Version All Versions Date Tuesday, 13 December 2016 Summary Argsoft_{Product}_Backup is a command line interface to backup all data associated with Argent products It is most commonly used while Argent server migration This article explains the usage and features of Argsoft backup command line interface Technical Background The name format of the Backup CLI is […]
Version Argent Advanced Technology – All Versions Date Friday, 30 December 2016 Summary Argsoft_{Product}_Mother_Export is a command line interface to export the Master Control Information to a file for the Daughter Engines to pick up the latest Control Information The Master Control Information contains the configured details of the Main Engine such as Relator Definitions, […]
Version Argent Advanced Technology – All versions Date Friday, 13 January 2017 Summary This KBI shows customers, how to deploy Argent Advanced Technology Trusted Agents on Windows Server Core 2016 Technical Background For Windows Server Core deployments, Trusted Agents must be “pushed” out from the Argent Advanced Technology Main Engine Pre-requisites For “Push” Install Of […]
Version Argent Queue Engine 10.0A-1306-A Date Friday, 13 January 2017 Summary Customer may report that the Argent Queue Engine is no longer accessible to the Argent Job Scheduler due to the following error message in the Argent Queue Engine service log: *** CATASTROPHIC INTERNAL ERROR *** Corrupted job slot table Called from line: 4,539 in […]
Version Argent Advanced Technology – All Versions Date Friday, 6 January 2017 Summary Argent’s CMDB-X is an extensible database of servers and devices in a network environment of an enterprise organization. CMDB-X provides complete network discovery of all servers and TCP/IP devices in the network using Active Directory, Network Browser, ICMP Ping, Windows Cluster and […]
Version Argent Advanced Technology – All Versions Date Friday, 6 January 2017 Summary Argent’s CMDB-X is an extensible database of servers and devices in a network environment of an enterprise organization. CMDB-X provides complete network discovery of all servers and TCP/IP devices in the network using Active Directory, Network Browser, ICMP Ping, Windows Cluster and […]
Version Argent Advanced Technology – All versions Date Monday, 30 January 2017 Summary Microsoft releases Operating Systems optimized for point-of-sales (POS) solutions, namely; Windows Embedded POSReady 2009 (Optimized version of Windows XP) Windows Embedded POSReady 7 (Optimized version of Windows 7) Technical Background Monitoring Windows Embedded POSReady Operating Systems is no different to monitoring a […]
Version Argent for SQL Server – All versions Date Thursday, 16 February 2017 Summary While this Argent KBI is focused towards SQL Express, the following can be equally applied well to SQL Server SQL Express is free entry level database The maximum size of the database is 10 GB Ensuring the database size below maximum […]
Version Argent Advanced Technology – All Versions with SQL Express Database as Backend Date Monday, 13 March 2017 Summary Argent AT requires a database backend for normal operations While this Argent KBI is focused towards SQL Express, the following can be equally applied well to SQL Server SQL Express is free entry level database The […]
Version Argent for Compliance – All Versions Date Monday, 3 April 2017 Summary By default, Argent for Compliance saves a copy of the raw audit log to the file system. This may not be the ideal option for customers wanting to conserve disk space. Technical Background A copy of the raw audit log will be […]
Version Argent Advanced Technology 5.1A-1610-A or above Date Friday, 21 April 2017 Summary To install Argent AT 5.1A-1610-A or above the prerequisite ‘Visual C++ 2015 Runtime Redistributable’ is required. This C++ Runtime package requires a Windows Update KB2999226 for it to install; otherwise an install error is thrown. It has been found that Windows Server […]
Version Argent Advanced Technology 3.1A-1601-T14 to T20 Date Thursday, 1 December 2016 Summary When customer applies license using Global License Manager, he may encounter error message ‘Product Is Not Licensed’. Click For Full Size The issue happens when domain of user’s current logon account is different from the machine’s domain. This usually happens when trust […]
Version Argent AT – Any Version Date Wednesday, 17 May 2017 Summary Argent’s latest product ‘Argent for Storage’ allows customers to easily monitor EMC VNX To do this, Argent for Storage utilizes NAVISECCLI or Navisphere CLI to collect data Without proper installation, Argent cannot locate NAVISECCLI and fails to connect to EMC VNX This article […]
Version Argent Advanced Technology 1701-A and later Date Wednesday, 17 May 2017 Summary Argent for SQL Server has been enhanced to monitor Microsoft SQL Server 2016 Technical Background Argent for SQL Server now monitors the following Microsoft SQL Server versions: SQL Server 2005 SQL Server 2008 and R2 SQL Server 2012 SQL Server 2014 SQL […]
Version Argent Advanced Technology all versions Date Wednesday, 31 May 2017 Summary A good practice to connect securely to a Linux node is to use SSH Here is how Argent Guardian Ultra should be configured to establish password less SSH connectivity to Linux servers Technical Background PuTTY is commonly used by system administrators across the […]
Version Argent Advanced Technology All Version Date Monday, 31 July 2017 Summary One more or multiple columns are missing from the Scheduled Monitoring Tasks on Argent Console GUI, like below. Click For Full Size Technical Background We expect 6 columns in normal appearance of Scheduled Monitoring Tasks Click For Full Size If user accidently resized […]
Version ALL Argent Products – Any Version Date Thursday, 3 August 2017 Summary Like every application, Argent requires room to “grow” on the server Argent is installed on If space becomes too limited, Argent will shut down causing the customer to miss important alerts concerning their environment or for jobs to fail to start Technical […]
Version Argent for SNMP – All Versions Date Thursday, 7 September 2017 Summary When creating SNMP Rules within Argent for SNMP an OID may get a SNMP variable type COUNTER, but some OID get COUNTER64 (64bit version of the COUNTER 32bit) and cause a return error, “SNMP Get Request failed on OID ‘1.3.6.1.2.1.31.1.1.1.10.1’. Error: noSuchName […]
Version Argent Advanced Technology – All Versions Date Thursday, 7 September 2017 Summary This KBI provides a download link to an Argent Reports Custom Report for listing SNMPv1 devices in Argent for SNMP Argent has found that a ‘noSuchName’ error exists when querying 64-bit counters against SNMPv1 devices The required products are: Argent Advanced Technology […]
Version Argent Advanced Technology – All versions Date Tuesday, 12 September 2017 Summary Windows Performance Rule can monitor free space information for logical disks (volumes) Normally volumes are represented as drive letters, such as C: D: E: etc However, volumes can also be mounted using NTFS folder Click For Full Size When wildcard ‘*’ is […]
Version Argent Advanced Technology 5.1A-1610-A or above Date Thursday, 14 September 2017 Summary To support both 32 bit and 64 bit Oracle database server environments, Argent for Oracle requires 32 bit Oracle 12C client and 32 bit Visual C++ Redistributable For Visual Studio 2013 needs to be installed in the Argent Server before upgrading Argent […]
Version Argent for VMware – All Versions Date Monday, 25 September 2017 Summary This article describes the work flow of updating VMware vCenter Server credentials in Argent for VMware Technical Background For single vCenter server environments, customers only need to update vCenter Server credentials in the Argent for VMware Supervising Engine Click For Full Size […]
Version Argent Advanced Technology – All Versions Date Wednesday, 11 October 2017 Summary The Argent Server application directory <drive>:\Argent is using a lot of disk space, especially directory <drive>:\Argent\ArgentForCompliance\LOG_ARCHIVE Technical Background Argent for Compliance features a secondary Windows Security Log archive facility, data can be stored in either SQL or File, the “File Only” facility […]
Version Argent Job Scheduler – All Versions Date Friday, 10 November 2017 Summary When attempting to run a command that depends on an environment variable on a Windows Server, Jobs will fail to start and encounter a ‘Job file access denied’ error if the full explicit path to the command file is not defined in […]
Version Argent Advanced Technology – All Versions Date Friday, 17 November 2017 Summary PowerShell Rules do not save Service Level Agreement (SLA) information into the Argent Predictor Database Technical Background Customers may have a PowerShell Rule that is set to check for a specific condition and when the condition is breached would like and Alert […]
Version Argent for SNMP – All Versions Date Tuesday, 5 December 2017 Summary This article explains how to create SNMP Correction Alert with Multiple SNMP Commands Technical Background How To Create SNMP Correction Alert With Multiple SNMP Commands Go to Argent for SNMP and create new SNMP Correction Alert definition as per following screenshot Click […]
Version Argent Advanced Technology All Versions Date Friday, 7 December 2017 Summary There are some configuration changes to be done after updating the existing Java SE to Java SE 8 update 152 in Argent server that monitors Oracle Standby/ASM servers using Argent for Oracle NOTE: The below procedure is tested fine with Java SE 8 […]
Version Argent Advanced Technology – All versions Date Friday, 8 December 2017 Summary For customers who have only purchased Argent for Compliance, customers may soon realize a need for useful baseline performance reporting A common scenario is when the customer identifies the need to monitor the disk space and database growth rate of their compliance […]
Version Argent Advanced Technology – All Versions Date Monday, 11 December 2017 Summary The Argent Advanced Technology Corrective Alert, SNMP Alert, sends SNMP Traps to any destination device or server This SNMP Trap can only be sent to UDP port 162, the SNMP Trap default port Technical Background Currently the SNMP Alert has no provision […]
Version Argent Advanced Technology – All Versions Date Tuesday, 12 December 2017 Summary In certain situations it is required to exclude a Logical Disk from disk space monitoring on a particular Windows server, while not excluding that drive from other server Nodes monitored This is possible using the field Drives Not To Monitor in the […]
Version Argent WorldView – All Versions Date Friday, 15 December 2017 Summary This article describes the prerequisites needed to install Argent WorldView Technical Background To install Argent WorldView, the following prerequisites need to be met Internet Information Services(IIS) 6 or above Microsoft .Net Framework version 2.0 or above Database Compatibility Level – Microsoft SQL Server […]
Version Argent Advanced Technology – All Versions Date Tuesday, 19 December 2017 Summary AWS data transfer costs are the costs associated with transferring data either with-in AWS between various AWS services like EC2 and S3 or AWS and the public internet Data transfer costs for transferring data in the same region and within the same […]
Version Argent Job Scheduler – All Versions Date Tuesday, 19 December 2017 Summary Jobs are delayed from getting submitted to the Argent Queue Engine, even when the dependency conditions are met, due to wrong limit setting at the Argent Queue Engine Technical Background Customers may require having only one instance of a Job to be […]
Version Argent Commander 5.0A-1707-A or below Argent Reports 7.0A-1710-E or below Date Wednesday, 20 December 2017 Summary Customers may see ‘Insufficient Privilege’ error messages while logging into Argent Commander or Argent Reports with a user from a Trusted Domain (e.g. a trusted domain that differs from the domain that Argent Commander is installed in) Similarly, […]
Version Argent Job Scheduler- All versions Date Thursday, 11 January 2018 Summary Argent Job Scheduler provides an option to fire warning alerts to specified mail id’s when the license is about to expire Technical Background The Argent Job Scheduler can fire warning alerts about expiration of license; it can be configured as follows Create an […]
Version Argent Advanced Technology – All Versions Date Wednesday, 31 January 2018 Summary Collecting logs for compliance can often lead to a very large database size Unless customer choose to do database roll over, database clean-up is inevitable Argent for Compliance comes with CLI tool to purge compliance data This article discusses how to automate […]
Version Argent for Active Directory – All versions Date Wednesday, 14 February 2018 Summary In Argent for Active Directory, some Rules fail if user credentials are not specified in the License Manager screen A connectivity test run fails with the following line: ***NOT ACCESSIBLE*** Could not connect to server ‘{Server Name}’ because of empty user […]
Version Argent Sentry Ultra – All versions Date Thursday, 15 February 2018 Summary Argent Sentry Ultra can monitor Websites, Internet Email, FTP Servers, IIS Webservers and Apache Webservers It is required to specify what is to be monitored and the type of server or device when adding to CMDB-X and at the time of licensing […]
Version Argent Advanced Technology – All versions Date Tuesday, 20 February 2018 Summary In Argent Advanced Technology, Rules fail to execute if the server on which the Rules to be executed is outside the Argent AT domain To connect to a server outside the domain, specify user credentials in License Manager screen Technical Background When […]
Version Argent Advanced Technology – All Versions Date Thursday, 22 February 2018 Summary During the long work day, you have made several changes to Rules, Relators, Alerts, and Monitoring Groups Saving the changes, you head home for the night, only to discover later none of your changes have replicated to the Daughter Engines and your […]
Version Argent Advanced Technology 3.1A-1501-A and later For earlier versions, please contact Argent Instant Help Date Friday, 23 February 2018 Summary This article applies to customers experienced compliance data lost and are running on Argent architecture with Daughter Engines and/or Trusted Agents Customer may notice missing performance and/or compliance data after Argent architecture expanded beyond […]
Version Argent Job Scheduler – All versions Date Monday, 26 February 2018 Summary Argent Job Scheduler has easy-to-use configuration option for moving the SQL database from one machine to another Technical Background To change the Database Server used by the Argent Job Scheduler, PRINT the following steps: Stop Argent Scheduling Engine service and close all […]
Version Argent Guardian Ultra – All versions Date Tuesday, 13 March 2018 Summary Argent Guardian Ultra can be used to monitor message queue in Windows servers Technical Background Microsoft Message Queuing (MSMQ) facilitates applications that run at different times to communicate across heterogeneous networks and systems that may be offline for brief periods Microsoft provides […]
Version Argent for SQL Server – All versions Date Wednesday, 14 March 2018 Summary Argent Job Scheduler database outage may be left undetected for hours causing critical Jobs not getting submitted In such case, the log file of Scheduling Engine, AJSMAIN_SQL_LOG.TXT, shows the following errors Failed to open ODBC database using connection string Exception captured: […]
Version Argent Advanced Technology – All versions Date Friday, 16 March 2018 Summary SQL Server Express has a limitation of 10 GB storage size If a customer is using a Flow monitoring – such as NetFlow or sFlow — SQL Server Express disk space can often be consumed very quickly and the 10 GB limit […]
Version Argent Advanced Technology – All Versions Date Tuesday, 3 April 2018 Summary Customers may have questions on the source of ICMP traffic generated by their Argent AT server Argent Ping Connectivity Rules generate ICMP Type 0 Echo Reply packets with No Code fields Technical Background N/A Resolution N/A
Version Argent Advanced Technology – All Versions Date Tuesday, 10 April 2018 Summary There are specific configuration changes to be done after updating the existing Java SE to Java SE 8 update 162 in Argent server that monitors Oracle Standby/ASM servers using Argent for Oracle NOTE: The below procedure is tested fine with Java SE […]
Version Argent Advanced Technology – All Versions Date Tuesday, 10 April 2018 Summary It was observed that after removing domain administrator level privileges from the Argent Service Account, multiple audit failures were found in the Security Event Log of the Domain Controller while reading Event logs from Argent for Compliance Technical Background There are multiple […]
Version Argent Advanced Technology – All versions Date Tuesday, 24 April 2018 Summary A customer recently added about 20 wireless access points to Argent Ping Rule was used as SLA check against network devices Customer reported Ping Rule always fails on about 10 wireless access points and are always the same devices Argent is working […]
Version Argent Advanced Technology – All Versions Date Monday, 14 May 2018 Summary In addition to triggering alerts on performance thresholds, Argent Guardian Ultra Performance Rules also provide the ability to save historical performance metric data when selecting the option for ‘Regardless Of Whether Above Rule Is Broken, Save Results To Argent Predictor’ Click For […]
Version Argent Advanced Technology – All Versions Date Thursday, 17 May 2018 Summary Customer noticed missing heartbeat email from one of the multiple Daughter Engines ‘Last Contact Time’ for all Daughter Engine appeared current on Supervising Engine Trace Log of internal heartbeat Relator contained ongoing errors, for example, ~REL_HEARTBEAT_DAUGHTER_ENGINE_NAME.TXT Mon Apr 23 17:00:03.393 DaughterEngine ArgentService […]
Version Argent Reports – 7.0A-1804-A Date Thursday, 17 May 2018 Summary Reports generated in CSV format contain unwanted ” ” characters around each field when viewed in Notepad Example of CSV format report when viewed in Excel: Example of the same CSV format report when viewed in Notepad: Technical Background N/A Resolution Argent development is […]
Version Argent Global Manager – All Versions Date Thursday, 17 May 2018 Summary Assuming Windows authentication is used, to configure a non-admin user to use Argent Global Manager; following minimum database rights should be assigned: Add the Windows account or user group as SQL Server Login (Windows account TRIVSOFT\UserB is used in the example) Bring […]
Version Argent Reports – All Versions Date Thursday, 17 May 2018 Summary Assuming Windows authentication is used, to configure a non-admin user to use Argent Reports; following minimum database rights should be assigned: Add the Windows account or user group as SQL Server Login (Windows account TRIVSOFT\UserB is used in the example) Bring up Login […]
Version Argent Advanced Technology – All Versions Date Monday, 21 May 2018 Summary A customer may need to monitor SQL instances using a different domain account other than the service account due to security reasons If SQL authentication is enabled on the SQL instance to be monitored, this can easily be achieved by having the […]
Version Argent Advanced Technology – All Versions Date Monday, 28 May 2018 Summary Email Alerts from Argent unexpectedly stop firing After troubleshooting, you realize it is ONLY the Messaging Application Program Interface (MAPI) email alerts which are no longer working Further investigation leads to a prompt on the Argent server stating the company’s security certificate […]
Version Argent Defender Ultra – All Versions Date Monday, 28 May 2018 Summary To monitor web sites, Argent Defender Ultra automates visiting them and interacting with them, so that you don’t have to As such, web sites with hardened security such as “anti-bot” measures may get confused when Argent Defender Ultra plays Recorded Sessions to […]
Version Argent for Exchange 1607-A and above Date Thursday, 31 May 2018 Summary Customer was alerted by Argent for Exchange with the following error Mixed mode assembly is built against version ‘v2.0.50727’ of the runtime and cannot be loaded in the 4.0 runtime without additional configuration information. (PowerShell Runtime Exception) The message can be found […]
Version Argent Guardian Ultra – All Versions Date Tuesday, 5 June 2018 Summary A folder is to be monitored for changes within a week Technical Background Argent Guardian Ultra – System File Rules can monitor folder changes and send out Alerts accordingly Resolution In Argent Guardian Ultra navigate to ‘Control Information’ > ‘Rules’ > ‘System […]
Version Argent Job Scheduler – All versions Date Thursday, 7 June 2018 Summary This article explains how to deinstall Argent Job Scheduler Backup Engine Technical Background Removal of Argent Job Scheduler Backup Engine involves the de-installation of the Argent Job Scheduler from the Backup Engine server and modifying the settings in the Configuration screen of […]
Version Argent Commander – All Versions Date Monday, 11 June 2018 Summary After – somewhat unwisely – having Microsoft fixes automatically applied, a few Argent customers using Active Directory Groups or – very occasionally – using the Individual Users in Security tab of Argent Commander may see a white blank screen when trying to log […]
Version Argent Defender Ultra – All versions Date Wednesday, 13 June 2018 Summary This article describes a specific scenario monitoring XML Feed using Argent Defender Ultra Customer noticed false alert after XML format was recently changed XML contents used to appear as XML Tree but recently appeared as a “styled” webpage Technical Background Reading XML […]
Version Argent Defender Ultra – All versions Date Tuesday, 19 June 2018 Summary Customers may complain about Argent Defender Ultra running duplicate session replays at times Technical Background Schedule to run the Session Replays is defined in the Schedule tab of the Session Replay screen Argent Defender Ultra supports multiple Schedules for a Session Replay […]
Version Argent Advanced Technology – All versions Date Friday, 22 June 2018 Summary Database maintenance is critical to maintaining stable Argent product functionality A failed (or missed) SQL Server backup or scheduled job may cause the SQL Server Argent database Transaction Log to grow and if the Transaction Log is of a limited size there […]
Version Argent Advanced Technology – All versions Date Monday, 9 July 2018 Summary Global System View (System Audits tab) provides the central location to find out what/when/who/where of changes are there in Argent Advanced Technology Technical Background Global System View is the single place where Argent Advanced Technology user can see system health as well […]
Version Argent Advanced Technology – All Versions Date Friday, 20 July 2018 Summary The PowerShell script expects the built in variable ‘$PSPlayer.TargetServer’ to return the hostname where as it actually returns the IP address Technical Background The Node Properties window of the License Manager screen has an option to specify Alternate IP This is primarily […]
Version Argent Advanced Technology – Any Version Date Tuesday, 31 July 2018 Summary After automated updates to servers by Microsoft Windows updates, customers may find that one or more Daughter Engines no longer communicate with the Main Argent Advanced Technology Engine Technical Background Microsoft security updates can wreak havoc with a plethora of secure applications […]
Version Argent Advanced Technology – All Versions Date Friday, 3 August 2018 Summary Argent Advanced Technology has multiple options for allowing third party applications to create events Technical Background Argent Provides API’s and SDK’s to allow interfacing with Argent Advanced Technology Resolution File Drop An XML File is created and “Dropped” into a Folder monitored […]
Version Argent Advanced Technology 1704-A and above Date Tuesday, 21 August 2018 Summary Argent for Exchange has been enhanced to monitor Exchange 2016 A new tree branch named ‘Instant Best Practices For Exchange Server 2016’ has been added in Argent for Exchange 1704-A and above Technical Background To monitor Exchange 2016, a new tree branch […]
Version Argent Global Manager – All versions Date Monday, 10 September 2018 Summary After installing the Argent Global Manager (AGM), opening a web browser to the Argent Global Manager start page shows a white background with ‘error 503’, an IIS error return code or the friendly ‘An error occurred on the server when processing the […]
Version Argent Advanced Technology – All Versions Date Thursday, 13 September 2018 Summary A windows system may fail to allow access to the WMI name space, even when the connecting account is a member of the local administrator group This affects any Rule that relies on WMI When running connectivity test from the License Manager, […]
Version Argent Advanced Technology – All Versions Date Wednesday, 19 September 2018 Summary Enterprise Application View in Argent Advanced Technology has high levels of usability It is not just another dashboard for viewing status of monitored devices but can be used for alerting that involves complex scenarios Consider the situation where a User needs to […]
Version Argent Advanced Technology – All Versions Date Wednesday, 19 September 2018 Summary This document discusses how Argent Advanced Technology calculates the Global Health of Enterprise Application Views Technical Background Enterprise Application Views (EAV) look at Alerts in the AAC_CONSOLE table that matches the specified Rule names for a specified set of Nodes and ultimately […]
Version Argent WorldView – All Versions Date Wednesday, 3 October 2018 Summary Argent WorldView fails to load Job Instances and Archived Jobs from the Argent Scheduling Engine Technical Background Argent Worldview connected to the Scheduling Engine show following odd behaviours: On selecting any date from the Archived Jobs tree (JW19 screen) to view the Archived […]
Version All Versions Date Wednesday, 3 October 2018 Summary This article explains how to disable auto update of Google Chrome Technical Background To disable auto update of Google Chrome, do the following Open the Windows ‘Run’ utility Type ‘services.msc’ and hit enter Scroll down to ‘Google Update Service (gupdate)’ and ‘Google Update Service (gupdatem)’ Click […]
Version Argent Advanced Technology – All versions Date Monday, 8 October 2018 Summary Many .BAD files were found in the SQL Bulk Insert Folder Technical Background After further examining the logs, it was discovered that the Argent Service Account did not have the right permissions The following lines were found in the Argent Service Log: […]
Version Argent Advanced Technology – All Versions Date Tuesday, 13 November 2018 Summary It is safe to continue to use SQL Compact 3.5 with Argent Advanced Technology, in spite of SQL Server Compact 3.5 being End Of Life (EOL) Technical Background As one database option Argent Advanced Technology works with SQL Server Compact 3.5 but […]
Version Argent Advanced Technology 3.1A-1407-A or above Date Friday, 16 November 2018 Summary ONE Cisco switch was not showing in Argent for SNMP ‘Devices And Ports’ screen (N12) Click For Full Size The same switch receives same monitoring and was said to be same brand and model as other switches SNMP connectivity test passed in […]
Version Argent for Exchange – All versions Date Monday, 19 November 2018 Summary On executing Rules in Argent for Exchange customers may find the Rules throwing following error: The Windows PowerShell snap-in ‘Microsoft.Exchange.Management.PowerShell.Admin’ is not installed on this computer. (PowerShell Argument Exception) Technical Background The issue occurs when the Exchange server is not configured properly […]
Version Argent Global Manager – All versions Date Monday, 14 January 2019 Summary Argent Global Manager ‘Consoles’ screen allows multiple Events selection Technical Background Argent Global Manager allows users to select multiple Events by using a combination of Ctrl key and left mouse click together Selected Events can be Answered or Updated using the right […]
Version Argent Advanced Technology 5.1A-1807-A and above Date Wednesday, 6 February 2019 Summary The Argent Total Network Integrity product provides a robust, very powerful, and automatic means to ensure the integrity of all network devices This new product was created with Cisco devices in mind However, with a few minor changes to SSH any device […]
Version Argent Automated VM Maker CLI# 1902-A Date Tuesday, 12 February 2019 Summary Using Argent’s proprietary Rule of 100, Argent often tests on hundreds of VMware guests Creating hundreds or thousands of these guests is a odious and tedious chore As this is often the case for Argent customers as well, Argent has created this […]
Version Argent Advanced Technology 5.1A-1610-A and above Date Thursday, 21 March 2019 Summary How to disable the superseded Argent Predictor Compression Service Technical Background Starting with Argent Advanced Technology 5.1A-1610-A the Microsoft Visual Studio 2015 compiler is used Sadly Microsoft has broken the old Argent Predictor Compression Service To address this Microsoft flaw, Argent Predictor […]
Version Argent Advanced Technology 5.1A-1610-A and above Date Thursday, 21 March 2019 Summary Clean install of Argent AT 5.1A-1610-A and above are affected The superseded Argent Predictor Compression Service may be found on an Argent Server after incomplete version upgrade The superseded Argent Predictor Compression Service can be safely removed if customers are on Argent […]
Version Argent Advanced Technology – All Versions Date Thursday, 21 March 2019 Summary Argent for Compliance Service Log indicates a high CPU and Relators stop running as expected Technical Background The following was found in the Argent for Compliance – Service Log: Paused spawning monitoring engine processes Reason: CPU usage is high Even after setting […]
Version Argent Job Scheduler 1902-A and below Date Friday, 12 April 2019 Summary When an Argent Calendar is renamed in Argent Job Scheduler GUI and if that Calendar is configured in Schedule of a Job, all the Calendar entries (NOT just the renamed entry) in the Schedule get updated with the newly renamed Calendar Technical […]
Version Argent Queue Engine 5.0A-1910 and below for Red Hat Date Wednesday, 1 June 2022 Summary Argent Queue Engine terminates prematurely after upgrading OS to Red Hat Enterprise Linux release 8.6 (Ootpa) Technical Background After upgraded the OS from Red Hat Enterprise Linux 7.9 to Red Hat Enterprise Linux 8.6, Argent Queue Engine randomly fails […]
Version Argent Advanced Technology – All Versions Date Tuesday, 7 May 2019 Summary When monitoring performance data on W2003 machines, if Relator uses option ‘Use Shared Monitoring Engine Process’, Engine might fail to retrieve performance data Relator trace log shows lines as following: SKIPPED query perf data of server ‘XXXX’. Reason: Could not connect to […]
Version Argent XT Agent for iSeries 8.0A-0607 and later Date Thursday, 4 July 2019 Summary Technical and support professionals need to understand the header or preamble area of the service log file generated by the Argent XT Agent for iSeries Technical Background N/A Resolution Each Argent product maintains a service log for support purposes The […]
Version Argent Guardian 8.0A-0604 and later Date Thursday, 4 July 2019 Summary To assist in troubleshooting an issue in the Argent Agent for iSeries, customers may need to obtain the service log from the target iSeries This document describes how to view and manipulate the service log Technical Background N/A Resolution The Argent Agent for […]
Version Argent Advanced Technology – All Versions Date Friday, 5 July 2019 Summary This KBI describes potential issue of missing SMS alert when using SMS ‘Forward’ feature in Argent Console (A3D screen) This article is specific to the following scenario: COM Port communication settings is ‘FORWARD ONLY’, and Argent Alert Executor used for SMS alerting […]
Version Argent Advanced Technology 5.1A-1804-A and above Date Thursday, 8 August 2019 Summary Customer can save disk space by changing the setting described in this article Network Device Configuration Backup automation is delivered by Argent for SNMP Relevant reading: https://help.argent.com/articles/KBI_311638.php This article describes how data retention is controlled for network device configuration backups Technical Background […]
Version Argent Job Scheduler – All versions Date Thursday, 8 August 2019 Summary Customers have reported that Argent Job Scheduler truncates the Job logs fetched from the Argent Queue Engine The issue normally happens when the Job log size exceeds 100 kb Technical Background The size of the Job log fetched from Argent Queue Engine […]
Version Argent Advanced Technology 5.1A-1810-A and above Date Friday, 9 August 2019 Summary This is about Windows Update Service Rule in Argent Guardian Ultra Relevant reading: https://help.argent.com/#KBI_311719.php Some customer may notice, symptom examples: Installed Hotfix may be missing if report filters by date Hotfix installation date may be incorrectly reported, Day & Month swapped Customers […]
Version Argent Advanced Technology – All Versions Date Tuesday, 13 August 2019 Summary Customer found one Relator always fire an Escalation Alert even the Event was shown as ‘Resolved’ in Argent Console Customer’s Relator Alert Escalation Plan settings as below Click For Full Size Customer’s Relator Recheck Settings as below Relator is scheduled to run […]
Version Argent Advanced Technology – All versions Date Thursday, 22 August 2019 Summary Argent AT Engine exports system health statistics once every five minutes User can view the information in Main GUI, or directly read file AT_SVC_PERF_STAT.TXT under LOGS folder Click For Full Size A typical statistics is as follows: Argent Guardian Ultra 5.1A-1907-D4 Copyright […]
Version Argent Advanced Technology 5.1A-1804-A and above Date Monday, 16 September 2019 Summary This is about Automated Device Configuration in Argent for SNMP, relevant reading: https://help.argent.com/#KBI_311638 Customer may find false alerts always fired for certain network devices, even if no configuration change was made Technical Background Argent for SNMP can back up configuration for almost […]
Version Argent for VMware – All Versions Date Wednesday, 25 September 2019 Summary Customers may report an ESX login account is being locked out due to login attempt failures generated from the Argent server Technical Background Credentials for connecting to an ESX Host server are configured in the Node Properties of an ESX Host server […]
Version Argent Advanced Technology – All Versions Date Thursday, 3 October 2019 Summary This article is about how to suppress false alerts regarding an expiring Exchange Server certificate Technical Background Customers using Argent for Compliance to monitor the Application Event Log for Exchange Events may receive false positive Alerts stating that an Exchange Server certificate […]
Version Argent Advanced Technology – All Versions Date Wednesday, 10 October 2019 Summary Argent can integrate with ServiceNow using email to open a ServiceNow ticket for an Argent Event This article describes an issue where there are duplicate ServiceNow tickets created from one Argent Event Technical Background Argent Email can be used for integration between […]