Version Argent Advanced Technology 5.1A-1907-A or above Date Wednesday, 16 October 2019 Summary This article explains how to set up monitoring of multiple Windows Services using a wildcard (asterisk) instead of selecting each Windows Service individually from a dropdown menu Technical Background To set up monitoring of multiple Windows Services using a wildcard, do the […]
Version Argent Advanced Technology – All versions Date Monday, 21 October 2019 Summary Intermittent Alerts were generated after the Monitoring Engine option was set to ‘{Dynamic}’ Relator Tests showed that the Rule was not broken Technical Background Click For Full Size If the Monitoring Engine option is set to ‘{Dynamic}’ in the Relator, two situations […]
Version Argent Queue Engine 5.0A-2006 Red Hat Date Tuesday, 30 June 2020 Summary This article explains how to install Argent Queue Engine in both Standalone and Dependent modes on a Red Hat Linux platform Technical Background Argent Queue Engine for Red Hat Linux can be installed in two different modes: Standalone Dependent Standalone mode is […]
Version Argent Advanced Technology 5.0A-1907-A or below Date Thursday, 14 November 2019 Summary Customers may notice incomplete network device configuration backup in Argent for SNMP Relevant reading: KBI 311638 New Feature: Automated Device Configuration, Backup And Archive Management Facility (see : https://help.argent.com/#KBI_311638) Technical Background When a network device outputs its configuration with page breaks, it […]
Version Argent WorldView – All versions Date Wednesday, 4 December 2019 Summary On using Application Load Balancer in AWS for Argent WorldView installation, login credentials are prompted multiple times while loading or refreshing the web site Technical Background This is not an Argent issue rather a limitation in Amazon AWS Windows Authentication Support In the […]
Version Argent Advanced Technology 5.1A-1907-A and earlier versions Date Thursday, 12 December 2019 Summary Customer experienced VMware monitoring interruption after VMware vCenter Server version was upgraded to 6.7. Customers may notice missing alerts and the following error in Trace Logs: Failed to execute Relator. Reason: VMware vSphere PowerCLI 4.0.1, 5.5.0 or 6.x is not currently […]
Version All Microsoft OS Versions Date Friday, 7 February 2020 Summary This KBI describes the issue of being unable to install Microsoft VC++ 2015 Redistributable, which is a prerequisite for Argent Advanced Technology beginning with version 5.1A-1601-A. Technical Background Microsoft released Visual Studio 2019 on Tue, 2 Apr 2019. The Microsoft VC++ 2019 runtime library […]
Version Argent Advanced Technology 5.1A-1907-A or above Date Tuesday, 25 February 2020 Summary How to setup monitoring of Windows Files using an asterisk instead of selecting each Window File by from a dropdown menu in Argent Guardian Ultra Technical Background To setup monitoring of Windows File using an Asterisk, do the following Click on Control […]
Version Argent WorldView 7.0A-R12 or above Argent Job Scheduler 10.0-2001-A or above Date Friday, 6 March 2020 Summary This note contains documentation for all job statuses in Argent WorldView. Printing this material is often useful. Technical Background ABORTED Job did not end successfully due to the exit code, or it was cancelled by user while […]
Version Argent Advanced Technology 5.1A-2207-A and later Date Tuesday, 31 May 2022 Summary When saving Argent Predictor data in System Down Rule, Performance Object name is ‘Service Level Agreement’, Performance Counter name is ‘System Alive’, and Performance Instance name is server/device name by default. If System Down Rule uses method of TCP port, SSH, WMI […]
Version Argent for Compliance – All Versions Date Thursday, 12 March 2020 Summary The Check Point appliance supports all kinds of VPN tunnels The most common one is IPsec A VPN tunnel may drop without warning, and active monitoring is essential to alert on dropped tunnel(s) Technical Background A VPN tunnel may drop due to […]
Version Windows Server 2012 Argent Advanced Technology 5.1A-1907-A or above Date Monday, 30 March 2020 Summary After Windows Server 2012 terminates prematurely, the Mother Engine is unable to retrieve performance data from the Daughter Engine Technical Background Windows Server 2012 terminates prematurely, causing encryption types to be reconfigured back to default settings Argent Advanced Technology […]
Version Argent Advanced Technology – All Versions Date Monday, 6 April 2020 Summary With many Argent customers moving to Office 365, most federal agencies are mandated to use 2 Factor Authentication (2FA) to access emails, SharePoint, OneDrive, etc Argent cannot work with 2FA for emails Certificate-based authentication is an alternative for third party applications to […]
Version Windows Server – All Versions Argent Reports – All Versions Date Thursday, 16 April 2020 Summary Argent Reports does not send emails due to the inability to create files Technical Background Argent Reports needs to create files in its install folder, i.e., C:\Argent\ArgentReports Resolution Verify that the service account has write access to the […]
Version All Versions Date Thursday, 16 April 2020 Summary Anti-spam software exists to protect you from undesirable emails and viruses They examine every email and see if the message is unsafe or unwanted That is a good thing because it makes your machine safer, but it can also be a bad thing because some emails […]
Version Argent Advanced Technology – All Versions Date Monday, 20 April 2020 Summary This note explains how to monitor connected VPN users for the Cisco ASA firewall using Argent for SNMP Technical Background The following screen is from Cisco Adaptive Security Device Manager (ASDM), showing the number of connected VPN clients The number is a […]
Version All Versions Date Monday, 20 April 2020 Summary All Argent Software products log information in ASCII text files located under individual product folders These files are important to help diagnose unexpected behavior Technical Background N/A Resolution Log files are located in the folder LOGS under the home directory for each product The home directory […]
Version Argent Commander – All Versions Date Tuesday, 21 April 2020 Summary Argent Commander uses a mixture of Active Directory Users and Groups to determine access Due to the use of Active Directory, if a domain controller is added or removed to the environment, no changes are required under Argent Commander’s security section In the […]
Version Argent Advanced Technology – All Versions Date Wednesday, 29 April 2020 Summary This article describes options for archiving Argent for Compliance data Technical Background Database maintenance is inevitable due to storage contention and the need for healthy disk performance Option One – Database Backup Followed With Argent CLI Compliance Data Cleanup Scheduled database backup […]
Version Argent Job Scheduler 1912 and above Date Thursday, 21 May 2020 Summary This article explains how to automatically cancel cyclic jobs if the job is still running when it is time to run another instance of the job Technical Background Sample Jobob HC_1_SAMPLE runs every 30 minutes Sample Job HC_2_SAMPLE runs every 30 minutes […]
Version Argent Advanced Technology – All versions Date Monday, 25 May 2020 Summary If a PowerShell Script Rule requires more than 30 minutes to complete, it is considered a long-running PowerShell Script Rule If the job was executed by a service as part of a production Relator, it will be terminated abnormally The Relator trace […]
Version Argent Advanced Technology 5.1A-1907-A or above Date Thursday, 18 June 2020 Summary This article describes how to backup Argent Sentinel configurations using Argent CLI Technical Background Relevant reading: https://help.argent.com/knowledge-base/kbi-311493-argsoft-product-backup-cli/kbi-311493-argsoft-product-backup-cli/ Argent Sentinel Backup CLI Filename: CYCLOPS_BACKUP.exe Location Drive:\Argent\ArgentSentinel Accepted Parameters Parameters Description Mandatory /ArgentAtlas Backup Argent Atlas (CMDB-X) specific data only No […]
Version Microsoft SQL Server 2016 and above Date Monday, 22 June 2020 Summary Argent products can run on Microsoft SQL Server 2005 and higher Argent recommends SQL 2012 or above Here are some of the features of and differences between Standard and Enterprise versions of Microsoft SQL Server 2016: Item Enterprise Standard Maximum SQL Server […]
Version Argent Advanced Technology – All versions Date Tuesday, 30 June 2020 Summary In Argent Non-Stop Monitor, a Monitoring Group can be associated with one of the following Monitoring Engines or individual Engines: {Dynamic} {Product Main Engine} {Argent Motor} The algorithm that determines where to monitor a machine in Monitoring Engine is designed as follows: […]
Version Argent Advanced Technology – All versions Date Wednesday, 1 July 2020 Summary User prefers using HTML Email Alert to compose auto-answering messages, especially since 5.1A-2001-A HTML format is supported in all email types including SMTP, MAPI and Exchange Web Service Typical usage is to put hyperlink like the following in the message: To ANSWER […]
Version Argent Advanced Technology – All versions Date Thursday, 2 July 2020 Summary If a PowerShell Script Rule requires more than 30 minutes to complete, it is considered a long-running PowerShell Script Rule If the job was executed by a service as part of a production Relator, it will be terminated abnormally The Relator trace […]
Version Argent Advanced Technology – All Versions Date Tuesday, 28 July 2020 Summary When executing Host CPU usage Rules in Argent for XenServer, it returns 0 as shown below even though the actual usage is more than 0: Rule: XS_HST_PERF_CPU_AT_LIMIT Server: ArgentXenServer.intra.loc Test On: ArgentServer Test By: argent Local Time: Thu, 23 Jul 2020 08:58:05 […]
Version Argent Queue Engine – Version 10.0-2003-A and above Argent Job Scheduler 10.0-2003-A and above Argent WorldView 7.0A-R11 and above Date Tuesday, 4 August 2020 Summary This is the updated procedure for changing the password for the Argent account used by Argent Scheduling Engine, Argent Queue Engine, and Argent WorldView Technical Background Password update for […]
Version Argent Advanced Technology – All Versions Date Wednesday, 5 August 2020 Summary Machines, including Daughter Engines, in a remote office are supposed to be monitored by Daughter Engines This is because only a Daughter Engine has full network access to the remote office However, there are some scenarios in which monitoring a Daughter Engine […]
Version Argent Advanced Technology – All Versions Date Wednesday, 5 August 2020 Summary The Argent AT setup program configures product shares for each installed product The shares are mapped to the product’s home directory For example, the share “ArgentGuardianUltra” is configured for Argent Guardian Ultra and mapped to X:\Argent\ArgentGuardianUltra The shares are used for communication […]
Version Argent Commander 5.0A-2006-A Date Thursday, 13 August 2020 Summary Argent Commander SuperMaps screen does not display the designated location dots in the positions configured in Argent AT Screenshot of Argent SuperMaps screen In Argent Commander with dislocated dots Click For Full Size Screenshot of Argent SuperMaps in Argent AT with correctly configured location dots […]
Version Argent Advanced Technology – All Versions Date Friday, 14 August 2020 Summary When vCenter server is upgraded to 6.5 and above, older versions of PowerCLI (5.5 and below) fail to connect to vCenter server Technical Background Connection to vCenter server from Argent server is managed by .NET Framework Starting from VMware 6.5, only TLS […]
Version Argent Job Scheduler – All Versions Date Friday, 14 August 2020 Summary Customers may report that the Job log archive process is taking a long time to complete during the nightly Rollover and Archiving Technical Background Anti-virus scanning of Job log files during Job log file archiving can lengthen the time for archiving the […]
Version Argent Reports 7.0A 2004-A or below Date Thursday, 20 August 2020 Summary Alerts-type report in Argent Reports fails to generate data when adding the built-in column ‘Recipients’ to the report definition The report works fine without the ‘Recipients’ column The log contains lines like the following: 18 Aug 2020 19:55:07.672 DND-SUPPORT Triv ::1 Connecting […]
Version Argent Job Scheduler – All 64-bit versions Date Thursday, 27 August 2020 Summary When the Affinity is set to ‘Least-busy Server (Lowest CPU)’, 64-bit versions of Argent Job Scheduler installed on Windows 2012 or higher, always choose the top Argent Queue Engine in the list or Queue Macro to execute Jobs This happens regardless […]
Version Argent for Active Directory – All versions Date Friday, 28 August 2020 Summary Testing of DNS, Active Directory and LDAP Rules in Argent for Active Directory fails The test result log shows the following error message: “Operating System version mismatch. Argent for Active Directory does not support the version of Windows installed.” This occurs […]
Version Argent Queue Engine 1902 and above Date Friday, 25 September 2020 Summary Argent Job Scheduler error “This Argent Queue Engine is unreachable” on J10A Screen (General Info), when trying to connect to Newly Installed Argent Queue Engine Technical Background Argent Queue Engine uses port 3135 to communicate with Argent Job Scheduler, which must be […]
Version Argent Advanced Technology – All versions Date Friday, 9 October 2020 Summary This article describes a situation where all Argent GUIs suddenly load very, very slowly Technical Background Customer suddenly found all Argent GUIs take about 20 minutes to load They usually take 15 to 20 seconds to load No Argent servers showed resource […]
Version Argent Job Scheduler 1911-B and above, Windows Argent Queue Engine: 1911-A and below Linux Argent Queue Engine: 0607 and below Date Wednesday, 21 October 2020 Summary Argent Job Scheduler reports certain connected Argent Queue Engine services as deactivated even though Jobs are submitted and processed successfully Technical Background Argent Job Scheduler was enhanced to […]
Version All Argent Web Products – All versions Date Wednesday, 21 October 2020 Summary Argent uses IIS application pools to insulate Microsoft Internet Information Services from a failing Argent product Technical Background Assume you have 100 applications in 15 application pools If one Argent product is running in one application pool and the Argent product […]
Version Argent Scheduling Engine 10.0-2010-A Date Friday, 13 November 2020 Summary How to set up Argent Job Scheduler to run PowerShell scripts Technical Background Windows PowerShell scripts by default are disabled and must be enabled to execute directly Argent Job Scheduler can run Windows PowerShell scripts Resolution Update Argent Queue Engine servers to allow execution […]
Version Argent for VMware 5.1A-2010-D or later Date Friday, 20 November 2020 Summary According to VMware document Best practices for using snapshots in the vSphere environment (1025279), there should be no more than 2 or 3 snapshots per virtual machine, and snapshots should not be used for more than 72 hours. Argent AT implements both […]
Version Argent for SNMP 5.1A-2010-C and earlier Date Friday, 20 November 2020 Summary CISCO device uses command ‘show running-config’ to download current device configuration. The output generally contains current time and NTP clock information. As a result, the output is different for each time running the command, even though there have been no actual configuration […]
Version Argent for SNMP 5.1A-2010-D and later Date Friday, 20 November 2020 Summary CISCO device uses command ‘show running-config’ to download current device configuration. It should generally be executed in SSH, which is more secure. However, some old CISCO models might not support SSH. Instead, Telnet is used. Argent for SNMP 5.1A-2010-D implements the support […]
Version Argent for SNMP 5.1A-2010-D and later Date Friday, 20 November 2020 Summary A new feature prevents false alert about device configuration changes due to constantly changing timestamp output. Technical Background CISCO devices use command ‘show running-config’ to download current device configuration. The output generally contains current time and NTP clock information. As a result, […]
Version Argent Advanced Technology 5.1A-2010-C or earlier Date Tuesday, 24 Nov 2020 Summary It is confirmed that outstanding events could fail to be resolved automatically in certain Argent Non-Stop Monitoring environments. It is not an issue in standalone configuration. It happens occasionally and is tied to system load. The issue has been addressed in Argent […]
Version Argent Advanced Technology 5.1A-2010-T1 and above Date Wednesday, 25 Nov 2020 Summary Argent Sentry Ultra has been enhanced by adding following two new Node Properties for URL in N1_B screen: 1. URL Auto Redirection 2. User String Technical Background The highlighted section in the following screenshot contains the newly added Node properties in Argent […]
Version Argent Advanced Technology all versions Date Wednesday, 13 January 2021 Summary Chrome or Chromium shares the same Windows configuration for proxy settings. Argent Sentinel bundles Chromium version 76 as its default browser. It has been confirmed that it does NOT work if Proxy Configuration PAC script is used. It is also confirmed that the […]
Version Argent Job Scheduler 1804 or Above Date Wednesday, 13 January 2021 Summary Argent Job Scheduler Oracle Scripts randomly timing out after moving to new Oracle 19 server Technical Background Some Argent Job Scheduler Oracle Scripts are timing out when running outside of Argent Job Scheduler and when running within Argent Job Scheduler Upgraded to […]
Version All Versions of Argent AT Date Friday, 22 January 2021 Summary This article describes how to alert on file audit event for deletion using Argent for Compliance. Technical Background A file deletion in Microsoft Windows generates Event IDs: 4656, 4663, 4660 and 4658. They are correlated by object handle ID and process ID. Alert […]
Version All Versions of Argent AT Date Monday, 25 January 2021 Summary This article describes how to deal with drop-down box when building recorded session in the Argent Sentinel Technical Background Drop down box will show/ hide contents depends on “focus” For example, a customer can expand a drop-down box by clicking it Once customer […]
Version Argent Advanced Technology all versions Date Thursday, 28 January 2021 Summary SLA Report URL might have down time periods but customer did not received alerts for the events. Further investigation of TEST log of the specific time shows that script did failed due to ‘Read Timeout’. Click For Full Size Also TEST definition has […]
Version Argent Advanced Technology all versions Date Thursday, 28 January 2021 Summary Whenever an Argent Main Engine reside on Azure or AWS and the monitored servers reside outside the cloud platform, high bandwidth utilization can often occur between the two networks. As most cloud platforms charge for every possible item, this can become very expensive […]
Version Argent Guardian Ultra – All versions Date Friday, 5 February 2021 Summary PowerShell Documentation For Argent Guardian Ultra Rules Technical Background N/A Resolution System PowerShell Rules PowerShell Rules permit extremely flexible monitoring, since it is done through a custom PowerShell script. What makes PowerShell Rules so powerful and useful is their obvious ability to […]
Version Argent Job Scheduler – All Versions Date Wednesday, 17 February 2021 Summary In Argent Job Scheduler, jobs get randomly stalled in ‘Pending’ state due exceeding the number of maximum running jobs Technical Background By default Argent Scheduler has a maximum running job threshold of 100 By default Argent Queue Engine has a maximum running […]
Version Argent Job Scheduler – All Versions Date Wednesday, 17 February 2021 Summary Users of Argent Job Scheduler GUI need to have db_datareader and db_datawriter access to data base in order for GUI to function properly When accessing GUI the following error message will appear in GUI_LOG and a popup Failed to initialize class information. […]
Version Argent Guardian Ultra – All Versions Date Wednesday, 17 February 2021 Summary A new Unix server was added to Argent Guardian Ultra but rules are returning an error message Technical Background Unix servers need to be given an username and password to properly connect using Argent Guardian Ultra Rules will fail to execute if […]
Version Argent Job Scheduler – All Versions Date Monday, 1 March 2021 Summary Argent Job Scheduler Does Not Rely On The MSDTC Technical Background MSDTC stands for Microsoft Distributed Transaction Coordinator. As name suggests, MSDTC is handles transactions that are distributed over multiple SQL database servers. MSDTC is not required for SQL Server installation or […]
Version Argent Advanced Technology All Versions Date Monday, 15 Mar 2021 Summary The Argent SQL Bulk Insert failed after database migration and showed the following error Error: You do not have permission to use the bulk load statement Click For Full Size Technical Background Argent SQL Bulk Insert improves data I/O efficiency on the Argent […]
Version All versions Date Wednesday, 24 Mar 2021 Summary Group Managed Service Accounts provide: – Automatic password and SPN management to multiple servers in a farm – A single identity for services running on a farm Managed Service Accounts are Active Directory accounts that are assigned to certain computers. The passwords on these accounts are […]
Version Argent Omega – All Versions Date Friday, 26 Mar 2021 Summary This KBI describes installing the PowerShell prerequisites for Argent Omega. Customers may find Windows Server failed to install any PowerShell module, for example Click For Full Size Click For Full Size Technical Background Installing PowerShell modules requires the following components to be installed […]
Version Argent Job Scheduler 2105-A and above Argent Queue Engine 2105-A and above Date Monday, 3 May 2021 Summary Argent Job Scheduler and Argent Queue Engine now support gMSA account. Group Managed Service Accounts (gMSA) is Microsoft’s free tool that simplifies service credential management. Configuring a service only requires entering the username, while the password […]
Version Argent Job Scheduler 10.0-2104-A or below Date Monday, 3 May 2021 Summary Argent Job Scheduler GUI crashes while clicking on any of the date nodes under the Prior System Logs node in the main tree Click For Full Size When clicking on any of the dates listed in Prior System Logs, the GUI crashes […]
Version Argent Advanced Technology 5.1A-2107-A and later Date Monday, 3 May 2021 Summary F5 appliance runs on Linux kernel and creates encrypted configuration backup. To back up the configuration file, F5 appliance can run crontab job to generate configuration backup as an encrypted binary file in some internal folder. Argent for SNMP has been enhanced […]
Version Argent Advanced Technology 5.1A-2107-A and later Date Monday, 3 May 2021 Summary New column ‘Alias’ is added to the display. It could be convenient to identify the device. Click For Full Size Technical Background N/A Resolution Upgrade to Argent AT 5.1A-2107-A or later.
Version Argent Guardian Ultra – 5.1A-2104-A and earlier Date Friday, 7 May 2021 Summary If Argent Sentinel is using ODBC connection for database settings a warning message may appear when starting Argent Guardian Ultra GUI Click For Full Size Note that this warning message does not stop Argent Guardian Ultra nor Argent Sentinel from working […]
Version Argent Job Scheduler – All Versions Date Friday, 7 May 2021 Summary Documentation of the Manual Rollover process in Argent Job Scheduler *** Warning *** Use extreme caution when performing a Manual Rollover Technical Background Manual Rollover process has three options Resolution 1. From Argent Job Scheduler GUI 2. Job > Execute Manual Rollover […]
Version Argent WorldView 7.0A-R19 and above Date Thursday, 13 May 2021 Summary When adding user accounts to Argent WorldView, user accounts from a remote Trusted Domain cannot be granted access in earlier versions. Now Argent WorldView supports user accounts from a remote Trusted Domain. Technical Background Now Argent WorldView has been enhanced with an option […]
Version Argent Job Scheduler – All Versions Argent WorldView – All Versions Date Thursday, 13 May 2021 Summary Users who access Argent WorldView need read access to Registry on Argent Job Scheduler server. If User does not have correct access, not all Argent Queue Engines will be displayed in Argent WorldView. Technical Background Users need […]
Version Argent Job Scheduler 10.0-2107-A and above Date Thursday, 24 June 2021 Summary The new option Run Jobs Using Argent Queue Engine Service Account is introduced to enable the user to execute the Jobs under a gMSA account when Argent Queue Engine is installed under gMSA account. If this option is selected, the Jobs will […]
Version Argent Advanced Technology – All Versions Argent Global Manager – All Versions Date Monday, 29 June 2021 Summary Argent’s CMDB-X is an extensible database of servers and devices in a network environment of an enterprise organization. CMDB-X provides complete network discovery of all servers and TCP/IP devices in the network using Active Directory, Network […]
Version Argent Advanced Technology – All Versions Date Monday, 29 June 2021 Summary Argent’s CMDB-X is an extensible database of servers and devices in a network environment of an enterprise organization. CMDB-X provides complete network discovery of all servers and TCP/IP devices in the network using Active Directory, Network Browser, ICMP Ping, Windows Cluster and […]
Version Argent for Exchange – All versions Date Wednesday, 21 Jul 2021 Summary After installing the Microsoft April 2021 security update KB5001779 or later updates for Microsoft Exchange Server 2019, 2016, or 2013, some Rules in Argent for Exchange Server start returning the following error message: “The syntax is not supported by this runspace. This […]
Version Argent Advanced Technology 5.1A-2107-C or later Date Thursday, 26 Aug 2021 Summary Argent AT 5.1A-2107-C implements new feature that allows attaching log file to Email Alert fired by Windows and LINUX/Unix File Log Rules. Click For Full Size File Log Rule has options: 1. Use System Default 2. Send Log File As Attachment 3. […]
Version Argent Advanced Technology 5.1A-2107-B and earlier Date Thursday, 26 Aug 2021 Summary If Argent AT License enables ‘Call Home’ feature, each Argent AT main engine service contacts www.argent.com at least once a day. It attempts to upload some runtime information related to license usage. The communication might be picked up by some firewall monitoring […]
Version Argent Advanced Technology 5.1A-2107-B and earlier Date Thursday, 26 Aug 2021 Summary Windows Process Rule can be configured to be broken with option ‘Fail Rule If Error Happens When Retrieving Process List’ is checked. It is confirmed that event fired for the condition is not automatically resolved when connection issue is corrected. The issue […]
Version Argent Advanced Technology 5.1A-2107-B and earlier Date Thursday, 26 Aug 2021 Summary Outstanding events can suddenly stop being resolved automatically. Relator trace log shows normal sequence: Rule ‘xxxx’ is no longer broken. Reset escalation However, the correspondent events stay outstanding. Further inspect the Argent Console service log, it shows message ‘Could not query table […]
Version Argent Advanced Technology 5.1A-2107-B and earlier Date Thursday, 26 Aug 2021 Summary Argent AT service log reports physical memory of size of 2048 MB, though actual physical memory is a lot larger. Click For Full Size The issue has been addressed in Argent AT 5.1A-2107-C or later Technical Background Argent AT engine service processes […]
Version Argent Job Scheduler 10.0-2105-A or Higher Date Wednesday, 8 Sep 2021 Summary Some job scheduling customers who are licensed by jobs-per-day sometimes experience sudden over-daily-limit conditions This can be caused by exceeding the licensed daily job count During a grace period of 30 days, jobs exceeding the license’s monthly limit will be executed but […]
Version Argent Advanced Technology 5. 5.1A-2107-C and Earlier Date Friday, 10 Sep 2021 Summary Argent for VMware VM Snapshot Rule correctly alerted about aged snapshot. However, the product wrongly alerted about event correction. Technical Background The issue was caused by coding error. Example of Trace Log wrongly reported snapshot age is within the 1-hour rule […]
Version Argent Job Scheduler All Versions Date Monday, 27 Sep 2021 Summary Pretty Good Privacy (PGP) is an encryption program that provides cryptographic privacy and authentication for data communication Jobs using PGP encryption software are failing within Argent Job Scheduler This can be caused by the Windows account that submits jobs does not have a […]
Version Argent Advanced Technology 5.1A-1907-A or above Date Monday, 27 Sep 2021 Summary When using option “Fire Event If Any Auto-Started Service Is Stopped” under Windows Service Rule some services do not auto-correct This can be caused by a service being changed from a Startup Type of Automatic to Manual after an alert has been […]
Version Argent Advanced Technology 5.1A-2107-C and Earlier Date Tuesday, 28 Sep 2021 Summary When user does connectivity test for a licensed Windows machine in License Manager, the test result indicates failure to open event logs such as ‘System’, ‘Security’, ‘Application’, etc. If there is account lockout policy in effect, user might find his account is […]
Version Argent Job Scheduler 10.0-2107-B or earlier Date Monday, 18 Oct 2021 Summary The Email Configuration option for ‘Email profile is under account different from service account’ does not work when using a gMSA account for the Argent service account. Technical Background When the Argent Job Scheduler service is installed using a gMSA account, the […]
Version Argent Advanced Technology – All Versions Date Monday, 25 Oct 2021 Summary This article describes symptom of a remote event log being inaccessible. Connectivity test from Argent License Manager showed the following error, ***NOT ACCESSIBLE*** Error: The requested operation is not supported. (1764) The symptom is often noticed during Argent server migration, or after […]
Version Argent Commander 5.0A-2103-A and below Date Monday, 8 November 2021 Summary Argent Commander fails to remove nodes from Monitoring Groups Technical Background While deleting a node from Argent Commander CMDB-X, orphan record gets created. This is because the node was not getting deleted from the Monitoring Groups, where it is specified. This happens only […]
Version Argent Advanced Technology – All Versions Date Friday, 12 November 2021 Summary CrowdStrike provides cloud workload and endpoint security, threat intelligence, and cyberattack response services. The Qualys Cloud Platform and its integrated apps help businesses simplify security operations and lower the cost of compliance by delivering critical security intelligence on demand and automating the […]
Version Argent Job Scheduler All Versions Date Friday, 19 November 2021 Summary Jobs show up in pending or postponed status if using job security run as feature Click For Full Size The following error message will appear in Argent Queue Engine log *** ERROR *** Failed to launch job sample_job_name (J000001) because of CreateProcessAsUser error […]
Version Argent Job Scheduler All Versions Date Friday, 19 November 2021 Summary Argent Job Scheduler has 33 standard reports that can be accessed from Argent Job Scheduler GUI Standard reports cannot be accessed from Argent WorldView Technical Background Standard reports can be accessed from Argent Job Scheduler GUI Expand Reports then expand the Report Group […]
Version All Argent Products — All Versions Date Wednesday, 15 December 2021 Summary This article describes security concern on the Log4j vulnerability and Argent is safe from the vulnerability. Technical Background Friday, 10 December 2021 — CERT New Zealand announced a newly discovered zero-day vulnerability in the widely used Java logging library Apache Log4j is […]
Version Argent Reports 7.0A-2104-B and below Date Wednesday, 22 December 2021 Summary Argent Reports showing an invalid error message after updating the Email/SMTP settings. Technical Background An invalid error message is showing after updating the Email/SMTP settings in Argent Reports. This happens when the “From Address” and the “SMTP User Name” specified in the settings […]
Version Argent Advanced Technology 2201-A and above Date Friday, 31 December 2021 Summary Monitoring Groups using ODBC Query method are not getting updated in the Relator unless the GUI is closed and reopened Technical Background When a new server is licensed, it will automatically add to the Monitoring Group that uses ODBC Query method if […]
Version Argent Advanced Technology 2201-A and above Date Thursday, 30 December 2021 Summary System File Rules in Argent Guardian Ultra failed to resolve the Regular Expression syntax in Path Name field Technical Background System File Rules can be used to monitor the existence of file Rule has the facility to use Regular Expression Syntax in […]
Version Argent Advanced Technology 2201-A and above Date Thursday, 30 December 2021 Summary Argent for SNMP has been enhanced with Elevate Command option Technical Background H3C brand switches do not follow the standard elevation commands like en H3C uses command su as the elevation command Currently Argent for SNMP uses standard elevation command en but […]
Version Argent Advanced Technology 2201-A and above Date Monday, 3 January 2022 Summary Exchange Web Service settings now enhanced with an option to allow communication when TLS 1.2 is enabled Technical Background Exchange Web Service settings in Argent Advanced Technology now enhanced with an option to allow communication when TLS 1.2 is enabled. Force Using […]
Version Argent Advanced Technology 5.1A-2201-A and above Date Wednesday, 5 January 2022 Summary All releases of Windows Server 2003, Windows Server 2008, Windows Server 2012, Windows Server 2016 and Windows Server 2019 are Argent-certified for use with all Argent products Argent Software products can be on different versions of Microsoft Operating Systems As example, Argent […]
Version Thursday, 6 January 2022 Date Argent Advanced Technology 5.1A-2110-A and above Summary Microsoft SQL Server 2019 has been certified for use with Argent Advanced Technology. Technical Background The following Microsoft SQL Server versions are certified for use with Argent Advanced Technology: SQL Server 2005 SQL Server 2008 and R2 SQL Server 2012 SQL Server […]
Version Argent Advanced Technology 2201-A and above Date Monday, 10 January 2022 Summary Argent Advanced Technology enhanced with new variables in Alert definition Technical Background Argent Advanced Technology now enhanced with four new variables In Alert definition: %AGLocalTimezone% – Displays the time zone that the monitored server/device is set to use %AGScheduleTimezone% – Displays the […]
Version Argent Advanced Technology 2201-A and above Date Monday, 10 January 2022 Summary Implemented Auto Resolution feature for File Log Rules in Argent for Compliance Technical Background File Log Rule in Argent Compliance can be configured to fire Event when finding some keywords in log line A new facility added in the Rule to resolve […]
Version Argent Advanced Technology All Version Date Friday, 14 January 2022 Summary Click For Full Size Many customers utilize SMTP Email as their means of allowing Argent Email Alerts to fire SMTP simply needs the fields filled in with a valid SMTP server. The main requirements are the Logon Account, Password, SMTP Gateway, SMTP Port, […]