Version Argent for Compliance — All Versions Date Thursday, 11 August 2022 Summary This is about Argent for Compliance monitoring on Windows Security Events A customer was preparing security penetration testing and found the number of Argent alerts appeared ‘way smaller’ than the number of simulated events Technical Background Argent for Compliance enables customer to […]
Version Argent BoardRoom 3.1A-1401-E or below Date Wednesday, 9 Apr 2014 Summary Argent BoardRoom GUI crashes with exception when customer selects a performance counter in Dashboard screen Click For Full Size Click For Full Size Technical Background This issue seems to be related to the conflict of W2008 memory management and PDH library The issue […]
Version Argent for SNMP — All Versions Date Thursday, 11 August 2022 Summary Changing IP addresses for Wireless Access points in Argent for SNMP can be accomplished in two ways Option one is using a command line interface Option two is using Argent for SNMP GUI Technical Background N/A Resolution Option One: Command Line Interface […]
Version Added to Argent Advanced Technology 3.1A-1401-T6 and later Date Wednesday, 9 Apr 2014 Summary Ill-configured Argent AT Monitoring Products can generate flood of Events that can severely cripple Argent AT Engines A typical example is that customer configures Event Log Rule that breaks on every record of Windows Security Log Considering a typical Domain […]
Version Added to Argent Advanced Technology 3.1A-1401-T5 and later Date Wednesday, 9 Apr 2014 Summary Argent AT 3.1A-1401-T5 and later allow customer to create a Remote Installation Package for Trusted Agent or Daughter Engine of selected products Compared to the original Argent AT setup package, Remote Installation Package is significantly smaller, and installs selected products […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Wednesday, 9 Apr 2014 Summary EVERY definition is working if the option ‘Specific Days‘ is used Any Calendar definition using such EVERY definition will not be calculated properly Click For Full Size Technical Background It is a coding error The issue is addressed in Argent AT 3.1A-1401-T7 […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Wednesday, 9 Apr 2014 Summary Windows Service Rule can check multiple services within single Rule Argent AT always generates one Event for each broken service This is different from Argent XT which generate single Event for all the broken services Click For Full Size Technical Background Firing […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Wednesday, 16 Apr 2014 Summary When method of ‘Windows Service‘ is used to Detect Installed Application, if exact matching is used for Service Name, not installed application is reported as installed Click For Full Size Technical Background The issue is a coding error and addressed in Argent […]
Version Argent Defender 3.1A-1401-E or below Date Wednesday, 16 Apr 2014 Summary Customer sometimes wants to exclude all 404 errors in Argent Defender TEST But 404 error is always alerted unless ‘Other Errors‘ is also unchecked Click For Full Size Technical Background It is a coding error and addressed in Argent AT 3.1A-1401-T8 Resolution Upgrade […]
Version Argent Defender all versions Date Monday, 21 Apr 2014 Summary Argent Defender failed to detect Down Sites, especially when the Site has a long timeout because of partial connection Even though customer can see ‘Fatal exception event detected‘ and multiple web session retries in the Task Log, no Down Site Event is fired Click […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Wednesday, 30 Apr 2014 Summary System Down Rule fails to save Uptime Status as UP to Argent Predictor when following settings are used: How To Determine If The Node Is Running is set to ‘Use Windows NetRemoteTOD API‘ Advanced Settings uses option ‘Ping Node Before Calling NetRemoteTOD […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Friday, 2 May 2014 Summary Addressed the issue in Argent for SQL Server that SQL Job Rules do not fire Alert when Jobs run longer than a specified duration Technical Background SQL Job Rule fails to fire Alert if the Job has been running for more than […]
Version Argent Advanced Technology 3.1A-1404-A and above Date Friday, 2 May 2014 Summary Argent Advanced Technology has been enhanced with ‘System File Rules‘ in Argent Sentry Ultra Technical Background System File Rules are added which check the following File Exists/Not Exists And Changed/NOT Changed In Past ‘N‘ Minutes Check File Size (In Bytes, KB, MB […]
Version Argent Advanced Technology 3.1A-1404-A and above Date Friday, 2 May 2014 Summary Argent Advanced Technology has been enhanced with an option to license Windows Servers in Argent Sentry Ultra Technical Background In versions prior to Argent AT 3.1A-1404-A, it is not possible to license Windows Servers as they do not get listed in the […]
Version Argent Advanced Technology 3.1A-1404-A and above Date Friday, 2 May 2014 Summary Argent for Exchange has been enhanced with an option to filter Message Tracking Log of Exchange Server by Mailbox names Technical Background Argent For Exchange 3.1A-1404-A introduces the facility to filter Message Tracking Log by Mailbox names This new feature is implemented […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Friday, 2 May 2014 Summary Addressed the issue that Exchange Mailbox Server Fails to connect in Argent for Exchange Technical Background In Argent Advanced Technology 1401-E and below, Argent for Exchange fails to connect to Mailbox Server 2010 This issue has been addressed Resolution Upgrade to Argent […]
Version Argent Advanced Technology 3.1A-1404-T1 and later Date Monday, 5 May 2014 Summary The most common questions asked by Argent AT administrators include following: Is Argent AT running properly? Are all servers/devices being monitored properly? How to configuring Argent AT to monitor a new server/device or an application? Is there anything wrong with monitoring a […]
Version Argent Advanced Technology 3.1A-1404-T1 and later Date Monday, 5 May 2014 Summary A Daughter Engine is generally implemented at a remote office It is common these days that the Daughter Engine can actually be accessed through Service Manager, Registry Editor and Network Share This does not mean the Mother/Daughter architecture is obsolete — the […]
Version Argent Advanced Technology 3.1A-1404-A and above Date Tuesday, 6 May 2014 Summary Argent for SQL Server has been enhanced with root cause of error in the ‘Events And Alerts‘ screen (A1B Screen) Technical Background In versions prior to 3.1A-1404-A, when a Rule is broken, the ‘Events And Alerts‘ Screen showed an abstract message ‘A […]
Version Argent Advanced Technology 3.1A- 1401-E or below Date Thursday, 8 May 2014 Summary Addressed the issue that the log file shows database exception error due to insufficient database field length in Argent for Exchange against mailbox server Technical Background Argent for Exchange repeatedly shows error in log file due to size limitation of database […]
Version Argent Defender 3.1A-1404-A or below Date Friday, 9 May 2014 Summary If Argent Defender TEST is scheduled to run once a day, and use option ‘Re-check Every XXX Minutes‘ in Test Recheck Settings, the recheck will be completely skipped when Web Session in TEST fails Click For Full Size Click For Full Size Technical […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Monday, 26 May 2014 Summary Customer may want to exclude some Rules for Argent SuperMaps He can do so at definition of Argent SuperMaps But up to Argent AT 3.1A-1404-A, the Excluded Rules was Global that apply to all Argent SuperMaps It prevents customer from customizing individual […]
Version Argent for VMware 3.1A-1404-A or earlier Date Monday, 26 May 2014 Summary When customer turns on Turbo Mode for Argent for VMware, the setting is only changed on Supervising Engine (Mother or Daughter Engine) The setting does not get propagated to the associated Trusted Agents As a result, the Trusted Agents continue to run […]
Version Argent Advanced Technology 3.1A-1404-T3 or earlier Date Monday, 26 May 2014 Summary New keyword ‘%AGProductName%‘ is implemented to display product name in Argent AT 3.1A-1404-T3 The keyword is available in Alerts of Email, SMS, Pager, Network Message, Event Log Message, SQL, Tweet and System Command Click For Full Size Technical Background N/A Resolution Upgrade […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Thursday, 29 May 2014 Summary When Argent AT Motor, Daughter Engine or Trusted Agent goes offline, a System Alert can be fired The previous Event Message did not contain the affected product name, such as shown below: Trusted Agent is found offline at 28 May 2014 14:41 […]
Version Argent for Compliance 3.1A-1404-T3 or earlier Date Wednesday, 4 June 2014 Summary Argent for Compliance has always been able to combine Alerts into a single Alert for Event Logs See KBI 310512 Combining Alerts Into A Single Alert For Event Logs in Argent AT Though the Combined Events have the same Event ID and […]
Version Argent Advanced Technology 3.1A-1404-T3 or earlier Date Wednesday, 4 June 2014 Summary Argent AT 3.1A-1404-T3 has been enhanced to log firing status of each Alert in SQL table ARGSOFT_AAC_ALERTS_FIRED Global System View provides a quick search screen to display the audit information Customer can use context menu to show detail of selected Alert in […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Thursday, 5 June 2014 Summary When customer imports CMDB-X XML, the Time Zone setting of newly added or updated Node is always set to ‘Fixed Time‘ and GMT Click For Full Size The issue is caused by two coding errors The XML export logic does not export […]
Version Argent Advanced Technology 3.1A-1404-T3 or earlier Date Thursday, 5 June 2014 Summary System Down Rule is enhanced in Argent AT 3.1A-1404-T3 with Ping Blast option to test Packet Loss and Packet Latency It is very useful for testing slow or unreliable connections such as satellite link Packet Loss Threshold can be specified in loss […]
Version Argent for VMware 3.1A-1404-T3 or earlier Date Monday, 9 June 2014 Summary This new Rule Alerts on any Datastores invisible to the monitored ESX host Click For Full Size Technical Background The logic behind this Rule is to compare all the Datastores known by vCenter and the ones visible to the monitored ESX host […]
Version Argent for VMware 3.1A-1404-T3 or earlier Date Monday, 9 June 2014 Summary It is very difficult to compose Regular Expression to exclude some patterns But it is common to exclude some Datastores as they may be offline for maintenance or not be made visible to the ESX host to begin with New Exclude option […]
Version Argent Advanced Technology 3.1A-1404-T3 or earlier Date Monday, 9 June 2014 Summary New keyword ‘UsedRelatorInterval‘ is implemented to pass Relator interval to Power Shell script The value is in unit of second Click For Full Size Technical Background N/A Resolution Upgrade to Argent Advanced Technology 3.1A-1404-T3 or later
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Monday, 9 June 2014 Summary If customer deploys multiple heavily used Daughter Engines, he might notice Mother Engine runs slower over the time until Argent AT service is restarted or recycled Further checking may reveal that process ARGSOFT_{PRODUCT_NAME} _MAIN.EXE can consume a lot of memory (> 800 […]
Version Argent for VMware 3.1A-1404-T3 or earlier Date Wednesday, 11 June 2014 Summary VMware environment is usually monitored through vCenter, which typically just a Windows VM with proper VMware software installed Unlike ESX host, customer connects to vCenter using Windows account, and Argent AT service account can be assigned with the rights as well When […]
Version Argent for SNMP 3.1A-1404-T3 or earlier Date Wednesday, 11 June 2014 Summary SNMP metrics are retrieved through OID, which is generally not organized The default Argent Predictor data has fixed object name ‘SNMP‘ and counter name ‘SNMP Metric‘ As results, customer can only use the instance name to differentiate the saved data It can […]
Version Argent for VMware 3.1A-1404-T3 or earlier Date Wednesday, 11 June 2014 Summary Customer may need to use node specific logon credentials in his custom PowerShell Script A VMware object has its VMware logon and password If the VMware object is a Windows or UNIX VM or a ESX host, it may have the OS […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Tuesday, 17 June 2014 Summary If Argent AT Main Engine uses SQL Mirroring of SQL Server 2008 or later, when customer tries to install Argent AT client, he gets DB connection error message Click For Full Size The issue is corrected in Argent AT 3.1A-1404-T4 Technical Background […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Tuesday, 17 June 2014 Summary When customer attempts to install Argent AT Main Engine uses SQL Mirroring of SQL Server 2008 or later, he can gets DB connection error message Click For Full Size The Database Access Layer library (DAL) assumes using SQL Server ODBC Driver ‘SQL […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Tuesday, 17 June 2014 Summary Argent Predictor database stores Performance Object, Counter and Instance names up to 256 characters Sometimes custom script may generate names longer than that ODBC exception error ‘String Truncation‘ is resulted Argent Predictor data is not saved Argent AT 3.1A-1404-T4 has addressed this […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Wednesday, 18 June 2014 Summary Trusted Agent has many important system settings saved in registry The common ones include following: MAX_ENGINE_MEMORY_MB_USAGE – Maximum memory usage allowed MAX_ENGINE_HANDLE_USAGE – Maximum handle usage allowed MAX_ENGINE_CPU_USAGE – Maximum CPU usage allowed RULE_ENGINE_MAX_RUN_SECONDS – Maximum running time for shared Monitoring Engine […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Wednesday, 18 June 2014 Summary When Argent AT service at Main Engine recycles during midnight, or is restarted manually by customer, system Events of offline Trusted Agent might be fired The issue is corrected at Argent AT 3.1A-1404-T4 Technical Background When Main Engine is contacted by a […]
Version Argent Defender 3.1A-1404-A or earlier Date Thursday, 19 June 2014 Summary When Argent Defender tasks are assigned to remote Trusted Agent, if communication is disrupted, the tasks may be stuck in running mode On the ‘Scheduled Task‘ screen, the top level TEST list shows the task in Ready mode, while the lower level instance […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Thursday, 19 June 2014 Summary Node specific Default Alert was introduced in Argent AT 3.1A-1310-A It can be used in Relator alert setting, but it is not available for escalation The issue is corrected in Argent AT 3.1A-1404-T4 Click For Full Size Technical Background N/A Resolution Upgrade […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Thursday, 19 June 2014 Summary Occasionally customer may receive system event ‘Task terminated prematurely‘ The following line can also be found in Service Log Exit code = 0. Task terminated prematurely (Relator: REL_XXXX Server: XXXX) If further checking the Relator trace log, the relevant task is actually […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Friday, 20 June 2014 Summary Argent AT can be configured to export Control Information automatically by setting registry HKLM\Software\Argent\{PRODUCT}\ AUTO_EXPORT_MOTHER_CONTROL_INFO to non-zero It is the value of time period in seconds that Mother Engine should export the Control Information since last time when Control Information is changed […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Friday, 20 June 2014 Summary Customer might see following lines in Mother Engine service log: Cancel REL_XXXX for SERVER_XXXX — Relator in Test Mode Further inspection shows the server is actually monitored by Daughter Engine Mother Engine should never try to cancel tasks not under its control […]
Version Argent Defender 3.1A-1404-T4 or above Date Tuesday, 24 June 2014 Summary Customer may have to deploy Argent Defender Trusted Agents in order to test websites from certain network segment A typical example is to view website from Internet externally Sometimes the website behaves differently when viewing from different network segment If customer records the […]
Version Argent for Compliance 3.1A-1404-A or earlier Date Wednesday, 25 June 2014 Summary SYSLOG Rule in Argent for Compliance does not filter Message Facility correctly Click For Full Size SYSLOG messages may end up as unhandled messages Customer can see the messages in file UNHANDLED\SYSLOG_MSG.TXT Click For Full Size The issue has been addressed in […]
Version Argent Advanced Technology 3.1A-1407-A Date Tuesday, 8 July 2014 Summary Customer now can use the new Device Magic product to monitor switches without dealing with individual explicit MIBs and OIDs Device Magic monitors the following for switch host as well as individual ports: Up/Down Status In/Out Bandwidth Usage (MBPS) Packet Latency and Packet Loss […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Thursday, 10 July 2014 Summary If Performance Rule is configured to check a single logical disk, such as Drive E: in following example, it can read wrong Disk Metric when the target machine does not have the disk Click For Full Size The issue does not happen […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Thursday, 10 July 2014 Summary In Argent Non-Stop Monitor environment, if a task is scheduled to run once a day After the task has run or scheduled time has passed, if customer reschedules the task to a later time, the task won’t run for rest of the […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Monday, 21 July 2014 Summary A new product has been added to the Argent Sentry framework with the introduction of ‘Total Web Integrity‘ product Technical Background With the new Total Web Integrity product customers can now not only monitor critical websites and intranets for hacking, but can […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Tuesday, 22 July 2014 Summary Argent AT has common objects shared among all Argent AT products The shared objects include CMDB-X Monitoring Groups Alerts Macros Calendar Automatic Report Distribution Click For Full Size Each Argent AT product has its own System Administrator, who has full access to […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Tuesday, 22 July 2014 Summary New keyword ‘%AGNodeDesc%‘ is implemented in Argent AT 3.1A-1407-A It stands for the Node description defined in CMDB-X Node Properties Click For Full Size The keyword can be used in message text of following Alerts: Email SMS Network Message Event Log Message […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Wednesday, 23 July 2014 Summary Customer installs Remote Trusted Agent to monitor remote network that either has slow link or blocked by firewall By default, Remote Trusted Agent initiates TCP connection to exchange information with the Main Engine This default architecture has the minimum configuration on network, […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Thursday, 24 July 2014 Summary Customer installs Daughter Engine to monitor remote network connected with slow or unreliable link By default, remote Daughter Engine initiates TCP connection to exchange information with the Mother Engine This default architecture has the minimum configuration on network, because customer only needs […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Thursday, 24 July 2014 Summary After customer has successfully done SNMP network scanning, the SNMP settings used for the scanning is saved in Network Group object as default SNMP settings for all nodes in the Network Group If a licensed node does not have explicit SNMP settings, […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Friday, 25 July 2014 Summary The Monitoring Engine setting in Relator not only decides which Monitoring Engine should run the task, it also controls where the task is scheduled In the environment of Mother Engine and multiple Daughter Engines, it is the controlling Supervising Engine of the […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Friday, 25 July 2014 Summary Argent for SQL Server is enhanced with an option to use NetBIOS name to connect to SQL Servers when specifying dummy name in licensed Node name Technical Background Certain customers use custom names for servers instead of specifying their original name in […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Friday, 25 July 2014 Summary Enhanced Argent for SQL Server with an option to exclude disabled Jobs when checking for Failed Jobs in SQL Job Rules Technical Background Prior to Argent AT 1407-A, Job Rules in Argent for SQL Server did not have an option to exclude […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Friday, 25 July 2014 Summary Argent for Active Directory has been enhanced with PowerShell Script Rule to monitor the number of user accounts Technical Background Some customers require to generate trend-analysis reports that shows the growth of user accounts over time Argent for Active Directory has been […]
Version Argent Advanced Technology 3.1A-1404-A or earlier Date Tuesday, 29 July 2014 Summary When Mother Engines are configured as Argent Non-Stop Monitor, if customer attempts to test Relator or Rule using a Daughter Engine as the specific Engine, he will get error message ‘Could not find the Motor XXXX‘ Click For Full Size The issue […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Wednesday, 30 July 2014 Summary SNMP device can send a batch of trap messages of related condition For example, INCA device can send a link down trap for each offline channel If the device is unplugged, it can fire hundreds of traps, one for each subscribed channel […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Thursday, 7 Aug 2014 Summary When archiving high volume SYSLOG data, Argent for Compliance might lose some data This can happen frequently especially when archiving SYSLOG data from many network devices at the same time The issue is addressed in Argent AT 3.1A-1407-T1 Technical Background Argent for […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Friday, 8 Aug 2014 Summary Argent for Compliance can archive SYSLOG and SNMP Trap data into database When dealing with high volume SYSLOG or Trap data, SQL Server can be very much stressed As a result, Work Orders in folder ‘ARCHIVE_DATA‘ can be accumulated to hundred even […]
Version Argent Advanced Technology 3.1A-1407-T2 and later Date Monday, 11 Aug 2014 Summary Customer may want to pass some custom information from WMI or PowerShell Management Script Rule to Argent Console Alerts Customer can certainly embed the information in either Event summary or comment when calling method ‘FireEvent‘ But customer then needs some additional logic […]
Version Argent Advanced Technology 3.1A-1407-T2 and later Date Thursday, 14 Aug 2014 Summary Device Magic is a new Argent product introduced in Argent AT 3.1A-1407-A It automatically finds all the switch ports and query the port status The results are display in Devices and Ports in real time Sometimes ports are not found for some […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Wednesday, 27 Aug 2014 Summary If Argent for Compliance is installed as Argent Non-Stop Motor, customer may find he cannot save the Default Log Event Format It is always reversed back to ‘Fire Individual Events‘ Click For Full Size If Argent for Compliance is installed as single […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Wednesday, 27 Aug 2014 Summary If Argent AT Motors are installed in different drives, some Motor service may not start Checking registry HKLM\Software\ARGENT\{PRODUCT}\HOME_PATH, customer can see it points to a wrong drive The issue has been addressed in Argent AT 3.1A-1407-T1 Technical Background Argent AT Motors store […]
Version Argent Advanced Technology 3.1A-1407-T3 and later Date Monday, 1 Sep 2014 Summary Argent Defender has been using explicitly specified URLs to exclude errors about the URLs Some web sites may display some randomly selected content such as ads web sites The new option ‘Ignore Errors of All URLs Other Than Target URL and Subfolders‘ […]
Version Argent Advanced Technology 3.1A-1407-A and earlier Date Tuesday, 2 Sep 2014 Summary When customer deletes a Rule, the pre-requisite settings in Relator might be lost The settings include following: Pre-requisite Rules Run Pre-requisite Rules on Custom Node Do NOT Apply The Rules In The Relator To An Inaccessible Node Click For Full Size The […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Tuesday, 2 Sep 2014 Summary When running Windows Performance Rule in dynamic pool, the Rule can fail with PDH error 0x102 and no data is collected The issue happens intermittently It is directly related to how busy the system is A typical error logged in trace log […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Wednesday, 3 Sep 2014 Summary When customer reloads the Performance Counter list in Windows Performance Rules, he can select Main Engines or Trusted Agents, but not any Daughter Engine The issue has been addressed in Argent AT 3.1A-1407-T3 Click For Full Size Technical Background Argent AT internal […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Wednesday, 3 Sep 2014 Summary When customer reloads the service list in Windows Service Rules, he can select Main Engines or Trusted Agents, but not any Daughter Engine The issue has been addressed in Argent AT 3.1A-1407-T3 Click For Full Size Technical Background Argent AT internal code […]
Version Argent Advanced Technology 3.1A-1407-A and later Date Friday, 5 Sep 2014 Updated: Friday, 26 Sep 2014 Summary Customer has found CMDB-X or Licensed Nodes lost on Main Engine, partially or completely lost at random occasions, and also lost Monitoring Groups and Alerts on Daughter Engine resulting in Daughter Engine Relators missing Monitoring Groups from […]
Version Argent Advanced Technology 3.1A-1407-A and earlier Date Friday, 5 Sep 2014 Summary If system Event for offline Trusted Agent is configured, when a Trusted Agent goes offline, customer might notice that offline Trusted Agent Events are generated and resolved about every 3 to 5 minutes The Trusted Agent is offline all the time, but […]
Version Argent Advanced Technology 3.1A-1407-T4 and later Date Thursday, 11 Sep 2014 Summary New keywords ‘%AGNodeMake%‘ , ‘%AGNodeModel%‘ and ‘%AGNodeVendor%‘ are implemented in Argent AT 3.1A-1407-T4 They stand for Node make, model and vendor information defined in CMDB-X Click For Full Size The keywords can be used in message text of following Alerts: Email SMS […]
Version Argent Advanced Technology 3.1A-1407-T4 and later Date Thursday, 11 Sep 2014 Summary New keyword ‘%AGPriorityCaps%‘ is implemented in Argent AT 3.1A-1407-T4 It stands for the Event priority text in uppercase The keyword can be used in message text of following Alerts: Email SMS Network Message Event Log Message Twitter ODBC Query SNMP Trap Message […]
Version Argent Advanced Technology 3.1A-1407-A and earlier Date Thursday, 11 Sep 2014 Summary If Relator recheck is configured using option ‘Recheck Every xxxx Minutes‘ in Argent Non-Stop Monitor environment, when Rule is broken for some server/device, customer might find the Relator rechecks are not executed on schedule Two discrepancies are possible: The first recheck starts […]
Version Argent Advanced Technology 3.1A-1407-A or earlier Date Monday, 15 Sep 2014 Summary When doing Active Directory network scanning on an enterprise network with more than 1,000 computers, Argent AT could return incomplete results with error ‘0x80072023‘ This caused by a Microsoft bug in Active Directory; it applies to all known versions of Active Directory […]
Version Argent Advanced Technology 3.1A-1407-A or earlier Date Wednesday, 17 Sep 2014 Summary If Argent for Compliance is configured to monitor or archive Windows Security Event Log, large amount of small temporary files may accumulate in temporary folder of service account The file names are in the format of TMP_*_*.GZ The issue has been addressed […]
Version Argent Advanced Technology 3.1A-1407-A or earlier Date Thursday, 18 Sep 2014 Summary Argent for Compliance can be configured to monitor or archive log files on disk or network share Some system may generate log files in such a way: instead of appending new log entries to end of log file, it overwrites the existing […]
Version Argent Advanced Technology 3.1A-1407-A or earlier Date Monday, 29 Sep 2014 Summary Argent Defender TEST can be configured to resolve Events automatically It is found that the mechanism does not work occassionally The issue has been addressed in Argent Advanced Technology 3.1A-1407-T5 Technical Background Argent Defender RTP session can be configured with re-run option […]
Version Argent Advanced Technology 3.1A-1407-A or earlier Date Monday, 29 Sep 2014 Summary System Down Rule in Argent Guardian Ultra has an option to check up/down status by connecting to the Remote Desktop service at target machine It is not working properly for Windows versions after W2003 SP5 Argent has added code to address this […]
Version Argent Advanced Technology 3.1A-1407-T4 or earlier Date Tuesday, 14 Oct 2014 Summary Customer has found that Argent for Exchange’s Active Sync Rule failed to auto correct after the issue is resolved The issue has been addressed in Argent AT 3.1A-1407-T5 Technical Background It is a coding error Resolution Upgrade to Argent Advanced Technology 3.1A-1407-T5 […]
Version Argent Advanced Technology 3.1A-1407-T4 or earlier Date Tuesday, 14 Oct 2014 Summary Customer has found that Website Response Time Rule in Argent Sentry Ultra failed to extract JavaScript elements from the monitored web page Technical Background There is a facility in Website Response Time Rule to Alert if a user specific string is found/not […]
Version Argent Advanced Technology 3.1A-1407-A or earlier Date Tuesday, 21 Oct 2014 Summary If Argent AT is installed on Windows 2012 server, running System Down Rule with NetRemoteTOD option for a remote machine with very long network latency can cause very high CPU usage The issue has been addressed in Argent AT 3.1A-1407-T6 Technical Background […]
Version Argent Advanced Technology 3.1A-1407-T6 and later Date Tuesday, 21 Oct 2014 Summary New Feature to help determine if a server should be considered “Local” or “Remote” Feature is located in Screen G1 (License Manager), Right click to bring up the menu: After the scan, Argent updates the server’s node properties in SQL with the […]
Version Argent Advanced Technology 3.1A-1407-T4 and later Date Tuesday, 21 Oct 2014 Summary Argent AT can use the topology information collected through CMDB-X or Argent Enterprise to do root cause analysis The feature is turned off by default In order to enable the feature, customer has to install and configure Argent Enterprise, or scan topology […]
Version Argent Advanced Technology all versions Date Thursday, 23 Oct 2014 Summary Argent Advanced Technology sends out notification email when license is about to expire within 14 days or license has already expired The recipient email address is the contact embedded in license key The function is broken when IE version is 10 or later […]
Version Argent Advanced Technology 3.1A-1407-A or earlier Date Wednesday, 29 Oct 2014 Summary Argent AT Service Rule can be configured to check ‘stalled‘ service that cannot be controlled by Service Control Manager (SCM) If option ‘Fire Separate Events For Each Broken Service‘ is not checked, the Event of stalled service cannot be resolved automatically Note: […]
Version Argent Advanced Technology 3.1A-1410-A And Later Date Monday, 17 Nov 2014 Summary Argent for Active Directory has been enhanced by adding a PowerShell script Rule to synchronize Monitoring Group Nodes to Active Directory computers from Active Directory Organization unit Technical Background Customer wants to run a PowerShell Script Rule against an Active Directory – […]
Version Argent Advanced Technology 3.1A-1410-A And Later Date Monday, 17 Nov 2014 Summary Argent for SAP has been enhanced with Java Rules that monitor the performance of Application Server Java system activities It provides important performance metrics such as response time, memory consumption, process statistics, thread statistics, session statistics etc Technical Background SAP started writing […]
Version Argent Advanced Technology 3.1A-1407-A And Earlier Date Monday, 17 Nov 2014 Summary Addressed the issue that Argent Sentry Ultra Total Web Integrity Rule does not show the Rule definition screen completely on a low resolution screen Technical Background An issue was reported when displaying the Argent Sentry Ultra Total Web Integrity Rule on a […]
Version Argent Advanced Technology 3.1A-1407-A And Earlier Date Monday, 17 Nov 2014 Summary Addressed the issue that Argent for Exchange Mailbox Rule shows mailbox size as zero even if it has a value Technical Background Some customers reported that Argent for Exchange returns mailbox size as zero in the Mailbox Size Rule even it has […]
Version Argent Advanced Technology 3.1A-1407-A And Earlier Date Monday, 17 Nov 2014 Summary When customer does connectivity test in Licensed Node Properties, he can select GUI, Main Engines or Trusted Agents, but not any Daughter Engine The issue has been addressed in Argent AT 3.1A-1410-A Click For Full Size Technical Background Argent AT internal code […]
Version Argent Advanced Technology 3.1A-1410-A And Later Date Monday, 17 Nov 2014 Summary Customer can program external programs in WMI, PowerShell, CMD and EXE binary to monitor the health of Argent AT system When a condition is detected, the program can fire Custom Internal Events through an easy-to-use Work Order file in XML format All […]
Version Argent Guardian Ultra 3.1A-1410-A And Later Date Monday, 17 Nov 2014 Summary When Argent monitors Linux/UNIX servers through SSH, the PLINK processes can consume a lot resource on Main Engine SSH Relay Agents can be used to move the load off the Main Engine In earlier versions, each monitored Linux/UNIX server can be only […]
Version Argent Advanced Technology 3.1A-1407-A And Earlier Date Monday, 17 Nov 2014 Summary If customer configures Argent AT to fire alerts for miscellaneous system Events, and Argent AT is running a lot of Relators, he can receive excessive system Events similar to following: The issue has been addressed in Argent AT 3.1A-1410-A Technical Background The […]
Version Argent Advanced Technology 3.1A-1407-A And Earlier Date Monday, 17 Nov 2014 Summary Argent AT sends out system Events for offline distributed components, such as Motor, Daughter Engine and Trusted Agent When the component comes back online, the Event is resolved, but no notification is sent out The issue has been addressed in Argent AT […]