Version Argent Reports 5.0A-1610-B or later Date Tuesday, 8 November 2016 Summary Argent Reports now allows 1 Minute, 5 Minute and 15 Minute time intervals for larger time ranges such as ‘Past 24 Hours’, ‘Past 7 Days’, ‘Past Month’, ‘From 1st to End of Current Month’, ‘From 1st to End of Last Month’ and ‘Specified […]
Version Argent Reports 5.0A-1610-B or later Date Tuesday, 8 November 2016 Summary Argent Reports filters for all report types now support * and ? wildcards for the ‘Equals’, ‘Not Equals’, ‘Contains’ and ‘Not Contains’ comparison operators. Technical Background N/A Resolution Upgrade to Argent Reports 5.0A-1610-A or later
Version Argent Reports 5.0A-1610-B or later Date Tuesday, 8 November 2016 Summary Argent Reports now fully supports installing on IIS 10 for Windows 2016. Technical Background N/A Resolution Upgrade to Argent Reports 5.0A-1610-A or later
Version Argent Reports 7.0A-1704-C and above Date Thursday, 20 April 2017 Summary Argent Reports introduces a new feature – the Report Style Gallery, which allows customers to choose different themes for each report. The Report Style can be set at the Automator level (to give all reports in the Automator the same standardized theme), OR […]
Version Argent Reports 7.0A-1704-C and above Date Thursday, 20 April 2017 Summary Argent Reports sports a new interface that loads faster and is easier to use. The design is simpler and more intuitive, and runs on all modern browsers. The tree also has a search facility to quickly find definitions. Click For Full Size Technical […]
Version Argent Reports 7.0A-1704-C and above Date Tuesday, 9 May 2017 Summary Alert Tables allow customers to create a comprehensive report of Alerts from the A1A screen, with powerful filters to weed out unnecessary data. If a Relator had multiple Email or SMS Alerts, the Alert would be unnecessarily duplicated the same number of times […]
Version Argent Reports 7.0A-1704-C and above Date Thursday, 20 April 2017 Summary The Argent Reports Forecast facility allows customers to see the Automators running Today, and the status of each Automator By clicking on different days in the calendar, customers can also forecast which Automators would have been sent in past or future dates. This […]
Version Argent Reports 7.0A-1704-C and above Date Thursday, 20 April 2017 Summary Argent Reports makes it extremely easy to generate all reports related to any of the major compliance acts via the Compliance Report Wizard The Compliance Report Wizard accesses data gathered by Argent for Compliance. The feature can be accessed by right-clicking on the […]
Version Argent Reports 1707-B and higher Date Friday, 21 July 2017 Summary GDPR affects any company or government agency that has one or more EU residents in their database. On Friday, 25 May 2018, the massive European General Data Protection Regulation takes effect worldwide For more information on GDPR, visit http://GDPR.Argent.com GDPR Compliance reports have […]
Version Argent Reports 1704-C and below Date Friday, 21 July 2017 Summary The Performance Top X Reports in Argent Reports allow customers to choose ‘*’ (all) as the instance selection, which allows useful reports such as “Find Me The Top 10 Drives With The Lowest Disk Space”. Click For Full Size This issue causes the […]
Version Argent Reports 1704-C and below Date Friday, 21 July 2017 Summary The Performance Top X Reports in Argent Reports allow customers to specify the sort order as Ascending or Descending. Click For Full Size This issue causes the sort order options to not save properly, defaulting to ‘Descending’. This issue only affects newly created […]
Version Argent Reports 7.0A-1710-E or above Date Monday, 23 October 2017 Summary Argent provides a free service for all customers where Argent will send heartbeat emails to a central email address Argent is pleased to announce that this service is now available in Argent Reports 1710-E and above This service not only ensures Argent Reports […]
Version Argent Reports 7.0A-1710-E or above Date Monday, 23 October 2017 Summary DeviceMagic Netflow Reports are now available in Argent Reports This new report class covers the following main types of Netflow Reports Top N Services Top N Machines (Network Users) Top N Sources Top N Destinations Technical Background In order to collect data for […]
Version Argent Reports 7.0A-1804-A or above Date Monday, 9 April 2018 Summary Argent Reports now allows customers to save Reports as CSV (Comma-Separated Values) files The new feature is controlled at the Automator level, where customers can now choose CSV as the File Format Click For Full Size Customers can also preview the report as […]
Version Argent Reports, 1804-A or below Date Tuesday, 26 June 2018 Summary In Argent Reports, SQL Query Tables Reports may report a Microsoft Error when using SQL Authentication instead of Trusted Connection Microsoft SQL Server Trusted Connection was used and will return the message “Login failed. The login is from an untrusted domain and cannot […]
Version Argent Reports 7.0A-1804-A and below Date Thursday, 9 August 2018 Summary Column ‘Excluded Nodes’ appears incomplete on generating a Cross Reference Report in Argent Reports Click For Full Size Click For Full Size This issue has been addressed Technical Background On generating a Cross Reference Report with ‘Relator: Node Exclusions’ as one of the […]
Version Argent Reports 7.0A-1901-A and below Date Friday, 24 April 2020 Summary Addressed the issue with “SQL Query Tables” report definition failing to save when no data is returned by the query Technical Background Argent Reports prior to version 7.0A-2004-A had an issue where the report definition for “SQL Query Tables” is not saved if […]
Version Argent Reports 7.0A-2004-A and above Date Friday, 24 April 2020 Summary Argent Reports now fully supports Argent Sentinel Technical Background Customers using Argent Reports prior to version 7.0A-2004-A were unable to generate reports on performance data captured by Argent Sentinel Argent Reports has been enhanced to fully support Argent Sentinel, enabling customers to use […]
Version Argent Reports 7.0A-2012-A and above Date Wednesday, 14 October 2020 Summary Argent Reports has been enhanced with the option of ‘Past N Days’ in Reports definition screen and Automator definition screen; N can hold any value from 1 to 999 Technical Background Argent Reports has following predefined time ranges available in the Time Range […]
Version Argent Reports 7.0A 2004-A and below Date Wednesday, 2 Dec 2020 Summary The reports imported to Argent Reports using ?Report Groups? option, showed corrupted format. Corrupted Format Click For Full Size Healthy Format Click For Full Size Technical Background This was a coding issue and has been addressed in Argent Reports 7.0A 2012-A Resolution […]
Version Argent Reports 7.0A-2104-B and above Date Tuesday, 27 Apr 2021 Summary Argent Reports does not Show the Maintenance Schedule Information even after adding the column ‘Maintenance Schedule’ and selecting the option ‘Show Licensed/Unlicensed Nodes Product Matrix (Matrix will be automatically appended)’ in a Node-Based Report Click For Full Size Click For Full Size Technical […]
Version Argent Reports 2104-B and above Argent Advanced Technology 2104-A and above Date Tuesday, 27 Apr 2021 Summary Argent Reports now support gMSA account. Argent Advanced Technology must be installed with gMSA before installing Argent Reports. Group Managed Service Accounts (gMSA) is Microsoft’s free tool that simplifies service credential management. Configuring a service only requires […]
Version Argent WorldView 7.0A-R3 and above Date Tuesday, 7 May 2019 Summary Added ‘Submit Job to Schedule’ option in Argent WorldView JW14 Screen Technical Background Argent WorldView JW14 Screen has been enhanced with a new option ‘Submit Job to Schedule’ This enhancement helps to submit a Job directly from the Argent WorldView Job Template screen […]
Version Argent WorldView 7.0A-R6 and above Date Saturday, 22 June 2019 Summary Argent WorldView has been enhanced to provide the option to download the Job log of archived Jobs from the ‘JW19A’ screen Technical Background To download the Job log, simply click the new ‘Download’ button Click For Full Size Resolution Upgrade to Argent WorldView […]
Version Argent WorldView 7.0A-R8 and above Date Monday, 12 August 2019 Summary Argent WorldView has been enhanced with two new security features URL Access Time and Auto Logoff Technical Background Argent WorldView has been enhanced with two new security features URL Access Time and Auto Logoff under the Administration section of the application (accessible only […]
Version Argent WorldView 7.0A-R9 and above Date Tuesday, 3 September 2019 Summary Argent WorldView has been enhanced with the option ‘Edit Job Attributes Before Execution’ to edit the attributes of a Job in JW4 screen before it gets submitted Technical Background The menu option ‘Edit Job Attributes Before Execution’ in JW4 screen has been added […]
Version Argent WorldView 7.0A-R3 and above Date Thursday, 14 November 2019 Summary Argent WorldView implements product security by setting access privileges on Scheduling Engines and Queue Engines for Active Directory users and groups Security for each engine can be defined either explicitly or implicitly If security is not defined for a specific engine, the product’s […]
Version Argent WorldView 7.0A-R14 and below Date Monday, 27 July 2020 Summary In Argent WorldView, Jobs in dependency status could not be executed manually by ignoring the dependency condition because the right-click menu option “Run Job Now – Ignore Any Dependencies” was grayed out for Jobs in dependency status Technical Background This was a coding […]
Version Argent WorldView 7.0A-R12 and below Date Friday, 21 August 2020 Summary Argent WorldView fails to install, and the installation process terminates Argent WorldView starts the install process, and the prerequisite-check window flashes on the screen for a split second The install process then terminates prematurely with no additional information Technical Background The Argent WorldView […]
Version Argent WorldView R17 and above Date Tuesday, 27 Apr 2021 Summary Argent WorldView now support gMSA account. Argent Job Scheduler must be installed with gMSA before installing Argent WorldView Group Managed Service Accounts (gMSA) is Microsoft’s free tool that simplifies service credential management. Configuring a service only requires entering the user name, while the […]
Version All Date 9 Jan 2002 Summary A client may state the server running Argent is running poorly or that the disks are thrashing on the server. Technical Background Often this is caused by SQL Server is running on the same machine and set to dynamically allocate memory. View the SQL Server process under Task […]
Version All Date 17 Dec 2001 Summary A client may see an error when running a RTP with the Argent Defender indicating an Invalid Site Certificate. This will always cause a TEST to fail. Technical Background A Site Certificate is simply a method of authentication employed by a web site. Resolution Have the client log […]
Version All Date 28 Jan 2002 Summary No network segment counters are visible on one or more servers. Technical Background Open Perfmon and attempt to identify Network Segment Counters from there. Look for the counters on the same server used by the Argent Guardian. The counters will be unavailable. Resolution Microsoft also indicates network security […]
Version All (SQL) Date 5 Feb 2002 Summary Jobs will not archive properly due to job log exceeding 64K size limit imposed by SQL for ‘max text repl siz’. Technical Background This is a SQL Server limitation, not an Argent limitation and it ONLY applies to clients who are using SQL for archiving. Resolution Have […]
Version 3.2A-0201-T12 and later Date 8 Apr 2002 Summary When saving the Argent Defender’s performance data into the Argent Predictor the data is stored in the TAGSLAV and TAGACDF database tables. Technical Background The Argent Defender can utilize the Argent Predictor’s reporting functionality to generate advanced reports for the Argent Defender. This is achieved by […]
Version 4.1A-0201 and earlier Date 16 Apr 2002 Summary A client may receive the following error when trying to manually start the Argent Queue Engine on a Sun Solaris machine using the command qsystem -x Technical Background The default libpthread.so.1 file on a Solaris 2.6 installation is version SUNW_1.1. This version of the POSIX library […]
Version All Date 24 Jun 2002 Summary Issues sometimes occur when SQL Server Windows Authentication is used by Argent and an authentication or network bottleneck is encountered. Argent continues to function, but collected data is not stored in the SQL Server database. The issue can be resolved by changing the authentication type of the connection […]
Version All Date 8 Jul 2002 Summary The Argent Data Consolidator comes with a range of reports. More reports can be easily created. Technical Background To create a new report in the Argent Data Consolidator, first select the Reports icon. Next right-click on the Reports pane and select “Install Report” from the context menu. There […]
Version All Date 8 July 2002 Summary A graph generated by the Argent Predictor unexpectedly displays a value as zero that is not a zero value. In the example below, the temperature and humidity of a server room appear to be zero at the end of the graph. Technical Background This can be reproduced by […]
Version All Date 9 Aug 2002 Summary By default any member of the “Domain Administrators” or “Local Administrators” are considered as an Administrator on the Argent Job Scheduler. The registry key ADMIN_GROUP can be used for tuning. Technical Background This Scheduler Administrator permission will override any permission set within the Argent Job Scheduler or the […]
Version All Date 19 Aug 2002 Summary This KBI article explains how to configure auditing for Windows 2000 logon events. Technical Background The easiest way to configure auditing on a Windows 2000 Domain Controller running Active Directory is to select “Domain Controller Security Policy” under the Administrative Tools. Once inside this MMC, expand Security Settings […]
Version 4.0A-0208 and prior releases Date 25 Sep 2002 Summary Sporadic entries are displayed within the Queue Engine SVC_LOG with the following message: System Time Clock Has Been Adjusted. The field LastAccessTime of Job process table for Jxxxxxx is ignored. Technical Background This issue can be caused by two conditions. The system is under stress […]
Version 4.1A-0210-T2 and above Date 18 Nov 2002 Summary To enable early detection and prevention of a corrupted CodeBase database the Argent Job Scheduler will automatically email mail to:ARB@Argent.com if it encounters lengthy DB checking. Technical Background In previous versions the automatic email relayed through the configured SMTP server. This has now been modified so […]
Version All Date 1 Apr 2003 Summary Backup Engine is not triggering alerts after it takes over the monitoring from the Primary Engine. Technical Background It takes 20 minutes for the Primary Engine to propagate its database information to the Backup Engine. It is not uncommon for a Customer to immediately test the Backup Engine’s […]
Version All Date 10 Apr 2003 Summary This KBI article describes how to use all the processors on an SMP machine. Technical Background N/A Resolution By default, Argent services only use the first processor, processor 0. This is intentional but can be adjusted by a simple registry change. The registry key is HKEY_LOCAL_MACHINE_CPU_AFFINITY and by […]
Version All Date 24 Jun 2003 Summary Excessive number of NETSTAT connections between the Argent Job Scheduler – Scheduling Engine and the Argent Queue Engine servers even though there are no jobs running. Technical Background This is an issue with Windows NT and Windows 2000 failing to release connections from within the TCP stack. The […]
Version 7.0-0307 and later Date 30 Sep 2003 Summary Argent’s products have a granular and configurable security model. This is controlled from the Security Manager available within each of the associated products. There are three parts to the configuration dialog – the System Administrator Definition, the General Operation Settings and the Node Security Settings. Technical […]
Version All Date 14 Oct 2003 Summary When integrating Argent with Remedy, an error occurs when clicking on the ‘Edit Remedy VB Script’ button stating The Remedy VB scripts editor can only be run on Remedy server or clients. Technical Background This error is caused by the PATH on the system not containing the location […]
Version All Date 3 Nov 2003 Summary Unable to gather performance monitor statistics since upgrade to Lotus Notes 6.0. This is a feature that is BY DESIGN by IBM. Technical Background For security reasons, IBM disabled performance counters by default in version 6.0. Resolution Check the registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\notestat\Performance\DisablePerformanceCounters This value should be set to […]
Version All Date 26 Jan 2004 Summary Argent service log shows Transaction (Process ID XXXX) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Technical Background This is generally due to a lack of resources on their SQL Server and corresponds with entries in the SQL Server log […]
Version All Date 24 Feb 2004 Summary This KBI article outlines how to properly configure account mapping for the Argent Job Scheduler and the Unix Queue Engines. Technical Background For informational purposes only. Resolution When a user defines a Job Template in the Argent Job Scheduler or submits a job in Argent Queue Engine, they […]
Version XT 7.0A-0401 and later Date 26 Mar 2004 Summary A Customer using Argent version 7.0A-0401 or later may find reports emailed as an attachment are garbled when received in their email client. Technical Background By default, Argent version 7.0A-0401 or later is configured to UUENCODE email attachments. Depending on the email client used to […]
Version XT 7.0A-0312 and later Date 30 Mar 2004 Summary A Customer wants to control the sending of emails about corrected issues to only those people who received the initial alerts about the issue. Technical Background By default, Argent is configured to send condition-corrected alerts to all recipients listed in the “If Rule is No […]
Version 4.2A-0307 and later with SQL Server backend Date 11 May 2004 Summary The process of switching the Argent Job Scheduler back to the Primary Engine after a failover is a manual one when using a separate SQL Server database for the Backup Engine. The reason for this deliberate design is to ensure Customers do […]
Version XT 7.0A and later Date 21 May 2004 Summary When Argent is installed using SQL Server as the backend, the transaction log files can grow large. Technical Background When Argent is installed using SQL Server backend, at least 500 MB should be pre-allocated for transaction log. SQL Server automatically grows the space used by […]
Version XT 7.0A and later Date 21 May 2004 Summary Many of Argent Rules use OR keywords. Technical Background In all these cases, the OR button is provided on the right-top corner to allow entering the keyword OR. The logic of the condition is: AND logic is assumed between items not separated by keyword OR. […]
Version All Date 21 May 2004 Summary If Microsoft Outlook is installed, but is not the default mail client, the user may receive “Cannot log into MAPI with provided profile name and password” messages. Technical Background When Outlook is installed and opened for the first time, the user is prompted to make Outlook the default […]
Version 4.0A-0406 Date 27 Jul 2004 Summary When the Argent Defender and the Argent suite are installed on separate servers, available Alerts from the Argent Console cannot be seen from within the What To Do (Alerts) tab of a Test. Instead an error message is displayed: “Failed to get alert information from the Argent Console […]
Version All Date 16 Aug 2004 Summary When monitoring multiple machines with remote monitoring over slow links, the network bandwidth used by the monitoring engine can be significant. Technical Background Argent has the unique feature of agent-optional monitoring. You can choose to use or not use agents for your monitoring needs. Remote Monitoring without agents […]
Version All Date 19 Jul 2002 Summary This KBI article explains how to configure the Unix Rules to retrieve performance data to be used for reporting in the Argent Predictor. Technical Background The Unix Rules can be used to monitor the status of a threshold, or to collect data to be used in the Argent […]
Version All Date 7 May 2003 Summary UNIX Agents differ from Regional Agents in terms of Monitoring functionality Technical Background UNIX Agents provide only the execution method for Relators, no scheduling or cache. Unlike Regional Agents which provide scheduling, execution and cache in the event that the Primary Engine is offline. UNIX Agents execute Scripts […]
Version 6.2A-0305 Date 13 Jun 2003 Summary Argent provides two UNIX Agents, “UNIX Shell Script Agent” and “Secure UNIX Agent” for clients who may, or may not want to run Agents under the ROOT user account. Technical Background “UNIX Shell Script Agent” equates to TAGAGENT Provides security via TCP/IP PORT selection (3061) Provides security via […]
Version All Date 30 Jun 2003 Summary When comparing the results from a UNIX script executed by Argent and the results of the same script executed at the shell prompt of a remote machine the output may be different. Technical Background These differences can be caused by incorrectly configuring the UNIX machine in the Argent […]
Version All Date 3 Jun 2004 Summary When creating license keys for the Argent Job Scheduler, the UNIX Host ID is required. Technical Background The table below contains the instructions for obtaining the Host ID from each supported UNIX Operating System. Resolution Platform Result Instructions ID Outcome AIX (RS/6000, PPC) 32-bit hostid hostid (returns 0xa0101e3) […]
Version ALL Date 24 Aug 2004 Summary Outlook 2000, XP and 2003 can do the ‘optimal’ encoding to the outgoing message. This modifies the message and could break the automatic event answering by email. Technical Background Outlook 2000, XP and 2003 can do the ‘optimal’ encoding to the outgoing message. Argent uses the keywords “(ANSW:UID=nnnn)”, […]
Version 7.0A-0407 Date 25 Aug 2004 Summary False/positive alerts are being submitted due to the following Rules breaking : System Down and SLA Rules, System File Rules, Program Rules and any Rule set to break if Data is Unavailable or Nonexistent. When viewing the Scheduler_Engine_Log files the Relators executed fine for a period of time, […]
Version All Date 8 Sep 2004 Summary Do System File Rules actually open the file it checks, potentially causing a locking issue? Technical Background The Argent System File Rules simply check the directory table to determine if a file exists and its last-modified date. Since this information is stored in the directory table, Argent does […]
Version All Date 20 Sep 2004 Summary Running Argent with SQL Server might cause the SQL Server to consume a large amount of CPU time. Technical Background When running Argent with SQL Server on a limited resource server, the SQL Server process may consume over 90% of the processor. This can be caused by SQL […]
Version 3.2A-0107 and later Date 22 Sep 2004 Summary Typical symptoms include the Queue Engine repeatedly recycling itself, or a queue refusing to start. The Queue Engine recycling itself can be easily identified from the following log entry: Failed to see the checkpoint event of The Argent Job Scheduler Queue Engine. Restart the service Technical […]
Version All Date 7 Oct 2004 Summary When a Customer tries to plot graphs using different credentials, a “Failed to connect” message will pop up. Technical Background When the Customer configures the advanced options for a Windows 200X device, Customer supplies credentials for the device, and they work successfully when run in a Relator. However, […]
Version 7.0A-0407 Date 27 Sep 2004 Summary Trace Logs are too large within the Argent Extended Technology. Technical Background Trace Log Sizes are controlled by the registry value TRACE_LOG_SIZE_LIMIT in each respective product. If this value is not present, then the Trace Log essentially has no limit to how large it can become. Resolution To […]
Version All Date 18 Oct 2004 Summary A Customer report they are receiving more alerts for the same broken Rule than they would like. Technical Background There is a checkbox option in all of the Rules for “Post Event Even If Same Event Is Still Outstanding.” If this option is selected, then no additional alerts […]
Version All Date 18 Oct 2004 Summary False alerts from Ping Rules against machines known to be alive. Technical Background There is a checkbox option in all of the Rules for “Post Event Only After Rule is Broken x Times”. Selecting this is used to prevent a false alarm from being triggered for a Rule […]
Version All Date 18 Oct 2004 Summary No performance statistics are being saved, even though the option “Save Performance Data To The Argent Predictor” is selected in the Performance Rule. Technical Background This is mostly likely because the monitored devices have not been added to the Argent Predictor license. Resolution The Customer may have added […]
Version Any Date 18 Oct 2004 Summary The Argent Predictor database table for the Argent Console is growing very large. Technical Background The Argent Console service collects a lot of performance data for Alerts per Hour, Requests per Hour, etc. Resolution The Customer should adjust the setting “Day Limit for Keeping Argent Predictor Data” to […]
Version Any Date 18 Oct 2004 Summary A Customer wants to execute a script from a remote monitored server as an action in response to a broken Rule. This can be done by executing a System Command Alert from a remote machine. Technical Background Executing a System Command Alert can be accomplished by installing and […]
Version All Date 5 Nov 2004 Summary N/A Technical Background N/A Resolution Take following steps to debug the non-starting issue. Does ‘qsystem -x’ complains about ‘Could not locate qemom path’ or similar. If so, ensure ‘/opt/AGRTqe’ and ‘/opt/AGRTqe/bin’ are included in PATH. Edit profile, then logoff and logon, try again. Check /opt/AGRTqe/log/svc_log and /opt/AGRTqe/log/err_log to […]
Version Unix Argent Queue Engine Date 4 Nov 2004 Summary N/A Technical Background This is normal. Unix Argent Queue Engine uses ‘setuid’ to set the effective user id before launching the job process. This API does not reset the environment variables. User need to configure by themselves using setenv or export in script to set […]
Version All Date 29 Oct 2004 Summary N/A Technical Background If a performance rule is set up to capture Argent Predictor data for performance object ‘Terminal Service Session’, the session ID will be part of instance name. Because the session ID is only for that particular session, for a busy terminal server, that will inserts […]
Version XT 7.0A-0407 Date 3 Nov 2004 Summary When the Argent services stop and restart, some servers randomly cannot close the TCP port cleanly. As result, the restarted Argent engine cannot receive any packets from scheduling engine. Technical Background In the history screen of the product, many ‘retry’ tasks are visible. Inspect the service log […]
Version All Date 5 Nov 2004 Summary The transaction log can grow very quickly. When truncating the transaction log using the Argent maintenance SQL script, the script fails to execute. Transaction log space is still required even though the transaction log is being truncated. Technical Background N/A Resolution The best approach is to add a […]
Version 7.0A-0407 Date 2 Nov 2004 Summary A Customer may call in stating that he is consolidating data from security logs on his Windows servers, but is unable to build reports on some of the event IDs. For example, the Customer may state that he is trying to build a report for Audit Successes on […]
Version 7.0A Date 11 Nov 2004 Summary When using a CodeBase backend for the Argent, an error message indicating the 100 MB limit has been exceeded will pop-up, even though little or no historical data is being collected. Technical Background When a CodeBase backend is used, each product has a 100 MB limit. All production […]
Version All Date 11 Nov 2004 Summary Occasionally a Customer will call in to report that he cannot launch the Argent Job Scheduler GUI on any of his clients or on the server. The Customer will see only an hourglass symbol when he tries to launch the GUI. Checking TASK MANAGER may show multiple instances […]
Version All Date 11 Nov 2004 Summary Occasionally a user may get an error “SMTP ERROR 503 : BAD SEQUENCE OF COMMANDS” or “SMTP ERROR 503 : COMMAND REJECTED”. Technical Background The cause of this message is almost always due to the SENDER EMAIL ADDRESS not being resolvable. Open relays and other SMTP servers will […]
Version All Date 14 Dec 2004 Summary Customer is unable to run Unix rules when connecting via SSH. Technical Background When using PLINK to connect to a Unix server via SSH, PLINK compares a stored “fingerprint” for the server to the fingerprint received from the server upon connecting. This security measure is standard behavior for […]
Version All Date 7 Jan 2005 Summary When running Performance Rules, sometimes we may see event 1016 on W200x/XP machines. The event is about performance DLL not aligned on an 8-byte boundary. Technical Background This issue is caused by the performance DLL of third-party product. Typical examples include Exchange, AppleTalk, etc. The event log entry […]
Version 8.0A-0410 Date 23 Dec 2004 Summary The Windows SNMP service must be installed on a Transfer Engine that is using an SNMP Trap Rule Technical Background The Transfer Engine listens for SNMP trap messages if and only if the Transfer Engine is used in one or more production Relators with SNMP Trap rule. If […]
Version All Date 21 Feb 2005 Summary Test connectivity to remote engines using TELNET from the primary Scheduling Engine. Technical Background For port used, click here Test connectivity using TELNET: USAGE: telnet [host [port]] host Specifies the hostname or IP address of the remote computer to connect to. port Specifies the port number […]
Version All Argent products 7.0A-0410 and later Date 2 Jun 2005 Summary A Customer is experiencing engine lockups due to the Microsoft port bug. Technical Background When the monitoring/transfer engine recycles, the following information may be found in the engine log: Tue May 31 07:46:29.156 NETMON Administrator A process on the machine is already bound […]
Version All Date 31 May 2005 Summary A TELNET Handshake can be used to verify the functionality of FTP, POP3, SMTP, and WWW subsystems for SLA purposes. Technical Background TCP Connections are generally giving a higher priority level within routers than ICMP packets. For this reason, a Customer may choose to use TELNET handshake (TCP […]
Version Argent Monitor For Oracle, version 7.0A-0403 and later Date 3 Jun 2005 Summary A Customer wants to monitor multiple Oracle instances on a single server. Technical Background Each Oracle instance is completely independent. Each instance has its own user accounts, and a separate SID, or service name. Even if the same user accounts existed […]
Version All Date 7 Jun 2005 Summary When a user attempting to use SSH and SCP to communicate with a Unix server clicks the “Test UNIX Connection” button in License Manager, the following message is returned: ‘PLINK’ is not recognized as an internal or external command, operable program or batch file. Technical Background PLINK and […]
Version Argent 8.0A_0504 Date 7 JUN 2005 Summary When debugging issues of UNIX Rule Scripts, ensure you manually run the UNIX command referenced in the script on the target server. Technical Background To ensure functionality of UNIX subsystems such as AWK, manually test the UNIX command referenced in the UNIX Rule Script. For Example, when […]
Version Argent Job Scheduler All Versions Date 21 September 2005 Summary All jobs sent to a specific Argent Queue Engine are abending. Look at the Argent Queue Engine SVC_LOG shows an error repeated over similar to the following: Failed To Retrieve System Information of Queue Engine Server Technical Background This is caused by the Argent […]
Version Argent Console 8-0A-0701 Date 14 Mar 2007 Summary You want to interface third-party products to the Argent Console Argent provides this functionality in a variety of ways including: Email alerts System Command alerts System helpdesk alerts SNMP Alerts This KBI Article is specifically for SNMP alerts. Technical Background The Argent Console supports SNMP set […]
Version Argent Job Scheduler 5.0A-0610 Date 14 Mar 2007 Summary The default path for The Argent Job Scheduler licence key is \\ServerName\C$\Argent\SchedulingEngine\_Key At a remote workstation when attempting to install the client GUI Administrator privileges to the c$ share is required. Without this privilege the client installation will fail. Technical Background This issue only occurs […]
Version Argent (all products) Date 16 Mar 2007 Summary Argent installation with SQL Server backend. Some Argent services do not start. (In this instance, there was a power outage on the SQL Server machine). ODBC connection to SQL Server database gives following error (generic format): Could not find the index entry for RID ‘%.*hs’ in […]
Version Argent Extended Technologies All Date 16 Mar 2007 Summary Customer reports after de-installation of a Daughter Supervising Engine for Argent products, the Argent Guardian main screen (screen id: G2A) still shows a reference to the Daughter Engine in the “Known Regional <product> Engines” list. Technical Background This situation appears to be caused by the […]
Version Argent All Versions Date 26 Mar 2007 Summary When experiencing issues obtaining performance counters from a target server within the Argent XT products, typically the same issue is seen within Windows Performance Monitor (PERFMON) where the error ‘Unable To Connect To Machine’ will be displayed in a pop up window. Technical Background The ‘Unable […]