Version Argent Advanced Technology 3.1A-1410-A And Later Date Monday, 17 Nov 2014 Summary The new feature allows firing conditional alerts when all Nodes in the selected Monitoring Group are broken for the same Rule This is extremely useful to monitor critical applications or clustered resources For example, a web farm may span over a few […]
Version Argent Advanced Technology 3.1A-1410-B And Later Date Tuesday, 18 Nov 2014 Summary When Argent AT products are first installed, Argent AT Supervising Engines are configured to recycle in different time by default The product’s recycling times are 30 minutes apart This can greatly reduce the resource consumption compared to the case that all Supervising […]
Version Argent Advanced Technology 3.1A-1410-B and Earlier Date Monday, 24 Nov 2014 Summary Delta value of performance data is implemented in Windows Performance Rule and SNMP Rule Delta value might not be calculated properly in Argent Non-Stop Monitor Environment Click For Full Size The issue is addressed in Argent AT 3.1A-1410-C Technical Background When Argent […]
Version Argent Advanced Technology 3.1A-1410-A or Earlier Date Friday, 19 Dec 2014 Summary If a Relator uses dynamic scheduling and a long interval ( >= 4 hours), and Argent AT uses a custom recycling time other than midnight, customer may notice the first instance of Relator Execution is missing For example, a Relator’s interval is […]
Version Argent Advanced Technology 3.1A-1501-A and later Date Friday, 19 Dec 2014 Summary New keywords (RUN:UID=%AGUniqueID%:ALERT_NAME) is introduced in Argent AT 3.1A-1501-A When an email or SMS message containing such keywords is picked up by Argent Console Engine, the Engine will do following: Check the validness of the Event UUID If not valid, the action […]
Version Argent Advanced Technology 3.1A-1410-A and earlier Date Friday, 19 Dec 2014 Summary A Relator can use dynamic scheduling and option ‘Re-check Every x Minutes’ Click For Full Size When A Rule is broken the first time, an Event is fired as expected The Supervising Engine starts running a re-check every x minutes as specified […]
Version Argent Advanced Technology all versions Date Wednesday, 31 Dec 2014 Summary Argent for Compliance can monitor and/or Archive Events in log files reside on remote file server The file server time may be out of sync with Argent AT Engine It is quite common if the file server is UNIX/Linux machines It is less […]
Version Argent Defender 3.1A-1410-A or earlier Date Thursday, 1 Jan 2015 Summary In some very rare occasions, heavily used Argent Defender TEST might fire Event on Web Session Scripts that are not included in the TEST For example, TEST_1 uses script RTP_1, TEST_2 uses script RTP_2 Customer may be surprised to see Event about TEST_1 […]
Version Argent Advanced Technology 3.1A-1501-B and earlier Date Thursday, 15 Jan 2015 Summary When Argent for VMware Engine runs VMware specific Rules, it connects to vCenter explicitly specified in Licensed Node Properties; if not specified, it uses vCenter specified in Network Group Properties ; if still not defined, it uses System Default vCenter defined in […]
Version Argent Advanced Technology 3.1A-1410-A and earlier Date Thursday, 15 Jan 2015 Summary Argent AT CLI utility ARGENT_LICENSE_CLI.exe can be used to set properties of Licensed Node See KBI: Argent AT Command-Line Tools The utility logs exit code and the complete Command Line in the Log file (ARGENT_LICENSE_CLI_LOG.TXT) If the Command Line is used to […]
Version Argent Advanced Technology 3.1A-1410-A or earlier Date Friday, 16 Jan 2015 Summary The pre-requisite SLA Rule in a Relator is used so that down-stream servers in a Monitoring Group are monitored only if the upstream switch/router is accessible This is done so the Argent Console is not flooded with spurious Alerts about the servers […]
Version Argent Advanced Technology 3.1A-1501-B or later Date Friday, 16 Jan 2015 Summary Customer can define a sequence of Escalation in Relator Escalation is fired when Event is answered or resolved after the specified period of time In previous versions, the escalation is removed from sequence after it is fired After all escalations are completed, […]
Version Argent Advanced Technology 3.1A-1501-C and earlier Date Wednesday, 21 Jan 2015 Summary Customer may receive Events of offline remote Trusted Agents at midnight every day When Main Engine recycles, remote Trusted Agents won’t be able to connect Depending on how long the recycling takes, when Main Engine fully restarted, it may find the heartbeat […]
Version Argent Advanced Technology 1501-T2 and later Date Tuesday, 10 Feb 2015 Summary Enhanced Argent Sentry Ultra ‘Total Web Integrity Rule’ to execute from Daughter Engine Technical Background In order to run the Total Web Integrity Rule from Daughter Engine, the following configurations must be done in Main Engine and Daughter Engine Configurations In Main […]
Version Argent Defender 3.1A-1501-T1 or later Date Wednesday, 18 Feb 2015 Summary Before putting a recorded web session into production, a test run is always needed The most common error message in testing and debugging is ‘Error when finding element on web page’ The cause can be either web page does not contain the desired […]
Version Argent Defender 3.1A-1501-C and earlier Date Friday, 20 Feb 2015 Summary A recorded web session may include message popup, and OK confirmation is needed to proceed Keyword ‘HasDialogBox’ can be used to detect the popup, and click on the right button to close the dialog box However, when Argent Defender is installed on Windows […]
Version Argent Defender 3.1A-1501-C and earlier Date Monday, 23 Feb 2015 Summary SMS messages downloaded by Argent Alert Executor might not be forwarded to Argent Console Main Engine As a result, Events could not be automatically answered or resolved by replying SMS message from Argent Alert Executor The issue is addressed in Argent Defender 3.1A-1501-T2 […]
Version Argent Advanced Technology 3.1A-1501-C and earlier Date Wednesday, 25 Feb 2015 Summary Argent AT Supervising Engine can recycle constantly and stop scheduling new monitoring tasks or accepting connection from Trusted Agent or Daughter Engine In Global System View as well as Service Log, customer can see lines like following: The issue is addressed in […]
Version Argent Advanced Technology 3.1A-1501-T2 and earlier Date Monday, 2 Feb 2015 Summary It might be noticed that Argent Guardian Ultra Monitoring Engine processes starts using more than 100 MB memory As a result, Argent AT Main Engine performance gets worse due to heavy paging A sample screenshot of Task List Manager might look like […]
Version Argent for Compliance 3.1A-1501-T3 and earlier Date Thursday, 12 March 2015 Summary When Bulk Insert is turned ON in Argent for Compliance, Security Audit Events for user account and computer management might not be saved properly The issue can be identified by accumulation of DAT files in LOG_ARC_BI_DATA folder The file names are in […]
Version Argent Advanced Technology 3.1A-1501-C and earlier Date Wednesday, 25 March 2015 Summary Argent Console can be configured to do Event auto-answering by MAPI Click For Full Size However customer may find that the replying email messages are not recognized by Argent Console Engine if they are composed in HTML format The replying email messages […]
Version Argent Advanced Technology 3.1A-1501-C and earlier Date Wednesday, 25 March 2015 Summary Argent AT Relator can be configured to schedule monitoring task using local time zone setting of monitored server/devices The maintenance schedule of licensed Node also has the similar setting Click For Full Size When Daylight Saving Time (DST) is currently in effect, […]
Version Argent Defender 3.1A-1501-C and earlier Date Wednesday, 25 March 2015 Summary When customer set Test option ‘Ping Web Server And Do NOT Run Sessions If It Is Inaccessible’, the Test fires Alert of ping error each time it runs The Event detail is as follows: It takes xxxx (> 0) seconds to ping destination […]
Version Argent for SNMP 3.1A-1501-C and earlier Date Thursday, 26 March 2015 Summary The bandwidth usage (Mbps) collected by DeviceMagic may show negative number occasionally It is more likely to happen for very busy switches The issue has been addressed in Argent for SNMP 3.1A-1501-T4 Technical Background DeviceMagic calculates switch bandwidth usage by calculating the […]
Version Argent Advanced Technology all versions Date Tuesday, 31 March 2015 Summary To monitor a web server efficiently, Argent AT can be configured in following way: Use System Down Rule in Argent Guardian Ultra to ping and do http/https port connectivity test in high frequency Use Argent Defender to run a recorded Web Session to […]
Version Argent BoardRoom between 3.1A-1304-L and 3.1A-1501-C Date Tuesday, 21 April 2015 Summary Enterprise Application View screen in Argent BoardRoom always shows blank The product selection in property dialog box shows the individual Argent AT product instead of single Argent AT Click For Full Size Argent Enterprise Application View was implemented as product specific before […]
Version Argent Advanced Technology 3.1A-1501-T4 and later Date Wednesday, 22 April 2015 Summary When Argent AT Engine runs Service Rule against a remote server, it must open a handle for the remote Service Control Manager (SCM) first The operation may not be successful due to security configuration or offline server When this happens, the option […]
Version Argent Advanced Technology 3.1A-1501-C and earlier Date Friday, 24 April 2015 Summary Addressed the issue that Argent Sentry Ultra Total Web Integrity Rule incorrectly states at all times the Rule as broken when it is applied against multiple licensed Nodes Technical Background The Rule works fine when run against a single licensed Node and […]
Version Argent Advanced Technology 3.1A-1501-T7 and earlier Date Monday, 4 May 2015 Summary Argent AT Daughter Engine may keep recycling and run no Monitor task Service log shows following lines repeatedly: The issue is caused by slow SQL backend It takes longer than 5 minutes to import some big SQL table When it happens, the […]
Version Argent Advanced Technology 3.1A-1501-T7 and earlier Date Tuesday, 5 May 2015 Summary Argent AT was using integral hour offset to schedule CMDB-X Nodes in time zones different from the Supervising Engine As a result, some time zones that use time offset not an integral hours from UTC/GMT could not be handled properly The issue […]
Version Argent Advanced Technology 3.1A-1501-T8 and earlier Date Wednesday, 6 May 2015 Summary Argent AT Event may not be resolved automatically when the Console Comment of the broken Rule has more than 128 characters Following line can be found in Argent Console Engine log: Click For Full Size The issue has been addressed in Argent […]
Version Argent Advanced Technology 3.1A-1501-C and earlier Date Thursday, 7 May 2015 Summary Addressed the issue that Argent for SharePoint shows poor submission and high skipped tasks rate, specifically in Relators Technical Background An issue was reported in Argent for SharePoint, many Relators are skipped due to the failure in recognizing SharePoint Rules It is […]
Version Argent Advanced Technology 3.1A-1501-C and earlier Date Thursday, 7 May 2015 Summary Addressed the issue that, when Argent Sentry Ultra Website Rule runs against a site with SSL certificate, the Rule failed because user interaction was required to accept the SSL certificate Technical Background Argent Sentry Ultra Website Rule has been enhanced to support […]
Version Argent for VMware 3.1A-1504-A and earlier Date Monday, 18 May 2015 Summary In order to use a Node for Prerequisite Rule in Relator, the Node must be licensed in the same product However, IP address is not a licensable object in Argent for VMware 3.1A-1504-A or earlier As a result, it is difficult to […]
Version Argent Advanced Technology 3.1A-1504-A and earlier Date Tuesday, 26 May 2015 Summary When testing Relator or Rule in Argent AT GUI, customer can chose to use specific Engine If the previous test used the same Engine and was cancelled, the old test result might be displayed immediately Click For Full Size The resulting Notepad […]
Version Argent for Oracle 1504 -T3 or later Date Wednesday, 27 May 2015 Summary Argent for Oracle has been enhanced with a new Rule Category ‘Oracle Query Rules’ under ‘Instant Best Practices For Standby/ASM Servers’ for monitoring Oracle Standby and ASM installations Click For Full Size Technical Background A standby database is a database replica […]
Version Argent Advanced Technology 3.1A-1504-A or earlier Date Tuesday, 2 June 2015 Summary Argent AT Daughter Engine may recycle frequently when installed Argent AT product services share the same SQL Server database If CMDB-X database has more than 3,000 Nodes, the recycling can take more than 5 minutes As a result, Monitoring tasks can be […]
Version Argent Defender 3.1A-1504-A or earlier Date Tuesday, 2 June 2015 Summary Keyword ‘TestStringExist’ is very usefully to check if a web page is loaded successfully However, it can randomly fail in IE 10 and IE 11 The issue has been addressed in Argent AT 3.1A-1504-T1 Technical Background IE 10 and IE 11 can randomly […]
Version Argent Advanced Technology 3.1A-1504-T2 or later Date Wednesday, 3 June 2015 Summary It is always a challenge to implement Argent AT for a distributed enterprise network of more than 3,000 server/devices and URLs The Rule of thumb is to monitor a Node using the closest Argent AT Engine The most convenient metric to measure […]
Version Argent Advanced Technology 3.1A-1504 and earlier Date Wednesday, 3 June 2015 Summary Argent AT Engine may experience high CPU usage close to 100% As a result, the Engine becomes very sluggish and hard to control When task manager is brought up, it is obvious that it is caused by more than 100 Monitoring Engine […]
Version Argent Advanced Technology 3.1A-1504-A or earlier Date Wednesday, 3 June 2015 Summary Argent AT Daughter Engine may recycle frequently and miss monitoring tasks when the Mother Engine implements Argent Non-Stop Motors The remote Daughter Engine downloads the latest Master Control Information from a Mother Non-Stop Motor; any one of the pool of Mother Non-Stop […]
Version Argent Advanced Technology 3.1A-1504-A and earlier Date Thursday, 4 June 2015 Summary Customer can configure Argent Console Engine to auto answer Events through email or SMS If the Event specified in the email message has been purged or archived, the message is ignored Following text can be found in the service log: IGNORED MAPI […]
Version Argent Advanced Technology 3.1A-1504-A and later Date Monday, 15 June 2015 Summary The Argent AT product can be configured to fire System Event when the Argent AT SQL database is unavailable This is a correctable condition When SQL Server is stressed, it can become unavailable intermittently, but available again after 10 or 20 seconds […]
Version Argent Advanced Technology 3.1A-1504-T2 and later Date Monday, 15 June 2015 Summary New keyword ‘%AGNodeInstalledApps%’ has been implemented It can be used in Email, SMS, Network Message, Event Log, SNMP, SQL and Twitter Alerts It lists all the CMDB-X Node property ‘Installed Applications’ Note: All the applications are listed as a single field with […]
Version Argent Advanced Technology 3.1A-1310-A and earlier Date Friday, 19 June 2015 Summary Addressed the issue that Argent for Exchange fires false Alerts for Rules configured to ‘Save Predictor Only’ option Technical Background An issue was reported in Argent for Exchange Many Rules have an option as ‘Save Argent Predictor Only’ Those Rules configured with […]
Version Argent Advanced Technology 3.1A-1504-T5 or earlier Date Tuesday, 30 June 2015 Summary Scheduled Monitoring Task screen at Mother Engine may show some very old entries that were assigned to Daughter Engine but no longer scheduled The task status can be any of Cancelled, Pending, Running or Ready Click For Full Size The issue has […]
Version Argent Advanced Technology – All Versions Date Thursday, 2 July 2015 Summary When a Rule is created, or an existing Rule is modified, that has only the Argent Predictor selected as the condition of the Rule, the Post Event checkbox can wrongly still be selected, as shown below: Click For Full Size This can […]
Version Argent Advanced Technology 3.1A-1504-T7 or earlier Date Friday, 3 July 2015 Summary Argent Alert Executor and Backup Console can be installed side by side with Daughter Engines to provide reliable alerting in case that the communication between Daughter and Mother Engines is not available Customer might decide later that the service is no longer […]
Version Argent Advanced Technology 3.1A-1504-T8 or earlier Date Monday, 13 July 2015 Summary DeviceMagic in Argent for SNMP monitors port status of SNMP devices An SNMP device might not have all ports used or connected In order to avoid Event being fired for those unused ports, flag ‘Ignore Port Status’ can be set Click For […]
Version Argent for SQL Server 1504-T9 and later Date Thursday, 16 July 2015 Summary Argent for SQL Server has been enhanced with the facility to send SQL Query Rule result as attachment in Email Alerts Technical Background Argent for SQL Server has been enhanced to send the result of SQL Query Rule as an attachment […]
Version Argent Advanced Technology 3.1A-1504-T10 and later Date Monday, 20 July 2015 Summary The CMDB-X Node specific location, contact information and time zone settings are defined as Node properties It can become time consuming in adding new server/devices and maintaining such properties when dealing with a large network with more than 300 Nodes By defining […]
Version Argent for Oracle 1504-T9 and later Date Tuesday, 21 July 2015 Summary Argent for Oracle has been enhanced with the facility to send SQL Query Rule result as attachment in Email Alerts Technical Background Argent for Oracle has been enhanced to send the result of SQL Query Rule as an attachment with the Email […]
Version Argent Advanced Technology 3.1A-1504-T4 and earlier Date Friday, 7 August 2015 Summary There is significant difference in Event message format of Performance Rule between Argent XT and Argent AT Take following disk performance Rule PRF_DISK_ALL_5 as example, Click For Full Size Suppose server has drive C, D and S, and only C drive has […]
Version Argent Advanced Technology 3.1A-1504-T8 and earlier Date Monday, 10 August 2015 Summary An issue has been addressed that Argent for Exchange fails to Auto Correct when the Rules configured in Relator with Relator Recheck Settings is no longer broken Technical Background When a Rule is configured in Relator with Relator Recheck Settings enabled, Relator […]
Version Argent Advanced Technology 3.1A-1507-A and earlier Date Tuesday, 18 August 2015 Summary Argent Console Events can be configured to be archived daily However, customer might find not all old Events are archived By inspecting Argent Console service log, following lines can be found: ***** ERROR ***** An error condition has been detected by ArgSoft_DAL.cpp […]
Version Argent Advanced Technology 3.1A-1507-A Date Wednesday, 19 August 2015 Summary When Query Results of SQL Query Rules in Argent for SQL Server are exported as CSV file along with the Email Alert, the CSV file gets scrambled Please note that the issue is only in Argent AT 1507-A version as it is a new […]
Version Argent Advanced Technology 3.1A-1507-A and earlier Date Monday, 31 August 2015 Summary Some websites are protected by logon and password When customer first accesses such a website, user and password prompt should be shown To record or play web session on such websites, Argent Defender allows specifying the user and password on URL object […]
Version Argent Advanced Technology all versions Date Thursday, 3 September 2015 Summary Argent Defender web session script can randomly fail on some websites Inspecting the task log, customer can see lines like following: IGNORED hidden about:blank page >>>> Unhandled Exception happened in Thread The issue has been seen in IE 10 and above, but not […]
Version Argent Advanced Technology 3.1A-1507-T4 and later Date Wednesday, 9 September 2015 Summary Argent for VMware relies on PowerCLI to communicate with ESX host and vCenter VMware ESX has been going through major changes since 4.0 It is important to have PowerCLI version information for debugging potential issues The information is checked and logged once […]
Version Argent Advanced Technology 3.1A-1507-T3 and earlier Date Wednesday, 9 September 2015 Summary In Argent AT 3.1A-1507-T3 and earlier versions, Global License Manager does not validate the license before applying to selected products As a result, Argent AT services stop because of invalid license file The issue has addressed in Argent Advanced Technology 3.1A-1507-T4 Main […]
Version Argent Advanced Technology 1507-T3 and later Date Tuesday, 15 September 2015 Summary Argent Advanced Technology has been enhanced the Rule category ‘Daily Database Backup Rules’ in Argent for SQL Server with a provision to exclude user specified databases from checking Example: ‘Daily Database Backup Rules’ checks whether the database last backup time exceeds the […]
Version Argent Advanced Technology 1507-T3 and later Date Tuesday, 15 September 2015 Summary Argent Advanced Technology has been enhanced the Rule category ‘Database Size Rules’ under ‘Space Management Rules’ in Argent for SQL Server with two additional options: Exclude Specified Databases – Provision to monitor all databases except the specified Fire Alert For Each Individual […]
Version Argent Advanced Technology 3.1A-1507-A and earlier Date Tuesday, 15 September 2015 Summary An issue has been addressed that Argent for SQL Server failed to execute Average Fragmentation In Percent Rules when the database compatibility set to ‘SQL Server 2000 (80)’ Technical Background SQL Server Management Object (SMO) throws an exception when running Average Fragmentation […]
Version Argent Advanced Technology 3.1A-1507-T4 and earlier Date Monday, 21 September 2015 Summary Keyword ‘%AGNodeName%’ can be used in the file path of System File Rule However, only the first keyword is replaced with actual server name in Argent AT 3.1A-1507-T4 and earlier versions For example, assuming the server name is ‘W2008r264XEN’, the file path […]
Version Argent Advanced Technology 3.1A-1507-A and earlier Date Monday, 5 October 2015 Summary Customer cannot enter UNC path containing ‘&’ in the UNC settings of Automatic Report Distribution Click For Full Size The issue has been addressed in Argent AT 3.1A-1510-A Technical Background N/A Resolution Upgrade to Argent AT 3.1A-1510-A or later
Version Argent Advanced Technology 3.1A-1510-A and later Date Monday, 5 October 2015 Summary Switch port can have status Up (1), Down (2) or Testing (3) Customer may want to monitor the port status change in addition to down ports so that he can be notified when a port is just connected to an IP device […]
Version Argent Advanced Technology 3.1A-1510-A and later Date Monday, 5 October 2015 Summary In DeviceMagic, customer can select ports to be not monitored by setting ‘Ignore Port Status’ flags It is a very useful feature for monitoring big switches, which might have only small portion of ports are actually used However, if the switch is […]
Version Argent Advanced Technology 3.1A-1510-A and later Date Monday, 5 October 2015 Summary Twitter Alert does not work with current Twitter OAuth When test a Twitter Alert, customer receives error ‘Failed to get OAuth PIN code with Twitter response: (80004005)’ The issue has been addressed in Argent AT 3.1A-1510-A Technical Background Twitter OAuth has been […]
Version Argent Advanced Technology 3.1A-1507-A or earlier Date Thursday, 8 October 2015 Summary An issue has been addressed that Argent for SQL Server failed to execute SQL Job Rule against SQL Server 2005 Technical Background The SQL Job Rule sends false Alert while executing against SQL Server 2005 The Alert states that ‘SQL Server SMO […]
Version Argent Advanced Technology 1510-A and later Date Thursday, 8 October 2015 Summary Enhanced Argent for SQL Server SQL Query Rule to specify custom filename for SQL query result CSV file that has to be sent along with Email Alert Technical Background SQL Query Rules in Argent for SQL Server has an option to send […]
Version Argent Advanced Technology 1510-A and later Date Thursday, 8 October 2015 Summary Enhanced Argent for Exchange Mailbox Rules by adding an option to ignore all disabled Mailboxes Technical Background The following Argent for Exchange Mailbox Rules are enhanced by adding an option to ignore all disabled mailboxes Mailbox Size Limit Rules Mailbox Message Count […]
Version Argent Advanced Technology 3.1A-1510-A and earlier Date Wednesday, 21 October 2015 Summary When implementing loading testing on Windows 2012 server, raw API’s are generated successfully However, the raw API replay might fail with error message “Serious Error: API ‘InternetConnect’ failed” The issue is related to URL link using HTTPS protocol The Wininet API ‘InternetConnect’ […]
Version Argent Advanced Technology 3.1A-1510-A and later Date Monday, 26 October 2015 Summary When customer defines Alerts in Relator, it is now possible to select multiple Alerts at the same time This new feature has been implemented in Argent AT 3.1A-1510-A Click For Full Size Technical Background N/A Resolution Upgrade to Argent AT 3.1A-1510-A or […]
Version Argent Advanced Technology 3.1A-1510-A and later Date Thursday, 29 October 2015 Summary Option ‘Ignore Disabled’ has been implemented in Windows Service Rule It allows single consolidated Service Rule definition checking multiple services on multiple servers When some services are disabled on purpose in some of the monitored servers, the Rule should ignore these stopped […]
Version Argent Advanced Technology 3.1A-1510-A and earlier Date Wednesday, 4 November 2015 Summary An issue has been addressed that Argent for Oracle Query Rule does not break when an empty row is returned from a query Technical Background When the Option ‘Rule Is NOT Broken If Any Row Is Returned’ is set in the SQL […]
Version Argent Advanced Technology 3.1A-1510-T7 and earlier Date Wednesday, 11 November 2015 Summary Argent for Compliance and/or Argent for SNMP service won’t start on a machine with Windows SNMP Trap service is running Click For Full Size Following lines can be found in Service log: Shutting down service because of failure to start up SNMP […]
Version Argent Advanced Technology 3.1A-1510-A and earlier Date Monday, 16 November 2015 Summary An issue has been addressed that Argent for Oracle bulk password change causes a change in TNS names of selected Licensed Nodes Technical Background When a bulk password change is applied in the License Manager Node Properties, the TNS names of the […]
Version Argent Advanced Technology 3.1A-1510-A and earlier Date Wednesday, 18 November 2015 Summary An issue has been addressed that Argent for Oracle ASM/STANDBY Server Rules causing exception and Java crash dump files when running Relator in ‘Shared Monitoring Engine Process In Pool’ mode Technical Background Argent for Oracle uses JDBC to connect to Oracle ASM/STANDBY […]
Version Argent Advanced Technology between 3.1A-1407-A and 3.1A-1510-A Date Tuesday, 24 November 2015 Summary When a Trusted Agent is installed with option ‘Use TCP/IP Communication Only For Trusted Agents’ and pointing to Daughter Engine, the Trusted Agent does not functioning properly Following error messages can be found in service log: Could not read reply. Error: […]
Version Argent Advanced Technology 3.1A-1510-A and earlier Date Tuesday, 24 November 2015 Summary Customer could configure a Relator to execute Rule with option ‘Post Event Even The Same Event Is Still Outstanding’ in order to be alerted even the Event has not been answered Click For Full Size However, the option may cause too many […]
Version Argent Advanced Technology 3.1A-1510-A and earlier Date Tuesday, 1 December 2015 Summary DeviceMagic with option ‘Test Host Device’ always reports ‘Failed to reach device xxx’ if the CMDB-X Node uses DNS name instead of IP address for Node name However, if System Down Rule ‘NDE_PING’ runs OK with the same Node Click For Full […]
Version Argent Advanced Technology 3.1A-1510-A or earlier Date Wednesday, 9 December 2015 Summary When Argent AT Engines are configured in way that, service account is a Domain User and Engine uses a Domain Admin account as alternative credential to monitor remote servers, random failures can be resulted for Service Rules, Performance Rules and Event Log […]
Version Argent Advanced Technology 3.1A-1510-T9 and earlier Date Tuesday, 22 December 2015 Summary An issue has been addressed that Argent for Oracle bulk password change causes a change in other properties of selected Licensed Nodes Technical Background When a bulk password change is applied in the License Manager Node Properties, the other Node properties such […]
Version Argent Advanced Technology 3.1A-1510-T9 and earlier Date Tuesday, 22 December 2015 Summary An issue has been addressed that Argent for SQL Server failed to connect to SQL Server Data Center Edition Technical Background The connectivity is failed while connecting to Microsoft SQL Server Data Center Edition using Argent for SQL Server The log shows […]
Version Argent Advanced Technology 3.1A-1510-T9 and earlier Date Tuesday, 22 December 2015 Summary Argent Advanced Technology has been enhanced with a new Rule category ‘AlwaysOn Availability Groups Status Rules’ under ‘Best Practice Configuration Checks’ in Argent for SQL Server to monitor the status of SQL Server AlwaysOn Availability Groups Technical Background The AlwaysOn Availability Groups […]
Version Argent Advanced Technology 3.1A-1601-A Date Monday, 4 January 2016 Summary Event can be wrongly corrected for Performance Rule when following conditions are true: Option ‘Fire Separate Events For Each Performance Instance’ is checked Wildcards are used for performance counter instances Rule is broken for some instances and not for other instances When auto-correction is […]
Version Argent Advanced Technology 3.1A-1601-C and earlier Date Monday, 15 February 2016 Summary When running DeviceMagic Rule, Engine might occasionally report switch port is down or port status changed to unknown status ‘0’ According to RFC1213, switch port can only have valid statuses – 1 (running), 2 (down) and 3 (testing) Value ‘0’ is undocumented […]
Version Argent Advanced Technology 3.1A-1601-C and earlier Date Tuesday, 16 February 2016 Summary A broken Performance Rule containing keyword ‘OR’ might not be automatically corrected even the Rule is no longer broken for any Performance instance A sample Rule looks like following: Click For Full Size The issue happens with or without option ‘Fire Separate […]
Version Argent Advanced Technology 3.1A-1601-C and earlier Date Thursday, 18 February 2016 Summary The option ‘Save Results To Argent Predictor’ is not implemented in Windows Program Rule The option is disabled in Main GUI but available in Argent Global Manager due to coding error Click For Full Size The feature has been implemented in Argent […]
Version Argent Advanced Technology 3.1A-1601-C and earlier Date Thursday, 18 February 2016 Summary Windows Service Rule can be configured to save service up/down status as SLA data in Argent Predictor However, the down status is not saved when target server is offline even with option ‘Failed Rule If Error Happens When Accessing Remote Service Control […]
Version Argent Advanced Technology 3.1A-1601-C and earlier Date Thursday, 3 March 2016 Summary Argent for Compliance Engine runs Log Rules and keeps the watermark of scanned Events In next run, Engine resumes scanning from where it was left last time If a server is put into maintenance for a period of time, the server won’t […]
Version Argent Advanced Technology 3.1A-1601-C and earlier Date Thursday, 10 March 2016 Summary When customer tries to save Default SuperLink in dialog box (C68), the message says ‘Default SuperLink is changed to xxxxx’ However, when customer brings up the SuperLink dialog box again in the same or a different Rule, the field is always empty […]
Version Argent Advanced Technology 3.1A-1601-C and earlier Date Monday, 14 March 2016 Summary SNMP Rule can be configured to break when data is not available However, if the Rule enumerates SNMP OID, and it is enumerated OID that is unavailable, the Rule won’t break Click For Full Size When testing such a Rule against a […]
Version Argent Advanced Technology 3.1A-1601-C and earlier Date Monday, 14 March 2016 Summary In Relator Recheck Setting dialog box, user might do following steps: Check any of options ‘Stop Escalation Sequence’, ‘Set Event In Argent Console As’, ‘Fire Following Alerts…’ Check option ‘Re-check Every xxx Minutes’ Check one of two options ‘Stop Rule Re-check…’ Uncheck […]
Version Argent Advanced Technology 3.1A-1601-C and earlier Date Tuesday, 15 March 2016 Summary When customer renames a location definition, the location information of CMDB-X Nodes of the same location are not updated accordingly For example, customer renames location ‘New York’ to ‘New York City’, CMDB-X, Event Console and Argent SuperMaps will still use ‘New York’ […]
Version Argent Advanced Technology 3.1A-1601-C and earlier Date Thursday, 17 March 2016 Summary When Relator is scheduled based on local time of monitored Nodes, and time zones of some monitored Nodes are ahead of Scheduling Engine, the Relator might run once each time when the date is changed for those time zones For example, PANA144 […]
Version Argent Advanced Technology 3.1A-1601-C and earlier Date Wednesday, 6 April 2016 Summary Deadlock System Events might happen randomly in Argent for SQL Server By inspecting service log, entries similar to following can be seen: Service will recycle and resume running when the deadlock condition is detected However, if the condition happens too frequently, scheduled […]
Version Argent Advanced Technology 3.1A-1601-C and earlier Date Wednesday, 6 April 2016 Summary Event reference URL always show ‘https://help.argent.com’ if the specific SuperLink is not defined for the Rule It happens even after customer has configured default SuperLink Click For Full Size The issue has been addressed in Argent Advanced Technology 3.1A-1601-T7 Technical Background The […]
Version Argent Advanced Technology 3.1A-1601-T6 and later Date Wednesday, 6 April 2016 Summary Argent for SQL Server has been enhanced with a new Rule category ‘SQL Database Physical/Allocation Consistency Check Rules’ to monitor the integrity of the physical structure of the page and record headers and the allocation consistency of the database Technical Background There […]
Version Argent Advanced Technology 3.1A-1601-T6 and later Date Wednesday, 6 April 2016 Summary Argent for SQL Server has been enhanced with a new Rule category ‘Slow Running Procedure Rules’ to monitor the execution time of database stored procedures Technical Background The ‘Slow Running Procedure Rule’ alerts if any stored procedure takes more time than usual […]