Category: Common Questions and Answers

Common Questions and Answers

Here you can read the common questions and answers customers have about Argent products. After reading, if you’re still unsure please email us or use Argent’s Instant Help. Remember: you can use the Search facility to quickly find the topic or subject of interest.

What Microsoft Operating Systems And Databases Are Argent-Certified?

All releases of Windows Server 2003, Windows Server 2008, Windows Server 2012, Windows Server 2016 and Windows Server 2019 are Argent-certified for use with all Argent products Argent has certified SQL Server 2005, SQL Server 2008, SQL Server 2012, SQL Server 2014, SQL Server 2016 ,SQL Server 2017, SQL Server 2019 and SQL Server 2022 […]

What TCP Ports Does Argent Use?

Initial network traffic flows from the INITIATOR toward the LISTENER. If a firewall is present, you should permit inbound traffic to the LISTENER port. Argent AT Argent AT Daughter Engines AND Trusted Agents are always the INITIATOR contacting the Mother Engine or Motors as the LISTENER Daughter Engines connect to the Mother Engine periodically to […]

What Argent Housekeeping Is There?

Argent has a number of optional housekeeping facilities for you. These are: Purge Argent Predictor data Run a batch command file Run a SQL script All three are optional and are independent of each other. As the contents of the batch command file and the SQL script are completely under your control you can do […]

How Can I Answer Events Or Suspend Nodes Via Email?

This is one of the coolest features in Argent – you can answer Events through email without having to go into Argent Both MAPI and POP3 email systems are supported MAPI is the natural choice for enterprises with an Exchange environment, while POP3 is the most popular protocol for reading Internet email The first step […]

Why Is A Ping Close To Useless?

This depends. Depends on what you want to do. If you simply want to check the network card, then a Ping is fine, as checking the network card is all a Ping does. First, some background. The transport protocol Argent uses is called TCP/IP, as the letters suggest it is actually a combination of two […]

What And Where Is Maintenance Mode?

On the surface, the terms “Maintenance“, “Maintenance Schedule“, “Maintenance Mode“, and “Suspend Servers or Devices” seem to mean the same thing However there are important differences This article explains where and how these features are used within the Argent Advanced Technology products and the possible effects they have on reporting Question:   What is a Maintenance […]

How To Test Ports?

The easiest and most effective way to test connectivity between your Argent engines is to use the standard Telnet utility that comes with Windows For example, assume the Argent Console Client is installed at, and a main Argent Console server at Use the following command to verify the connectivity telnet 3100 If […]

How Do I Keep My Argent SQL Backend Running Smoothly?

Here is a cookbook of what to do. While this applies to the Argent backend, it is applicable to just about any SQL Server database. There are lots of performance counters you can watch. In Argent’s experience with over 2,000 Customers worldwide, here’s what we suggest. SQLServer : Memory Manager : Total Server Memory SQLServer […]

How Do I Monitor Clusters?

You can monitor clusters with the Argent Guardian using System Down Rules and SLA Rules, and by Argent Exchange Monitor using Connectivity Rule. There are five types of cluster objects, which are Cluster Node Cluster Group Cluster Resource Cluster Network Cluster Network Interface To monitor a cluster object, you first add the object to Master […]


Sometimes you need to add a variable to a Rule for parameters, such as the name of the server being tested – hard-coding each server name would be a huge amount of needless work For Rules that need variables there is a %VARIABLE% button This help page is a master list of the variables and […]

How Do I Collect SNMP Data With The Argent Data Consolidator?

You can use the Argent Data Consolidator to collect SNMP Trap messages from any number of devices. Even better… all the SNMP Trap messages can be placed in an SQL Server database for centralized storage and reporting purposes. Easy to do. Here’s how: Configure the server used for Argent Data Consolidator Transfer Engine as a […]

How Many Servers Can One Server Monitor?

When remote monitoring is used, there are a number of factors that determine how many remote servers can be monitored. Some factors are: the capacity of the server, how many Relators are being run, the network speed, etc. The single most significant factor is the amount of monitoring required. Some servers require very modest monitoring, […]

Configuring SMS Alerts Using A GSM Device

On the Argent server, connect your GSM modem to the serial port. Verify the COM port is working correctly. Click For Full Size Within the Argent Console, right-click and select New SMS Alert Because Argent Alerts are shared by all Argent products, you can select any Argent product, in this case we’re using the Argent […]

Can I Enter 1,500 Servers Into The Master Catalog?

Argent Advanced Technology provides two mechanisms for adding servers to CMDB-X Using: Import Network XML Import Computer Text File Import Network XML Click For Full Size If you have a file of your servers and devices, just convert it to XML and import the XML file into the Argent CMDB-X If you need assistance in […]

How Do I Setup Regional Monitoring Agents?

The main reason you use regional Monitoring Agents is to reduce the workload of administrating your Argent installation – you can have just one Administrator to oversee the monitoring of the complete enterprise worldwide. You can use the command line setup Setup.exe to let you install monitoring agents without the GUI access. But you still […]

Which Is Better-Local Or Remote Monitoring?

That’s an easy one. Yes. That’s the answer. In other words, it depends on your needs. Most Customers are just like you, their servers are on a bell curve: at the left side there are the Nice-To-Know machines, these are the ones where it’s nice to know if the server is offline – perhaps print […]

How Do You Monitor Without Requiring A Local Agent?

Actually it’s surprisingly simple – we don’t understand why all monitoring vendors don’t do the same. We’ll break the story up into the main players. Windows Servers And Vista, Etc Microsoft did a good job of providing network-enabled application-level APIs for everything we need to monitor. Here are some examples: For services, the Windows Service […]

What Virtual Products Can I Monitor?

Argent can monitor all virtualized servers, from Microsoft Virtual Server to VMware ESX. Argent helps you identify and resolve virtual server performance and availability issues. As virtualized servers become more common in Enterprise IT organization, the need to monitor and manage virtual resources become even more important. Argent Monitor For VMware is a comprehensive and […]

Benefits Of Unix Rule Engines

The major differences between Telnet, SSH, Secure Unix Agent, Shell Script Agent on one hand and the Argent Unix Rule Engine on the other hand are the network traffic direction and the authentication requirements In the cases of Telnet, SSH, Secure Unix Agent, Shell Script Agent the Argent Guardian Ultra periodically initiates a TCP/IP connection […]

Should The Database Be On A Different Machine?

This is one of the questions that always raises the temperature of the discussion, akin to Local versus Remote monitoring, or Case-Sensitive Filenames versus Case-Insensitive Filenames, or Ginger versus Mary Ann. And the reason is there are benefits to both approaches. The main benefit is having the Argent database on a separate machine is distributed […]

How Can I Ensure My Argent TCP/IP Connection Is Secure?

Remember, Argent is the choice of Intelink – Google ‘Intelink’ to see just who these bad boys are. Argent has a Built-in Encryption Algorithm The CRC-64 built in the packet prevents any external data manipulation Using the built-in encryption mechanism further prevents external data peeking Argent provides ECB and OFB algorithms The encryption seed changes […]

How Do I Use SQL Express 2005 As The Argent Backend?

This article shows you how to use SQL Server 2005 Express as the Argent backend database. Technical Requirements Operating Systems For SQL Server 2005 Express Microsoft Windows 2000 with Service Pack 4 Microsoft Windows XP with Service Pack 2 Microsoft Windows Server 2003 Service Pack 1 Microsoft Windows Small Business Server 2003 Service Pack 1 […]

How Do I Stop ALC_ArcEvtLog Table Growing?

This Argent database table contains the information the Argent Data Consolidator gathers from your servers by default. The more you consolidate the larger this table will grow. Depending on your requirements for keeping this data, you can regularly delete records from this table using a SQL script based on the EVENT_TIME column. Alternatively you can […]

Do Monitoring Engines Consume Licenses?

No Only the servers being monitored need a license You can have unlimited Monitoring Engines and Consoles without affecting your license usage unless you also want Argent products to monitor these servers as well

How Do I Configure The SSH Relay Agent?

Argent AT To use the SSH Relay Agent in Argent AT, visit the License Manager and right-click on the server to configure an SSH Relay Agent for. Note: The SSH Relay Agent should be installed on the Linux/Unix machine, and communication from the Argent Main Engine or Motors to port 3062 on the SSH Relay […]

Migrating XT To A New Server

To move an existing Argent XT installation to a new server, do the following: Backup all Argent Products using the Tools | Backup Database option from within the Argent GUI as shown below: Change the above options as needed for your situation. Repeat the above for EACH Argent product. Stop all Argent services as shown […]

How Can I Consolidate A Unix SYSLOG?

Argent for Compliance has a built-in SYSLOG Server It listens on UDP port 514 by default The port can be re-configured to any number by adjusting the registry for Argent for Compliance HKLM\Software\Argent\ARGENT_FOR_COMPLIANCE\SYSLOG_SERVER_PORT Or For 64 Bit servers, registry setting can be located here HKLM\Software\Wow6432Node\Argent\ARGENT_FOR_COMPLIANCE\SYSLOG_SERVER_PORT When Argent receives a UDP message, it first checks if […]

How Do I Create Crystal Reports With WMI?

Do the following to create a new WMI-Based Argent Report in Argent AT Select “Reports” Click For Full Size Choose WMI Reports, then Right Click and select ‘New Report‘ from the menu Select WMI Report from Report Category and enter a Report Name Now click OK button Click For Full Size A new WMI Report […]

How Can I Limit What Users Can Do?

You can select any or all of the following and limit users: Start/Stop Service Backup/Restore Database Apply License View Console And Change Console Settings Answer Pending Events And Purge Events Manually View/Modify Engine Settings Fire Event Through Total Support Interface Maintain Master Catalog Install/Modify Argent SuperMaps View/Modify General Database Information Put Relator To Production Mode […]

How Can I Create Crystal Reports?

Crystal Reports is the industry standard for report generation, and it’s available in Argent. Not only can you generate Crystal Reports, but Argent can automatically email the reports with the Automatic Report Distribution feature You can create reports in the Argent Guardian or using WMI. This help topic discusses the Argent Guardian, to generate reports […]

How Do I Add SMS?

Short Message Service (SMS) is a global service that sends alphanumeric messages between mobile subscribers and external systems such as email, pagers, and voice-mail systems. A distinguishing characteristic of SMS is that an active mobile handset is able to receive or send an SMS message at any time; independent of whether a voice or data […]

How Can I Use Oracle As The Argent Backend Database?

There are some important pre-requisites you need to be aware of. You must upgrade to the most recent version of Argent FIRST. If you try to move to the Oracle back-end before upgrading to the current version, the import of fields and tables into the Oracle database will fail. Be sure the Argent database is […]

How Do I Integrate Remedy With Argent?

Before we start, here’s a summary of the internal work flow between Argent and Remedy: Forward Argent Console Events To Remedy When the Argent Console forwards events to Remedy, Argent spawns a process to run the following command: AAC_HPDScript.exe PCKEY /forward PCKEY is the unique identifier for the event record. Internally, the forwarding script AAC_HPD_Forward.vbs […]

How Do I Use The Command Line Utility XTNetworkXML.exe?

A real pain when doing a network scan at the branch office is the lack of an Argent GUI at the branch office. And… You may have only the telnet or SSH access owing to the slow network link. But the Argent command line utility XTNetworkXML will save you a lot of hassle. The XTNetworkXML […]

Argent TCP/IP Timeout Registry Settings

The registry hive is HKEY_LOCAL_MACHINE\Software\Argent Argent Console Send timeout:ArgentManagementConsole\TCP_SEND_TIMEOUT Receive timeout:ArgentManagementConsole\TCP_RECV_TIMEOUT Affects: Firing Events Replication of shared databases Replication of control information Argent Data Consolidator Scheduling Engine Send timeout:ArgentDataConsolidator\TCP_SEND_TIMEOUT Receive timeout:ArgentDataConsolidator\TCP_RECV_TIMEOUT Affects: Transfer engine Replication of control information Transfer Engine Send timeout:ArgentDataConsolidator\TransferEngine\TCP_SEND_TIMEOUT Receive timeout:ArgentDataConsolidator\TransferEngine\TCP_RECV_TIMEOUT Affects: Database engine Replication of control information Argent Exchange Monitor Send […]

How Can I Correct Any Product or App Memory Leaks?

Help is at hand Argent can very easily address this until the vendor provides a release that does not have memory leaks This applies to any product or application Here’s the deal: Define a Performance Rule Checking the Amount of Memory Used The following screenshot shows you what to do, just replace the Spooler service […]

Configuring SMS Alerts Using A Serial Modem

On the Argent Main Engine server, you first need to install and configure the modem, modem driver, and the set the dial properties. Click For Full Size Click For Full Size Within the Argent Console, right-click and select New SMS Alert Because Argent Alerts are shared by all Argent products, you can select any Argent […]

How Do I Add A Server Or A Device To Monitor?

Adding a server or a device to be monitored requires two steps. Step 1: Add To The Argent Master Catalog The Master Catalog is the list of all servers and devices Argent knows about. Once a server or device is added to the Master Catalog, you can then add it to one or more Monitoring […]

How Can I Integrate Argent With A Framework?

Argent offers powerful, robust monitoring and alerting capabilities. And you likely have a framework product, like HP OpenView, IBM Tivoli, or CA Unicenter. There are two ways to integrate Argent with a framework : direct integration or with SNMP traps. This integration isn’t limited to simply sending events from Argent to the framework. You can […]

What Are Runbooks And SuperLinks?

Runbooks A Runbook is the optional text file to explain to the reader what to do when the Rule is broken It’s a simple text file created by the person who creates or updates the Rule For example, if a Rule breaks when there is less than 30% disk free space on the server, the […]

How Do I Use The Argent MIB Viewer?

The Argent MIB Viewer lets you easily understand both the syntax and semantics of OIDs (Object IDentifiers) The information gathered from the compiled MIBs also helps when you define an SNMP Rule, an SNMP Alert, as well as an SNMP Trap Monitor For example, a read-only OID can use the SNMP Rule but not an […]

How Does The Argent Unix Rule Engine Work?

The Argent Unix Rule Engine is a self-contained monitoring agent running on all common Unix platforms. The Argent Unix Rule Engine downloads control information from the Argent Guardian main engine, runs the Rule Scripts as scheduled, and uploads the results (including Argent Predictor data) to the main engine. The Argent Unix Rule Engine has four […]

How Can I Optimize The Network Performance Of Argent?

TCP/IP is the standard communication protocol used by Argent. And there are a lot of things you can do to optimize the performance; here are some of the more important ones. TCP Send And Receive Timeout Setting the right timeout value for TCP send and receive operation is essential to get good responsiveness for both […]

How Do I Use The AG_ME_TOOL.exe Command Line Utility?

You can use the AG_ME_TOOL.EXE utility to administer Argent Guardian Monitoring Engines from a command prompt. The utility is located in drive:\ARGENT\ArgentManagementConsole\ArgentGuardian. You can get it from the Installation zip file. Commands /LIST Lists all visible Monitoring Engines. /INSTALL /TARGET=machine Installs the Monitoring Engine Service on the target server and adds an entry to the […]

How Do I Setup SSH Equivalence?

Log in as the user who will be running the Argent Unix Rule Engine Note that this user should not be “root“. Generate public key files. To make your life easier (“good…”), we will generate and use all three key types, taking the default values in all cases and not supplying a passphrase. Note that […]

Which Servers And Devices Are Supported?

Essentially the rule of thumb is: If It Uses Electricity Argent Monitors It. More specifically, Argent monitors all common operating systems platforms. These include: All Windows Operating Systems, Vista, Windows 200x, XP, 4.0, 3.50, 3.51, Windows 98 Solaris SCO AIX HPUX All Linux iSeries With over 2,500 Rules, Argent monitors all aspects of your operating […]

What Are The Argent Batch Utilities?

Argent provides a number of free-standing batch utilities to help manager your Argent installation. Argent_DBCheck.exe Run the database integrity as a batch command from the command line. An interactive window can be used, or you can use parameters on the command line. See Also: Argent_DBCheck — How Do I Run The Argent Database Integrity Check? […]

How Do I Check Windows Connectivity?

The server ‘Connectivity Test‘ button has been relocated in Argent AT Click For Full Size Go to License Manager( Screen G1) Click For Full Size Highlight the server you are interested in, double click to bring up the Properties TAB Click For Full Size Click the “Connectivity Test” button Click For Full Size Argent will […]

How Do I Use The Argent Security Manager?

The Argent Security Manager lets you control how your users work with the Argent Console by letting you assign various level of permission granted to the users System Administrator System Administrator can change any aspect in the product And only System Administrator can change the security settings You can assign multiple users as System Administrators, […]

How Can I Make Argent SuperMaps Images Crisper?

The quality of the Argent SuperMaps images depends on a number of factors, here are the most important: Bitmap (BMP) provides the best image and you should use BMP format The resolution of your display or monitor determines how well images can be displayed Toggle Argent to full screen (use the right-click menu option) Click […]

How Do I Apply A Security Setting To A Monitoring Group?

You use the Security Manager They can also do it in Monitoring Group definition screen as well Click For Full Size Monitoring Group Security Setting This option provides the ability to configure security settings for all the servers/devices in the selected Monitoring Group When the Monitoring Group Security Setting button is clicked, it will activate […]

How Can I Create a Master Catalog For An Enterprise Network?

An Enterprise Network can consist of central offices, branch offices, DMZ’s etc. Each network segment can be separated by routers, VPN’s and dial-up links. They can also be protected by firewalls. All these can make composing the Master Catalog a complicated task. But – of course – we’ve got a solution for you…Actually we’ve got […]

How Do I Debug An Alert Not Being Sent?

The best place to check why an Alert was not executed is the Alert Engine log. This can be found at: *:\ARGENT\ArgentManagementConsole\ArgentAlertConsole\LOGS\AAC_ENGINE_LOG.TXT Tue Jan 09 14:48:21.812 SEV1 User Alert EMAIL_GENERAL (E000008) is fired successfully. Argent Guardian Main Engine Is Back Online Thu Jan 11 08:40:22.387 SEV1 User Alert EMAIL_GENERAL (E000174) is fired successfully. Argent Guardian […]

Unix Rule AG_RE.OPT File Configuration

This is the configuration file used by the Argent Guardian Unix Rule Engine. It’s located in /opt/Argent/UNIX on the Unix machine. Use it to set the desired options. Blank lines and lines starting with ‘#‘ are skipped The text after ‘>‘ on a line is ignored. Following the Argent Standards, tags (words surrounded by ‘<‘ […]

Unix Rule Engine Control File Format?

The Unix rule engine control file contains the Relator, the Rule Script and the schedule to enable the Rule to be executed on a remote Unix machine. The file is created by the Argent Guardian supervising engine, and is then pushed out to the remote Unix machine. The file’s name has the format of: UNIX_RULE_ENGINE_{UNIX_HOST_NAME}.CTRL […]

How Do I Backup Argent?

Backup Argent is a very simple process Note: Ensure the process listed below is repeated for all products Argent AT has a standard Backup option called “Export Data” in each Argent product Click For Full Size Click For Full Size Select the Backup file location Click Ok

Can I Use Vista, Windows 2000 Pro Or Windows XP?

These three operating systems are all Argent Certified – Argent has tested all three and found them to operate correctly Nevertheless, the use of these three workstation operating systems is strongly discouraged and not recommended There are many issues, such as differences in service management, differences in the way the registries work, and limited network […]

How Do I Re-check A Rule In Alert Escalations?

Escalation and condition re-checking are two powerful and closely related features But they work with different Argent products Escalation Escalation is implemented in the Argent Console Escalation is when additional Alerts are fired because the original event is still outstanding The classic example is the person stuck in traffic – they get the first Pager […]

How Can I Measure Activity On Ports?

Argent performs comprehensive server availability checks; in particular the Argent Guardian provides the ability to scan the listening TCP/IP Ports many products use for communication, specifically: TCP Port 25 (SMTP) TCP Port 80 (WWW) TCP Port 389 (LDAP) TCP Port 3268 (Global Catalogue) Note: The above ports are merely common examples — Argent can ensure […]

What iSeries Keywords Are In Argent?

There’s a wide array of iSeries keywords available in Argent, to enable you to take corrective action on your iSeries servers for both the Argent Guardian Ultra and the Argent for Compliance The keywords below are selected using the %VARIABLE% button in the Argent GUI Keyword Explanation %AGiSeriesJobName% Job name %AGiSeriesJobUser% Job user name %AGiSeriesJobNumber% […]

What is A Unix SYSLOG?

SYSLOG is the standard Unix logging mechanism. SYSLOGs are not only on full-blown Unix servers; most mid-range to high-end network devices also implement this logging mechanism. SYSLOG consists of client and server based on UDP protocol. The default UDP port is 514. Each UDP packet contains one line of SYSLOG message. The message format is […]

How Can I Enter Special Characters #@$%! In Argent Fields?

Good news, it’s simple Argent implements sophisticated field input text control, so you can customize fields to take just about any special character OK But why do I have to do this? Why do I have to explicitly specify these characters? Well, it’s a tradeoff – by default we treat these special characters as errors […]

How Does Argent Detect A Stalled Service?

W200x services all run under the control of the Windows Service Manager. Argent explicitly queries the status of the specific service. If a service is running or not running, the Windows Service Manager can always respond. However when the service is stalled or hung the Windows Service Manager cannot respond on behalf of the queried […]

How Do I Use The Argent SuperConsole?

The Argent SuperConsole gives you an overview of multiple Argent Consoles. Here are two examples: You have multiple installations of Argent and you want a single, central monitoring facility to see the health of the all of the network from all the Argent installations. You’re a consulting company with lots of clients, all of whose […]

Is Vista Argent-Certified?

Vista was Argent-certified for use with all Argent products in February 2007. Do remember Vista is not really a server operating system. While Vista is Argent-certified, Argent recommends using the W2003 Server operating system.

Argent HP OVSD Integration

Overview The following document describes the customisation that is to be configured to allow Argent Extended Technology to integrate with HP OVSD. The following diagram shows an overview of the data flow of the Integration. Click For Full Size Red Data Path A relator triggers an alert (Incident.cmd) this calls a vbscript (Incident.vbs) and passes […]

Can I Add Instructions About An Alert?

A Runbook is an optional text file describing what to do when the Rule is broken Each Rule can have its own Runbook The Runbook is simply a small ASCII text file Typically the Runbook is created when the Rule is created, but can be created at any time, as well as updated For example, […]

How Does Argent Defender Secure Its Communication?

This article explains how the Argent Defender communicates with remote Argent Defender Trusted Agents. The Argent Defender Trusted Agent listens on port 3209 by default. Sensitive information from each recorded transaction is securely stored within the Argent Defender’s local database. When a test is submitted to a Trusted Agent, the Argent Defender maintains the security […]

Installed Unix Rule Engine, Next Step?

After you have done the heavy lifting of installing the actual Unix Rule Engine, the next step is simple There is an option Use Unix Rule Engine on the Unix server setting This can be “(local)“, in which case the Rule Script is simply run on the local machine Alternatively, the option can be set […]

Security Enhanced PLINK And PSCP

Argent provides seven different and independent means of monitoring Unix and Linux (UNIX Monitoring) Customers can use PLINK and PSCP when monitoring UNIX and Linux hosts with Secure Shell Unfortunately, the official release of PLINK and PSCP accepts clear text password from command line with option ‘-pw‘ The other issue user may run into is […]

What Can You Monitor On Apple?

Argent can monitor Apple computers via SNMP monitoring. All the common metrics, such as CPU load, disk free space, files and folders can to be monitored.

Using Regular Expressions In Argent Products

Overview What Are Regular Expressions? The term Regular Expressions refers to a nomenclature set that allows for powerful string matching in computer programs Various languages offer support for the concept of Regular Expressions, and Argent employs the Microsoft Visual Basic Script implementation of Regular Expressions in our products Which Products Use Regular Expressions? All the […]

How Does The Node Security Work?

The Node Security setting allows or prevents users from: Viewing events for a specific server/device in Argent Console (Events and Alerts) screen (A1A) Click For Full Size Put Relator containing a specific server/device into production mode or test mode The algorithm of calculating an object for Allow All, View-Only or Deny All is: If current […]

What Is The Shortest Ping Available?

Argent Rules vary widely, some perform complex and involved tests requiring considerable resources For example, System File Rules use considerable resources In contrast, the System Down Rules simply determine if a server’s network card or a device is online To just see if the server’s network card or device is online, then you can use […]

How Do I Run The Argent Database Integrity Check?

The following screen shows the GUI for the Database Integrity Checking program Click For Full Size Select the ‘Check Database Integrity‘ Option Click For Full Size Database Inegrity Check in progress Click For Full Size Database Integrity Check is completed

How Can I Send Email Alerts Using Lotus Notes?

To send email alerts from Argent using Lotus Notes, first check to ensure you have these Lotus DLLs: Nextpwd.dll Lcppn21.dll You also need the Argent executable AANPNotes.exe The utility is located in drive:\Argent\ARGENT\ArgentManagementConsole\ To send Email Alerts with Notes, do the following: Install Notes Client on the main Argent Console server Close the Notes application […]

Why Are Some Argent Leaves Red And Other Blue?

Shared components are in RED, while components that are local to a single product are in BLUE. In this screenshot you can see the shared Alerts and Monitoring Groups are in RED, while the product-specific Rules and Relators are in BLUE Click For Full Size

Running Groups Of Relators

You can combine two or more Relators to enable a series of Rules to be run. A good example of this is the lightweight SLA Rule in the System Down And SLA Rules. In this case, a lightweight SLA ping is used to check the server or device every second. Naturally this check does nothing […]

Can A Device Be In Multiple Monitoring Groups?

Yes. A server or device can be in an unlimited number of Monitoring Groups. And you can define Monitoring Groups to help organize your monitoring. For example, a production SQL Server machine located on Wall Street in lower Manhattan could be in the following Monitoring Groups: MG_NYC MG_SQL_SERVER MG_PRODUCTION The first one is by geographic […]

VMware Monitoring Basics

Question #1 Can you create a new rule that will take the percentage of free memory from physical memory? Answer: There is a built-in Rule that monitors Free MB of Memory falling below a specified threshold (100 MB by default). Click For Full Size You can create additional Memory Rules by selecting the square button […]

Changing the SQL Server Backend Database Password

Some Customers need to use explicit SQL Server account and password for the Argent backend database. (Argent recommends using SQL Server’s Trusted Connection option). Argent stores SQL Server password in the registry, one entry per licensed product. Argent Management Console And Argent Console HKLM\Software\Argent\ArgentManagementConsole\SQL_PASSWORD Argent Guardian HKLM\Software\Argent\ArgentGuardian\SQL_PASSWORD Argent Exchange Monitor HKLM\Software\Argent\ArgentExchangeMonitor\SQL_PASSWORD Argent Data Consolidator HKLM\Software\Argent\ArgentDataConolidator\SQL_PASSWORD […]

How Do I Monitor Domino Servers?

First the Bad News… Domino Server (version 5.0.9 and above) doesn’t allow monitoring of its performance counters remotely. Now the Good News… You can still monitor Domino with the Argent Guardian installed locally, and this help topic shows you how. You need to check the Relator option of Execute Performance Counter Routines In The Separate […]

What Is The Total Support Interface?

The Total Support Interface allows you or third-party products and vendors to send Events directly to the central Argent Console and to use the Argent Console’s 15 different types of Alerts. The Argent Console can process up to 72,000 Events per hour, and can act as a backbone for your point solutions. With the Total […]

How Can I Change The Port To Monitor SQL Server?

The default TCP/IP port for SQL Server is 1433. When a different TCP/IP port is used, a SQL Server client needs be defined. This configuration is done outside of any ODBC program. Nothing needs to be changed in the Argent product. Do the following the Argent Guardian Monitoring Engine server. Start Client Network Utility. Click […]

Can I Use Argent As A Framework?

Yes. Argent can be used as a framework solution as well as a point solution. But first let’s define some terms. Point Solution A point solution typically means monitoring a part of the enterprise, such as all Windows servers, or all SNMP network devices, or all Linux machines, etc. There are three leading point solutions: […]

What Reports Does Argent Provide?

Argent includes over 100 real reports that you use as templates – you can copy and rename these then customize the new report And the reports do cover many of the most common requirements Customers have Argent will create additional reports for you at no cost And you can have any of these reports automatically […]

Argent for VMware Disk Space Reporting

In Argent Extended Technology, Argent Monitor for VMware 8.0A-0804 does not report free disk space of VMware “VMFS” file systems The VMware ESX product has a “VMFS” file system that is not used in other Linux/Unix variants This file system is optimized for Virtual Machines and is the default file system on SCSI disks The […]

Can The Primary Argent Server Monitor Itself?

Yes You can monitor the primary Argent server exactly the same way as you would monitor any other server using Argent Argent also does self-monitoring for errors and issues such as when the Argent monitoring server gets low on free disk space The settings for alerting can be adjusted for EACH individual Argent AT product […]

What Are Master Catalog Objects?

Objects are a different kettle of fish to servers and devices. Just to review: a ‘server’ is a named server or machine – a computer in the traditional sense, such as W2003, Solaris, Linux, etc; a ‘device’ is a network device accessed by an IP address – a hub, router, switch, network printer. Now you […]

How Does The Argent Alert Executor Work?

The Argent Alert Executor is used to send Alerts from another Argent AT console Alerts are picked up from the MAIN Argent Console, and fired at the Remote Argent Alert Executor, the communication is via the Argent Console TCP Port 3079 The basis architecture is shown below Click For Full Size This is achieved by […]

Can You TermServ Or WebEx To My Argent Server?

Increasingly, Argent Field Engineers and support personnel use TermServ and WebEx to assist Customers. Naturally the server in question needs internet access. For WebEx, the server needs to have an ActiveX component installed; this typically occurs automatically when WebEx is first used on the server. Once the WebEx session is established, then support can be […]

Stopping Relator In Argent for Exchange?

Internal Relator is shown on the Argent for Exchange screen Click For Full Size You can disable this Relator on the Argent for Exchange screen by making following settings in License Manager Click For Full Size Set the ‘Enable Account Tracking‘ to False Click For Full Size

Benefits Of Argent Defender

Web and intranet sites using latest technologies, including ASP.NET, PHP, AJAX, cookies, etc, can all be monitored Web and intranet sites are recorded within the true IE session with full support of JScript, ActiveX and Java Applet etc Users can record a lengthy or complicated web session in as many recording sessions as he wants […]

How Do I Create A Unix Group?

If you’re familiar with the administrative tools (smit, sam, System Management Console, sysadmin, etc), use them to create the argentguardian group, and add this group to the group list of the users who run the Argent Unix Rule Engine. To do this, first determine the number of the user id of the user: Log in […]

How Does Argent Automatically Optimize TCP/IP?

Argent does a lot behind the scenes to automatically optimize TCP/IP performance for you. Here are some of the more important ones. The timing for periodical connections to the TCP/IP server is fully randomized. In other words, if an Argent product needs to connect to an Argent service over TCP/IP once a hour to send […]

What Are The Blue Codes In The Top Right Corners?

These are screen identification codes or screen IDs used to help describe the screens when you are working with Argent For example the main console screen of the Argent Console is screen A1B Click For Full Size Screen IDs tend to be grouped by prefix letter, for example, the Argent for VMware screens start with […]

Is Windows Server 2008 Argent-Certified?

All releases of Windows 2008 and Windows 2008 Server Core are Argent-certified for use with all Argent products. Argent products, even those that are SOAP-based or use .NET, use Argent’s patented technology to support CPU affinity and processor load balancing.

How Do I Add An Application With Its Own Performance Counters?

The Argent Guardian Performance counters can be augmented with a file of exported counters from a specific application (Applications can create their own specific counters and then export these counters to a PDF file; this file can be imported into the Windows performance counters) The following is an example of importing performance counters for a […]