Version Argent Advanced Technology 3.1A-1308-A or below Date Tuesday, 10 Sep 2013 Summary When Argent AT Engine saved Argent Predictor data using SQL Bulk Insert, the aggregate fields in mother table are not updated Technical Background The Argent Predictor mother table uses a number of aggregate fields for average, max, min, last, total, start time […]
Version Argent for Compliance 3.1A-1308-A or below Date Tuesday, 10 Sep 2013 Summary The monitoring portion of Linux/Unix Log Rule does not calculate the criteria properly and thus the Rule will never break Technical Background It is a coding error, which has been corrected in 3.1A-1310-A Resolution Upgrade to Argent AT 3.1A-1310-A or later
Version Argent Advanced Technology 3.1A-1308-A or below Date Wednesday, 11 Sep 2013 Summary This feature was available in XT. It is re-introduced to AT in 3.1A-1310-A Technical Background This new option allows customer to customize the columns in the event console list Customer can right click on event console screen to select the menu Customer […]
Version Argent Advanced Technology 3.1A-1308-A or below Date Wednesday, 11 Sep 2013 Summary Task scheduled to run once a day may be executed one extra time at midnight Technical Background After the task that is scheduled to run once day is executed, the Argent AT Engine gives the midnight as the placeholder to next run […]
Version Argent Advanced Technology 3.1A-1308-A or earlier Date Friday, 13 September 2013 Summary The Argent AT Engine does not schedule Relators containing only event-driven Rules such as SNMP Trap Rules and SYSLOG Rules, as there is nothing to ‘test’ These type of Relators are simply listeners that react whenever an asynchronous event arrives. Technical Background […]
Version Argent Advanced Technology 3.1A-1308-A or earlier Date Friday, 13 September 2013 Summary Event-driven Rules such as SNMP Trap Rule and SYSLOG Rule cannot be tested. Technical Background When a Relator contains only event-driven Rules, it cannot be tested. There is no mechanism to poll an SNMP trap or SYSLOG message. The Argent AT engine […]
Version Argent Advanced Technology 3.1A-1308-A or earlier Date Friday, 13 September 2013 Summary The Argent AT Engine uses the job watermark SQL table (ARGSOFT_XXXX_JOBWATERMARK) to hold the scheduled tasks. When a large amount of work is scheduled (over 10,000 rows), the sheer amount of time updating the table can lock the shared resource more than […]
Version Argent Advanced Technology 3.1A-1308-A or earlier Date Monday, 16 September 2013 Summary Multiple Argent AT Daughter Engines may be installed on the same server using a shared SQL Server backend. Daughter Engines may perform midnight recycling at slightly different times. In this scenario, one Daughter Engine process could overwrite the CMDB-X database while the […]
Version Argent for Active Directory 1310-A and above Date Friday, 20 Sep 2013 Summary Argent for Active Directory has been enhanced with ‘Inactive Users Rules‘ and ‘Inactive Users Report‘ to find the inactive users for the past specific number of days Technical Background Argent for Active Directory 1310-A introduces a new Rule to find inactive […]
Version Argent Advanced Technology 3.1A-1308-A or below Date Thursday, 26 Sep 2013 Summary A new registry entry has been added to optionally disable macro recursion, the key is: HKLM\SOFTWARE\ARGENT\ARGENT_CONSOLE\ALLOW_RECURSIVE_ALERT_MACRO Technical Background Though recursive definition is a very powerful tool in some situation, sometimes it can be misused The new registry key permits customers to control […]
Version Argent Advanced Technology 3.1A-1308-A or below Date Thursday, 26 Sep 2013 Summary New menu option is implemented to delete a Rule Group in addition to options to create or rename a Rule Group Technical Background When the GUI starts, the Relator Group, Rule Group and SuperConsole are automatically removed if there are no child […]
Version Argent Advanced Technology 3.1A-1308-A or below Date Thursday, 26 Sep 2013 Summary In previous versions, when a customer tests a Relator which has no node selected, all the licensed nodes are shown for selection This is needlessly confusing Technical Background Argent AT 3.1A-1310-A implements a prompt to warn customers of the condition, and give […]
Version Argent Advanced Technology 3.1A-1308-A or below Date Thursday, 26 Sep 2013 Summary Tooltips are added to buttons on the license screen to increase clarity Technical Background The license screen had a few buttons lacking flyby text This has been corrected to increase clarity Tooltips in flybys are shown when the mouse pointer hovers over […]
Version Added to Argent Advanced Technology 3.1A-1310-A and later Date Monday, 30 Sep 2013 Summary Customer can now add new location directly from CMDB-X node property dialog box Technical Background In previous versions, only an existing location definition within the CMDB-X node property could be selected. It was sometimes inconvenient to have to switch to […]
Version Added to Argent Advanced Technology 3.1A-1310-A and later Date Monday, 30 Sep 2013 Summary Column ‘Alias‘ is added to CMDB-X screen Technical Background Newly added column ‘Alias‘ is useful for customers who reads the Argent CMDB-X tables directly Click For Full Size Resolution Upgrade to Argent Advanced Technology 3.1A-1310-A or later
Version Added to Argent Advanced Technology 3.1A-1310-A and later Date Monday, 30 Sep 2013 Summary ARGENT_MAINTENANCE_SCHEDULE_CLI.EXE is the command line utility to add, change, or delete the maintenance schedule for a licensed node Technical Background Customer uses following syntax to run the utility ARGENT_MAINTENANCE_SCHEDULE_CLI -n node [-p product] -start start_time -end end_time [-cal calendar] [-adhoc] […]
Version Argent Advanced Technology 3.1A-1310-A and later Date Monday, 30 Sep 2013 Summary Additional braces are no longer required when specifying criteria using keyword ‘OR‘ Technical Background Argent AT used to require additional braces when keyword ‘OR‘ is used in criteria Click For Full Size Some customers find it cumbersome and confusing The product has […]
Version Argent Advanced Technology 3.1A-1310-A and later Date Thursday, 3 Oct 2013 Summary Customers can now drag/drop alert definitions into dialog box of recheck settings Technical Background Some customers find it a lot speedier using drag/drop instead of bringing up alert browsing dialog box Click For Full Size Resolution Upgrade to Argent Advanced Technology 3.1A-1310-A […]
Version Argent Guardian Ultra 3.1A-1310-A and later Date Thursday, 3 Oct 2013 Summary New option allows using yesterday’s date to replace date/time keywords in file path Technical Background Argent AT has the capability to specifying date and time keywords in file path field in System File Rule This is an extremely powerful and useful facility […]
Version Argent Advanced Technology 3.1A-1308-A or below Date Friday, 4 Oct 2013 Summary The Relator testing dialog box can take over two minutes to load when the number of licensed nodes exceeds 2,000 nodes Technical Background Argent AT read through SQL tables of both licensed node (ARGSOFT_{PRODUCT}_LICENSED_NODE) and CMDB-X (ARGSOFT_AT_NODE) in order to load the […]
Version Argent Advanced Technology 3.1A-1308-A or below Date Tuesday, 8 Oct 2013 Summary Relator recheck setting ‘Stop Rule Re-check When Last Escalation Is Fired‘ could be used when there is no Alert Escalation Plan. It results that no Rule recheck is executed by engine Technical Background Bulletproof code is implemented to check such bad setting […]
Version Argent for Compliance 3.1A-1310-A and later Date Tuesday, 8 Oct 2013 Summary New time format keywords ‘#h‘ and ‘#H‘ are implemented to handle hour with leading space Technical Background Some log prints hour field using leading space instead of leading zero. A sample log is shown as follows: … New_Ledger_Customer_Calcs_Processing – started 17/09/2013 23:28:47.13 […]
Version Argent for SNMP 3.1A-1310-A and later Date Tuesday, 8 Oct 2013 Summary SNMP Trap Rule is an event-driven rule, which generally cannot be tested as the Argent Engine cannot go out to poll trap data Sometimes it is inconvenient to define complicated rules Technical Background The SNMP Trap Rule has been enhanced to optionally […]
Version Added to Argent Advanced Technology 3.1A-1310-A and later Date Wednesday, 9 Oct 2013 Summary This feature allows Linux/Unix script rule to fire event with adjustable priority This enhancement is extremely powerful Customers often have internal standards for what constitutes a ‘Critical’ or ‘Low’ priority event If customers wanted, say, CPU usage greater than 70% […]
Version Added to Argent Advanced Technology 3.1A-1310-A and later Date Wednesday, 9 Oct 2013 Summary This feature was available in Argent XT It has been added to Argent AT with release 3.1A-1310-A Technical Background Argent AT has a very powerful pre-requisite Rule configuration in Relator. It is easy to do the ordinary pre-check of Rules […]
Version Argent Advanced Technology 3.1A-1308-A or below Date Friday, 11 Oct 2013 Summary Active Directory Network Scan treated Windows 7 and Windows 8 as Windows 2008 R2 server. It has been identified and corrected in Argent AT 3.1A-1310-A Technical Background Windows internal version string is 6.1 for both Windows 7 and Windows 2008 R2. Only […]
Version Argent Advanced Technology 3.1A-1308-A or below Date Tuesday, 15 Oct 2013 Summary Windows 2012 Server has changed security log format related to file audit events. They could not be parsed properly in Argent AT 3.1A-1308-A or earlier versions Technical Background Argent AT relies on the Windows security log format to determine the meaning of […]
Version Argent Advanced Technology 3.1A-1308-A or below Date Tuesday, 15 Oct 2013 Summary Automatic Report Distribution might be sent with no attachment in Argent Non-Stop Monitor environment Technical Background The attachments in Automatic Report Distribution have been using local path. And the email is actually sent by Argent Console Engine. It works fine if monitor […]
Version Argent Advanced Technology 3.1A-1308-A or below Date Tuesday, 15 Oct 2013 Summary The pool size of shared Monitoring Engine process is defined in Trusted Agent setting. If a task was assigned to the last one in the pool either explicitly or calculated because of dynamic setting, the task won’t run Technical Background It is […]
Version Argent Sentry Ultra 3.1A-1310-A and above Date Monday, 21 Oct 2013 Summary Argent Sentry Ultra has been enhanced with ‘Follow Offsite Links‘ option to check the reliability of web site links outside the licensed URL Technical Background Example The sample rule ASU_WS_RELIABILITY_CHECK_ALL will find out all broken links including the web pages and embedded […]
Version Argent for Exchange 3.1A-1310-A and above Date Monday, 21 Oct 2013 Summary Argent Advanced Technology has been enhanced with support for Exchange 2013 in Argent for Exchange Technical Background Example 1 The Mail Flow Test Rules use the Test-Mailflow cmdlet to diagnose whether mail can be successfully sent from and delivered to the System […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Tuesday, 22 Oct 2013 Summary When SQL Bulk Insert is turned on for saving Argent Predictor data, a performance hit or even deadlock might happen if the Argent Predictor mother table contains huge amount of data (in excess of 10,000 rows) Technical Background The Engine using SQL […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Monday, 28 Oct 2013 Summary Relators using System Down Rule using Advanced Cascaded Logic do not auto correct the event fired earlier System Down Rules using the simple options work fine Technical Background The System Down Rule using Advanced Cascaded Logic actually consists of multiple simple System […]
Version Argent Advanced Technology 3.1A-1310-A and earlier Date Tuesday, 5 Nov 2013 Summary When Supervising Engine fires an event through Argent Console Motor, it will leak one semaphore and three event handles Technical Background When Supervising Engine fires event through Argent Console Motor, it has to first parse AAC_CLUSTER.XML to find out all available Argent […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Wednesday, 13 Nov 2013 Summary Node alias is not displayed on A1A screen It is a Argent XT behavior that was not ported to Argent AT Technical Background To be compatible with existing Argent AT customers, an option is added to turn on/off the alias display The […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Wednesday, 13 Nov 2013 Summary Option of Firing Individual Event in SNMP Rule is not working No matter whether it is checked, individual event is always fired for each enumerated entry Technical Background The logic was neither implemented in Argent AT 3.1A-1310-A nor in earlier versions Click […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Wednesday, 13 Nov 2013 Summary When an OctString OID is used as variable, the option ‘Translate To Hex String Format‘ cannot be saved Technical Background Some OctString OID values are actually binary data Displaying them directly will end up with unreadable or truncated text The option ‘Translate […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Thursday, 14 Nov 2013 Summary The migration tool bundled in Argent for Compliance 3.1A-1310-A or earlier only imports the UNIX/Linux logon and passwords The other credentials used by Windows nodes are ignored Technical Background It is a coding error and has been addressed Resolution Upgrade to Argent […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Tuesday, 19 Nov 2013 Summary Argent AT shared Monitoring Engine process recycles every 30 minutes This is done to overcome errors in the Microsoft PDH (Performance Data Helper) DLL that can cause the PDH DLL to hang As extra bulletproofing, Argent recycles the Argent AT shared Monitoring […]
Version Argent Advanced Technology all versions Date Wednesday, 20 Nov 2013 Summary SQL indexes are corrupted due to running out of database disk space The primary key constraint error won’t go away after the SQL table is truncated To correct this Microsoft bug, the SQL indexes need to be rebuilt Technical Background Customer typically discovers […]
Version Argent Defender 3.1A-1310-A or below Date Friday, 22 Nov 2013 Summary Microsoft has broken Existing Customer Compatibility in Internet Explorer 10 and 11 Technical Background Changes that Microsoft have made to the public and published interfaces, specifically BHO (Browser Helper Object), no longer work correctly in IE 10 and 11 Resolution Upgrade to Argent […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Thursday, 28 Nov 2013 Summary Argent BoardRoom Enterprise Console can be sorted on various fields such as node name, status etc But if the list is sorted on status, it does not stay sorted when new events are fired by Argent Console or events are answered on […]
Version Argent Guardian Ultra all versions Date Monday, 2 Dec 2013 Summary Argent Main Engine goes to 100% CPU and stays at 100% CPU Technical Background Examine the Argent Guardian service log, called ARGENT_GUARDIAN_ULTRA_SVC_LOG_timestamp.TXT Log will show a loop, similar to the following that is for 100 milliseconds: Click For Full Size This loop is […]
Version Argent Advanced Technology 3.1A-1401-A and later Date Monday, 9 Dec 2013 Summary Argent AT 3.1A-1401-A implements Global Security Objects (GSO) to manage the security of folders and objects, complementing the same features in Argent AT GUI For a detailed white paper showing how Argent AT Global Security Objects are used, see: Argent AT Global […]
Version Argent Advanced Technology 3.1A-1401-A and later Date Monday, 9 Dec 2013 Summary Argent AT can be accessed by multiple users either through Motor or client GUI When one user creates, delete or update a record, the other user may want to see it without restarting GUI Argent AT 3.1A-1401-A implements such a new feature […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Monday, 9 Dec 2013 Summary When Argent Console engine is installed as simple central server, not using Non-Stop Monitor, forwarding SMS alert to Argent Alert Executor is not working This issue is corrected in 3.1A-1401-A Click For Full Size Technical Background It is a coding error Resolution […]
Version Argent Advanced Technology 3.1A-1401-A and later Date Monday, 9 Dec 2013 Summary Argent AT 3.1A-1401-A implements telnet option to monitor Linux/UNIX Servers Click For Full Size Technical Background Besides the logon user and password, property ‘Telnet Settings‘ should also be configured for successfully Telnet communication The most critical one is the shell prompt Argent […]
Version Argent Advanced Technology 3.1A-1310-A and earlier Date Wednesday, 11 Dec 2013 Summary Customers can specify how long Argent Predictor can be kept This is specified in Supervising Engine setting Some large installation can generate 500 Megabytes of Argent Predictor data each day This can cause the Argent AT Engine to timeout when purging such […]
Version Argent Advanced Technology 3.1A-1310-A and earlier Date Wednesday, 11 Dec 2013 Summary If the Argent AT Mother Engine happens to process the task status data file uploaded by Daughter Engine, while the TCP thread has not serialize the file completely, excessive logging for file share violation can happen As results, CPU usage peaks and […]
Version Argent Advanced Technology 3.1A-1310-A and earlier Date Wednesday, 11 Dec 2013 Summary Network scanning using Active Directory generates redundant node alias ‘{COMPUTER}$‘ Technical Background Network Scanning using Active Directory reads computer attribute ‘DisplayName‘ for node alias When the attribute is not specified by customer, it always return the share name ‘{COMPUTER}$‘ For example, server […]
Version Argent Advanced Technology 3.1A-1310-A and earlier Date Wednesday, 11 Dec 2013 Summary In Argent Non-Stop Monitor environment using a remote SQL Server, Motors generally need to use a shared folder at SQL Server or SQL Server Cluster to put the SQL Bulk Insert data, so that the SQL Server can run the SQL Bulk […]
Version Argent Advanced Technology 3.1A-1401-A and above Date Thursday, 12 Dec 2013 Summary Argent AT Engines can now be configured to recycle at midnight (default), or any other time, or not to recycle at all Technical Background Argent AT Engine uses recycling to reclaim any potential Microsoft resource leakage, such as handle leakage The default […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Friday, 13 Dec 2013 Summary All Argent AT Servers must meet following minimum requirements: At least free space of 100 MB on installation disk At least 512 MB physical memory At least Pentium 166 MHz processor The Argent AT setup program has been enhanced to check these […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Friday, 13 Dec 2013 Summary SMS auto answering does not work due to a COM error Customer can see lines similar to following in Argent Console service log periodically 11 Dec 2013 10:20:25.135 PANWS A\Administrator SKIPPED checking SMS message. Error: COM error. (null) (800401f0) Technical Background It […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Monday, 16 Dec 2013 Summary When archiving UNIX log that has additional text as new line after the time stamp, the additional text will be saved as part of description field, but any user data fields parsed from the additional text are not saved For example, UNIX […]
Version Argent Advanced Technology 3.1A-1401-A and later Date Monday, 16 Dec 2013 Summary The Argent AT Engine can shut down because of one of following conditions: Out of disk space for database Low disk space on installation disk (Less than 100 MB) Low physical memory (Less than 512 MB) Insufficient CPU (Less than a Pentium […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Tuesday, 17 Dec 2013 Summary Long running PowerShell Script Rule or WMI Script Rule always fails to complete because it is cancelled by Supervising Engine after it running for over five minutes Technical Background The Argent Supervising Engine keeps an internal list of running tasks Each task […]
Version Argent for Compliance 3.1A-1310-A or below Date Friday, 20 Dec 2013 Summary Argent for Compliance uses the Boolean registry ‘COMBINE_ALERTS_ON_LOG_EVENT‘ to control whether to generate combined event or individual events in a single file log scanning There were some issues with the Linux/UNIX Log Rule Technical Background Argent AT 3.1A-1401-A has corrected this issue […]
Version Argent for Compliance 3.1A-1310-A or below Date Friday, 20 Dec 2013 Summary The Argent Linux/Unix Log Rule generally uses ‘tail‘ command to read the log from the server When a communication error occurred (such as account did not have permission to read the log), the Argent AT Engine simply reported ‘No new lines in […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Friday, 20 Dec 2013 Summary The UNIX Script Rule uses keyword <COMMENT> and <SUMMARY> for event long and short description respectively However Argent XT combines the text of both as the event long description When customers migrate from Argent XT to Argent AT, it can be an […]
Version Argent for Compliance 3.1A-1310-A or below Date Friday, 20 Dec 2013 Summary Argent for Compliance uses the Boolean registry ‘COMBINE_ALERTS_ON_LOG_EVENT‘ to control whether to generate combined event or individual events in a single file log scanning There were some issues in this area for the Windows File Log Rule The generated combined events list […]
Version Argent for Compliance 3.1A-1310-A or below Date Friday, 27 Dec 2013 Summary When a server has many Argent AT services installed, Argent AT services may randomly shutdown during midnight recycle due to an error of invalid license. By inspecting the service log, it is easy to spot error messages including “*** Invalid Key ***”, […]
Version Argent Advanced Technology 3.1A-1401-A and later Date Friday, 3 Jan 2014 Summary Alert is typically associate with Relator All the nodes in the Relator use the same alerts when Rule is broken Sometimes customer needs to implement node specific alert instead For example, node A is managed by administrator X, node B by administrator […]
Version Argent Advanced Technology 3.1A-1401-A and later Date Thursday, 9 Jan 2014 Summary Argent AT 3.1A-1401-A implements full features of product security covering both individual objects and object folders The Argent AT object security can be either explicitly or implicitly defined The product default security is assumed if the security is not defined anywhere Technical […]
Version Argent Guardian Ultra 3.1A-1401-A or below Date Thursday, 9 Jan 2014 Summary When Argent Guardian Ultra client GUI first time connects to Main Engine after it is upgraded to newer version, the client GUI will detect the version difference and attempt to do auto upgrade But it will fail with ‘Catastrophic Internal Error‘ after […]
Version Argent for Compliance 3.1A-1401-A or below Date Friday, 10 Jan 2014 Summary If event message DLL is corrupted or missing, Windows cannot compose the complete message text If it is viewed in Event Log Viewer, message may be displayed as following: When Argent for Compliance reads the same event using WMI, WMI only returns […]
Version Argent for Compliance 3.1A-1401-A or below Date Monday, 13 Jan 2014 Summary Windows event records should always have positive Event ID But some buggy code from third-party vendors may generate event with an invalid Event ID of ‘0‘ When it is viewed in Event Log Viewer, message may be displayed as following: When Argent […]
Version Argent AT 3.1A-1401-A or below Date Monday, 13 Jan 2014 Summary If multiple dynamic scheduling is specified in Relator, only the first one is used As a result, monitoring task may not be scheduled as expected For example, REL_DEMO has following schedules: REL_DEMO only runs during 10:58 to 11:05 The schedule 11:10 to 11:20 […]
Version Argent Advanced Technology 3.1A-1401-A or below Date Monday, 27 Jan 2014 Summary The ComboBox has been enhanced to automatically adjust the width so that the full text of list items can be shown Click For Full Size Technical Background Code has been enhanced to address the limitation of GUI library Resolution Upgrade to Argent […]
Version Argent Advanced Technology 3.1A-1401-A or below Date Tuesday, 28 Jan 2014 Summary When registry ‘SEND_CORRECT_NOTIFY_TO_ESCALATED_ONLY‘ is set to 1 The condition corrected message was only sent to SMS users in ‘Notification And Corrrection Alerts (Or Alert Macro)‘ But not SMS users in ‘Alert Escalation Plan‘ Technical Background Consider following configuration: Customer configures Relator to […]
Version Argent Advanced Technology 3.1A-1401-B and later Date Tuesday, 28 Jan 2014 Summary Depending on where the Alert comes from, keyword ‘%AGStatus%‘ is replaced with one of following: Alert Escalated Corrected Technical Background Customer found he had to define three alerts for each alert recipient for alert, escalation and corrected condition With this new keyword, […]
Version Argent Advanced Technology 3.1A-1401-A or below Date Tuesday, 28 Jan 2014 Summary Customer set values to ‘Fire Once Every xxx Hours xxx Minutes‘ in Relator definition If he switches another Relator without the field set, and switches back, the fields are blank Click For Full Size Technical Background It is a pure display issue […]
Version Argent Advanced Technology 3.1A-1401-B and later Date Tuesday, 28 Jan 2014 Summary Customer may find difficult to find specific node when dealing large CMDB-X database Search facility is implemented to make it easier Wildcard ‘*‘ and ‘?‘ are supported as the searching pattern Click For Full Size Technical Background N/A Resolution Upgrade to Argent […]
Version Argent Console 3.1A-1401-A or below Date Wednesday, 29 Jan 2014 Summary If some Argent Console event to purge or archive has a large data (>32KB) in column ‘LONG_DESCRIPTION‘, the Argent Console service won’t be able to purge or archive events due to ODBC error ‘Data Truncation‘ or ‘String Truncation‘ Technical Background The issue is […]
Version Added to Argent Advanced Technology 3.1A-1401-B and later Date Wednesday, 29 Jan 2014 Summary If a node is licensed, it cannot be deleted from CMDB-X in previous versions Customers often found it very tedious to go through each product to unlicensed the node then come back to remove it from CMDB-X Argent AT 3.1A-1401-B […]
KBI 310816 Issue Addressed: Incomplete Auto Correction Message For Windows Performance Rule KBI 310816 Issue Addressed: Incomplete Auto Correction Message For Windows Performance Rule Version Argent Advanced Technology 3.1A-1401-A or below Date Friday, 31 Jan 2014 Summary If Windows Performance Rule is configured without option ‘Fire Separate Events For Each Performance Instance‘, when Rule is […]
Version Argent Advanced Technology 8.0A-1401-D and below Date Thursday, 13 Feb 2014 Summary Argent for Compliance does not fire events for matching SYSLOG messages when combining alerts for log event is enabled (registry COMBINE_ALERTS_ON_LOG_EVENT. However, SYSLOG messages are archived correctly. Technical Background This is caused by a coding error Resolution Upgrade to Argent AT 3.1A-1401-E […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Wednesday, 19 Feb 2014 Summary If a SMS alert uses multiple phone numbers separated by comma, though the SMS alert for original event and escalation is sent successfully, the phone numbers in even location (#2, #4, etc) are skipped when the auto correction notification is fired For […]
Version Added to Argent Advanced Technology 3.1A-1401-T2 and later Date Wednesday, 19 Feb 2014 Summary When a customer tests a Relator, there is a new option to use “Use Local Trusted Agent If Installed” This new feature is useful where there are a lot of Trusted Agents In prior versions, each machine had to be […]
Version Argent for SNMP 3.1A-1401-E or below Date Thursday, 20 Feb 2014 Summary Argent for SNMP Engine did not check if the trap source is in maintenance mode and fire Alert regardless when trap is received Technical Background This is a coding error and addressed in 3.1A-1401-T2 Resolution Upgrade to Argent for SNMP 3.1A-1401-T2 or […]
Version Added to Argent Defender 3.1A-1401-T2 and later Also see https://help.argent.com/knowledge-base/kbi-310835-argent-defender-report-truncated/kbi-310835-argent-defender-report-truncated/ Date Friday, 21 Feb 2014 Summary IE 10/11 uses Notification Bar to handle the file downloading The real trouble is that the Notification Bar simply won’t show up when IE session is launched from Argent Defender service As a result, the file downloading will […]
Version Argent Advanced Technology All Versions Date Thursday, 27 Feb 2014 Summary This situation often arises when a customer upgrades from Argent XT to Argent AT This is because the Command Alert has been expanded in Argent AT Technical Background The Argent AT Engine now redirects the I/O to capture the command line output Some […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Monday, 3 Mar 2014 Summary When Relator using dynamic scheduling has execution interval more than 3 hours, the tasks may be randomly skipped for some monitored machines For example, a Relator has interval of 4 hours started from midnight, it may be executed randomly with interval 6-8 […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Monday, 3 Mar 2014 Summary Under Argent Non-Stop Monitor, if any motor is disabled or turned off, it may cause the wrong motor to be reported as disabled or offline This can cause severe system performance issues, and may cause tasks to not be scheduled Technical Background […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Monday, 10 Mar 2014 Summary When a node is deleted from CMDB-X, though it is unlicensed from Argent AT products, it is NOT deleted from Monitoring Groups that use it explicitly As a result, if a Relator using these Monitoring Groups containing nodes no longer in CMDB-X, […]
Version Argent Defender 3.1A-1401-E or below Date Monday, 10 Mar 2014 Summary The Argent Defender can run into performance issue when monitoring more than 50 web sites Customers can notice that tasks are not executed on scheduled When the performance deteriorates, tasks can be cancelled because they are considered as running too long Technical Background […]
Version Argent Advanced Technology 3.1A-1310-A or below Date Friday, 14 Mar 2014 Summary Addressed the issue that Web Site Reliability Rules in Argent Sentry Ultra fail to detect broken links, when using DHTML method Technical Background The ‘Web Site Reliability Rules‘ in Argent Sentry Ultra check for any broken links, using the dynamic HTML or […]
Version Argent for Compliance 3.1A-1401-E or below Date Tuesday, 18 Mar 2014 Summary When customer inspects Argent for Compliance service log, he may notice error messages like following: 07 Mar 2014 11:43:12.839 NH-APP1-2K8 BTA\argent ***** ERROR ***** An error condition has been detected by ArgSoft_DAL_Common.cpp (L3030_GetFieldColumnTypes) at line 2166: DAL could not locate column ‘EXTENDED_RESULT_VC25’ […]
Version Argent Sentry 3.1A-1401-E or below Date Wednesday, 19 Mar 2014 Summary Argent Sentry Connectivity Rules using TCP/IP Ping or Port Scanning does not work for URL Objects in Argent Sentry due to error ‘Could not resolve host XXXX by DNS‘ Technical Background When URL Object is defined in CMDB-X, the URL address is saved […]
Version Argent for Compliance 3.1A-1401-E or below Date Thursday, 20 Mar 2014 Summary Windows Event Log traditionally has event type ‘Error‘, ‘Warning‘, ‘Information‘, ‘Security Audit Success‘ and ‘Security Audit Failure‘ WMI class Win32_NTEventLog returns EventType value 1 – 5 according to the MSDN documentation Click For Full Size It has found that more recent Windows […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Friday, 21 Mar 2014 Summary Customer cannot define Rule Reference URL containing character ‘#‘ Click For Full Size Technical Background Argent AT did not include ‘#‘ as allowed character for URL, which is corrected in Argent AT 1401-T4 Resolution Upgrade to Argent Advanced Technology 3.1A-1401-T4 or later […]
Version Argent Guardian Ultra 3.1A-1401-E or below Date Monday, 24 Mar 2014 Summary System File Rule can be configured to scan folders recursively for file size, last modification date etc If the folders contain thousands of files, and the folders are UNC path of remote servers, it can take very long to complete the scanning […]
Version Argent Advanced Technology 3.1A-1401-T3 and later Date Monday, 24 Mar 2014 Summary From Argent AT 3.1A-1401-T3, Global System View supersedes Global Service Manager It keeps all the functions of latter while providing better GUI experience plus one New Feature ‘Browse Service Logs‘ of selected Argent AT component Click For Full Size Technical Background N/A […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Tuesday, 25 Mar 2014 Summary A heavily saturated Monitoring Engine Process Pool may cause a group of Relators to cancel Technical Background This issue may occur on a heavily utilized Monitoring Engine processing numerous tasks during the Monitoring Engine Recycle Process By default, every 30 minutes the […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Tuesday, 25 Mar 2014 Summary If node is suspended with option ‘Continue Monitoring Without Firing Alerts‘ checked, the node suspension does not automatically expire as specified Technical Background Node suspension mode is controlled by column ‘SUSPEND‘ in SQL Table ARGSOFT_AT_NODE A suspended node has non-zero value in […]
Version Argent Advanced Technology 3.1A-1401 or below Date Tuesday, 25 Mar 2014 Summary Relators with long intervals between runs may skip the execution of Relator right after midnight Technical Background This issue has been seen to occur on Relators that are set to run every 3 hours or longer The Argent AT Engine recycles during […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Wednesday, 26 Mar 2014 Summary When an Argent Console Motor is offline, in some rare combinations, it can cause other running Motors fail to fire alerts When inspecting the Argent Console service log, customer can see lines similar to following repeated over and over in the service […]
Version Added to Argent for Compliance 3.1A-1404 and above Date Wednesday, 26 Mar 2014 Summary When Argent Compliance fires an event for a broken File Log Rule, the event detail shows the specific log lines that cause Rule broken; it does not contain the log file information This has been enhanced in Argent AT 3.1A-1404 […]
Version Argent Advanced Technology 3.1A-1401-E or below Date Tuesday, 1 Apr 2014 Summary Windows Performance Rule can calculate Sum, Average, Maximum and Minimum of selected performance counter instances The calculated performance metric is checked for threshold, but not saved as Argent Predictor data Click For Full Size Take the sample Rule showing in screenshot, it […]
Version Argent Console 3.1A-1401-E or below Date Tuesday, 8 Apr 2014 Summary Customer may see log lines similar to following in Argent Console service log (AAC_ENGINE_LOG.TXT): **** ERROR ***** An error condition has been detected by ArgSoft_DAL.cpp (D6150_Insert_SQL) at line 1464: DAL could not execute SQL statement (insert into ARGSOFT_AAC_OCCUR (OCCURRENCE, UUID, RULE_CATEGORY, RULE_NAME, MACHINE, […]