all Alerts The %URL% variable represents the URL hyperlink for URL objects in Argent Defender, instead of the definition name Previously, the only variable referencing the URL name was %AGNodeName%, which would return the definition name, […]
Version Argent AT 3.1A-1304-L or above Date 28 Apr 2013 Summary This method is an enhancement of the keyword ‘Download’ which downloads a link and deletes the download file. Instead, this method allows saving the downloaded content to a user-specified path. Customers can then add whatever logic they like to check the file size, CRC, […]
Version Argent AT 3.1A-1304-L or above Date 28 Apr 2013 Summary The new features include: Explicit retry and timeout for the NetRemoteAPI Double-check mechanism Third-check mechanism to break the tie if the double-check conflicts with the initial API check These new features are extremely useful to correct any ‘false alarm’ issues caused by unreliable networks […]
Version Argent AT 3.1A-1304-L or above Date 28 Apr 2013 Summary Customers can specify one or multiple Argent Alert Executors in the field, ‘Other SMS Engines’ as backup engines for SMS. If SMS fails on the main engine, the backup ones will attempt to send the SMS one by one until a successful SMS is […]
Version Argent AT 3.1A-1304-L or above Date 28 Apr 2013 Summary An SMS email gateway can be used as a backup when a GSM modem is not working, or as an alternative when no GSM modem is available. Customers can either manually specify the gateway, such as ‘@txt.att.net’ for AT&T, if your provider is not […]
Version Argent AT 3.1A-1304-L or above Date 28 Apr 2013 Summary The Enterprise Application View can now be defined with Rules and Events across all Argent AT monitoring products Prior to this, each Argent AT product had its own per-product private Enterprise Application View Click For Full Size Technical Background Note that after upgrading to […]
Version Argent Advanced Technology 1304-A and above Date Wednesday, 24 Apr 2013 Summary Argent Advanced Technology has been enhanced with a new rule in Argent Sentry Ultra to compare web pages Technical Background This rule performs line by line comparison of web page content with a licensed URL web page content. The rule breaks if […]
Version Argent Advanced Technology 1304-A and above Date Wednesday, 24 Apr 2013 Summary Argent Advanced Technology has been enhanced with a new rule in Argent Sentry – Xml Feed Check Rules – to compare an xml element or an xml attribute with a specified value Technical Background This compares an xml element or an xml […]
Version Argent Advanced Technology 3.1A-1304-L or above Date 23 Apr 2013 Summary Argent Advanced Technology 3.1A-1304-L has a much-improved SMS alert implementation. The enhancements are done in all areas of performance, scalability and reliability. It helps both simple implementation of single engine and sophisticated Argent Non-Stop Monitor environment. Much Faster SMS Alert Of Multiple Phone […]
Version Argent Advanced Technology 3.1A-1304-A and later Date Thursday, 5 Sep 2013 (Revised from original KBI of Thursday, 28 Mar 2013) Summary Often Argent Guardian Ultra monitors hundreds or thousands of servers and devices. This is normal, but this can generate a very large volume of Argent Predictor data In a similar manner, Argent for […]
Version Argent Advanced Technology 3.1A-1301-T2 or later Date 28 Mar 2013 Summary Reliable architecture with automatic failover. Support asymmetric architecture that only some motors have GSM modem attached. Scalable architecture that distributing slow SMS I/O among motors. Capable of using GSM modem at specific location for specific SMS numbers. Allow using Argent Alert Executor as […]
Version Argent Advanced Technology 1304-A and above Date Monday, 25 Mar 2013 Summary Argent Advanced Technology has been enhanced with a new rule category “Average Disk Second Per Read Rules” in Argent for SQL Server to find the average disk sec/Read in seconds, of a read of data from the disk Technical Background N/A Resolution […]
Version Argent Advanced Technology 1304-A and above Date Monday, 25 Mar 2013 Summary Argent Advanced Technology has been enhanced by adding Wildcard support in Specific Database field of SQL Lock Rules in Argent for SQL Server Technical Background N/A Resolution N/A
Version Argent Advanced Technology 1304-A and above Date Thursday, 25 Mar 2013 Summary Argent Advanced Technology has been enhanced by adding new rule category “TempDB” in Argent for SQL Server Click For Full Size Example 1: ‘Free Space in tempdb‘ counter contains the amount of free space in tempDB. Rule FREE_SPACE_IN_TEMPDB_SQL2005_ACCEPTABLE_OPERATION is broken if the […]
Version All versions of Argent Date 13 Feb 2013 Summary Customers may find that they are unable to answer or resolve SMS events by replying The Argent Console Engine logs also show no signs of any messages being read or parsed Technical Background Argent provides full support for customers wishing to answer or resolve events […]
Version Argent Advanced Technology 3.1A-1301-E Date 29 Jan 2013 Summary After upgrading to 3.1A-1301-E, Argent Daughter Engine may stop communicating with the Mother Engine. This occurs due to a newly enforced database integrity check on the ARGSOFT_AT_LOCATION table which does not allow for a duplicate entry for the City & State/Province/Region field. The Argent Daughter […]
Version Argent AT, Argent XT and the Argent Job Scheduler – all recent product versions. Date 3 Sep 2012 Summary Installation of Argent (client) product fails when Norton Antivirus 2012 or Norton 360 is active. Technical Background During an install, Norton SONAR technology will detect the Argent SETUPEX.EXE file as a security risk and instantly […]
The related Argent KBI about humidity (KBI 310316) calls humidity the secret killer of production servers The not-so-secret killer is temperature Here is a simple rule of thumb: For every increase of 10 degrees Celsius, the life of the server or UPS battery is halved UPS power backups are always the most neglected and ignored […]
The hidden danger to your server room equipment is humidity Below 40%, there is a significantly increased chance of static (the geek term is ESD, or ElectroStatic Discharge) Above 60%, the chance or corrosion is greatly increased This is particularly important to Argent customers in Hong Kong, Singapore, Brisbane, Bermuda, and the south-eastern United States […]
Version Argent AT and Argent XT Date 7 May 2012 Summary In certain countries, such as Malaysia, after configuring the SMS Alerts on the Argent Console, the Alerts delivered appear on the mobile phone as a Flash SMS. On mobile phones which do not support Flash SMS, such as Androids, the alert will not be […]
Version All versions – both AT and XT Date 9 Nov 2011 Summary Argent can make contact to an SMS modem and send test messages via the configuration tab, but will not send an SMS via an Alert. When testing the Alert the modem will engage with the lights flickering, but will hang with the […]
Version All Products Date 24 Aug 2010 Summary This KBI discusses how Argent detects if a service is stalled. Technical Background Argent uses the standard Windows Service Control Manager (SCM) to check if a service being tested is responding. SCM is the way Windows controls all services. If SCM cannot contact the service, the service […]
Version Argent Advanced Technology All Versions Date 29 Jul 2010 Summary Customers may report not receiving Alerts in Argent Advanced Technology. Upon further investigation, one finds the Argent Console service is not listening on port 3079 (default port). Technical Background When the Argent Console service starts, it completes a number of housekeeping tasks prior to […]
Version All Argent Products MultiModem GPRS USB Wireless Modem MTCBA-G- U-F4 Date 23 Apr 2007 Summary The default settings in Argent XT do not work with this product. Technical Background Argent XT creates a session on the COM port that the modem is assigned to send out SMS’s. To test if the GSM modem is […]
Version 7.0A and Above. Date 20 May 2005 Summary Argent’s SMS alerting component returns specific error codes when an SMS alert fails to send. By analyzing the error code, the root cause. Technical Background One of the first places to analyze SMS alert failures is via the AAC_ENGINE_LOG.TXT, located in the Argent\ArgentManagementConsole\ArgentAlertConsole\Logs directory. You may […]
Version All Date 1 Oct 2004 Summary When a user attempts to fire an Alphanumeric Pager Alert within the Argent Console, the alert may fail to fire. The pager debug log may indicate “wait for answer timed out – no reason available.” Technical Background Alphanumeric Pager Alerts may fail to fire if the Data Bits, […]
Version All Date 15 Jan 2003 Summary To receive alphanumeric pages on a cell phone from Argent, there are a number of factors to consider. First there are two common methods used to send text to a cell phone, SMS and TAP. SMS stands for Short Message Service. It is most commonly used in Europe, […]
Version All Date 5 Oct 2001 Summary Error Message states Logon account does not have the right of act as part of the OS and replace a process level token. Testing an MAPI email under other accounts will also fail. Technical Background The logon account referred to in the message refers to the account trying […]
Version All Date 18 Sep 2001 Summary Communication between the Argent Job Scheduler and the Argent Queue Engine can be interrupted by network errors, even when the two components are on the same server. Technical Background First get the base information such as level of W200x, Service Pack, SQL Server or CodeBase. And when the […]
Version Argent Guardian 6.2A-0306 and Below Date 11 Jul 2001 Summary Customer using Tivoli interface but is not receiving alerts. Technical Background The BAROC file mentioned in this KBI is a file used by Tivoli to allow products to communicate with Tivoli. Argent provides a BAROC file for use with Tivoli , and the BAROC […]
Version All Date 1 Jul 2001 Summary An Argent Job Scheduler user may receive the popup-message stating Status: Completed due to exception Return Code: (various numbers). This is not an error caused by Argent. Technical Background This message is generated by an exception in the actual job itself. Resolution Run the batch job using the […]
Version All Date 1 Jul 2001 Summary After a user installs a Scheduling Engine and attempts to connect to a remote Argent Queue Engine, a message is displayed stating the Scheduling Engine does not recognize the remote machine as an Argent Queue Engine. The Argent Queue Engine is shown in the Scheduling GUI with a […]
Version All Date 18 Jun 2001 Summary A Customer cannot see services or processes to be monitored on a particular node. Technical Background This is always a rights/privileges issue. Resolution The best way to diagnose this is to open Performance Monitor or Service Control Manager on the Main Engine server and attempt to remotely access […]
Version All Date 25 May 2001 Summary An interactive test of either a numeric or alphanumeric pager Alert generates a Dr. Watson error and the GUI is terminated. Technical Background This is caused by the COM port specified not being connected to a modem. Resolution To determine the COM port used by the modem, open […]
Version All Date 24 May 2001 Summary The service fails to start. An error message is generated stating the Server service is not installed. Technical Background The Server service is a standard component of LAN Manager for Windows NT/2000 which enables a server or workstation to connect to the network. Resolution To install the Server […]
Version All Date 11 May 2001 Summary If the Customer is using SQL Server always check the size of the SQL Transaction Log. It is common for users creating a SQL Server database to use the default settings, which are a data file size is 1 MB, and transaction log size is 1 MB. Although […]
Version All Date 20 Apr 2001 Summary The message Invalid Purge Time Format is generated when the registry entry holds invalid data (not hh:mm:ss): HKEY_LOCAL_MACHINE\Software\Argent\SchedulingEngine\Rollover\Time Technical Background The message is generated every 30 seconds when the engine checks for rollover. When the entry is invalid, a midnight rollover (00:00:00) is assumed. Resolution To correct the […]
Version All Date 15 Jun 2000 Summary A System Command Alert works fine in test mode, but does not fire in production mode. Technical Background Typically this is caused by service account lacking the correct privileges. (In test mode, the GUI runs the test, and thus the GUI user’s rights are used; in production, it […]
Version All Date 12 May 2000 Summary A user has a batch job using Perl scripts. The job won’t execute, and the job status is Failed to Start Technical Background N/A Resolution The Argent Job Scheduler runs Perl scripts without issue. Ensure the Perl script has been written correctly. Ensure the user can run the […]
Version All Date 17 Feb 2000 Summary The Argent Job Scheduler or the Argent Batch Facility service fails and the log contains entries similar to the following. Failed to open job database (The process cannot access the file because it is being used by another process.) Fatal CodeBase error is encountered when accessing table. Service […]
Version All Date 2 Feb 2000 Summary This KBI explains the differences between System, User, and File DSNs. Technical Background N/A Resolution File DSN File DSNs keep their connection information in a file and the file can be stored anywhere — a File DSN can be stored on a server for access across the network. […]
Version The Argent Job Scheduler 3.1A-0001 and later Date 12 Jan 2000 Summary How to define the Jobs to archive. Technical Background The jobs to be archived are controlled by the Rollover registry key: HKEY_LOCAL_MACHINE\Software\Argent\TheArgentJobScheduler\Rollover The job status is controlled by the subkey JobStatus. It is a bitmap value, composed by bitwise OR of the […]
Version All Date 4 Jan 2000 Summary You must install the SNMP service before installing the Argent Guardian. If you have already installed the Argent Guardian, but did not install the SNMP service you will need to install the SNMP service and then use the Argent Setup to upgrade the Argent Guardian (this retains your […]
Version All Date 3 Jan 2000 Summary The SNMP Trap Monitor enables the Argent Guardian to monitor and alert on any SNMP trap it detects. Technical Background When configuring the Argent Guardian to monitor these traps read the following. The Enterprise OID This is the top-level Group OID, different from the variable OID’s inside the […]
Version CodeBase Installation Date 13 Dec 1999 Summary If the Argent Predictor stops collecting data, it can be the DBF directory has reached its limit. Technical Background N/A Resolution Check the svc_log.txt file, for a message: Total size of captured performance data exceeded 50 MB. No more data can be collected. This is a hard-coded […]
Version All Date 18 Nov 1999 Summary User submits a job and it stays in Pending state. Technical Background When a process is created desktop heap spaced is needed. When the desktop heap is corrupted or exhausted, the CreateProcess API and the CreateProcessAsUser API can hang without warning. Any Argent or third-party product can be […]
Version All Date 18 Nov 1999 Summary A job is created in the Argent Batch Facility, but cannot be deleted in the Argent Job Scheduler. The job appears deleted, but it reappears immediately. This is caused by a permission conflict between the Argent Batch Facility and the Argent Job Scheduler. Technical Background N/A Resolution Ensure […]
Version All Windows 4.0 Date 1 Jul 1999 Summary NT Performance Monitor instances of Processor Utilization can spike to 100% at random intervals. Task Manager, on the other hand, shows no CPU spikes, or valid spikes that are not coincident with the data displayed by Performance Monitor. This causes the Argent Guardian Performance Rules to […]
Version Windows 3.1 to Windows 2008 Date 19 Apr 1999 Summary Occasionally when accessing an NT performance counter NT generates a Perflib error in the System or Application event logs. This is a known issue with several performance DLLs such as those for SNA Server, Compaq Insight Manager, and Exchange. These errors are not consistent […]
Version All Windows 4.0 Date 7 May 1997 Summary Error 1130 When you start NT, or when you try to start the Server service at the command line using: NET START SERVER The following error message appears: System error 1130 has occurred. Not enough server storage is available to process this command. This issue will […]