Version Argent Advanced Technology all versions Date Tuesday, 20 Jan 2015 Summary Argent AT UNIX/Linux Script Rule returns results in XML format Within the XML content, following tags are used: STATUS (required) SUMMARY (required) COMMENT (required) COMPARE (optional) PRIORITY (optional) Argent Console Alerts can use some keywords as placeholder for the above information The correspondence […]
Version Argent Advanced Technology – Argent for Compliance Date Wednesday, 21 Jan 2015 Summary Data can be lost when reporting on Windows Event Log data, especially the Security Event Log, despite Argent for Compliance consolidating logs without errors The source of the issue is likely the Relator executing too infrequently What happens is the Windows […]
Version Argent Advanced Technology – All Versions Date Friday, 30 Jan 2015 Summary After a Main Engine outage, many (about 100,000 or more) files are found in the UPLOAD folder UPLOAD folder path: X:\ARGENT\< PRODUCT NAME >\UPLOAD Technical Background Argent AT uses files for communication between Daughter Engines and the Main Engine Argent AT Daughter […]
Version Argent Defender all versions Date Wednesday, 18 Feb 2015 Summary When recording a web session, a menu item ‘Select (F7)’ is selected or F7 key is pressed on the web page The cursor changes to cross; then the cursor is moved to the element and the element is clicked; the element is enclosed in […]
Version Argent Defender all versions Date Wednesday, 18 Feb 2015 Summary When recording a web session, the menu item ‘select’ (or F7) can be used to select an element When dialog box ‘Work on Selected Visual Element’ appears text for the input field can be entered , or a click can be performed on the […]
Version Argent Job Scheduler all versions Date Friday, 20 Feb 2015 Summary The article describes how to install Argent Job Scheduler client Technical Background Before installing Argent Job Scheduler client, please make sure the following prerequisites are met Registry permission Registry read and connect permission to Argent Job Scheduler installed Virtual Machine Database Permission Connect, […]
Version Argent Extended Technology All Versions Date Thursday, 26 Feb 2015 Summary Even after migration to Argent Advanced Technology residue of Argent Extended Technology (superseded product) might exists in customer environment sending out expiry of license email messages This utility is to wipe out Argent Extended Technology product completely from a server The article describes […]
Version Argent Advanced Technology 1501-C and earlier Date Wednesday, 11 March 2015 Summary Argent for SQL Server could not retrieve the version of Microsoft SQL Server 2012 because of an exception thrown by the SQL Server Management Object (SMO) component Technical Background Argent for SQL Server uses SQL Server Management Object (SMO) for connecting and […]
Version Argent Defender all versions Date Monday, 23 March 2015 Summary It is common for Argent Defender users to use single ‘Navigate’ statement combined with checking page error codes to determine a website is up or down For example, following setup checks if website help.argent.com is available Click For Full Size Click For Full Size […]
Version Argent Advanced Technology all versions Date Wednesday, 25 March 2015 Summary When a website encounters issues, it can be one of following situations: Web server is offline, so everything is down Web server is running, but web service is not running; cannot connect to http/https port Web server and web service are running, but […]
Version Argent Advanced Technology all versions Date Wednesday, 25 March 2015 Summary Argent Guardian Ultra may suddenly stop firing new Events or Auto Correcting Existing Events Inspecting system health using Global System View shows no obvious issues Relator trace log shows monitoring is being executed successfully There is no file accumulation in PENDING_EVENTS folder There […]
Version Argent Guardian Ultra all versions Date Wednesday, 25 March 2015 Summary When customer set CMDB-X Nodes using time zone option ‘Dynamic Read From Server’, Argent Guardian Ultra can stop monitoring Inspecting Service Log, customer can see following line about once every five minutes: Failed to see checkpoint Event of daughter process ‘…’. Restart the […]
Version Argent Global Manager all versions Date Thursday, 26 March 2015 Summary The Calendar definitions in Argent Global Manager, helps in defining a schedule Technical Background Calendars are used to create elaborate schedules for performing tasks Calendars are split into three types of definitions: Period Definition Every Definition Base Definition Period Definition A Period calendar […]
Version Argent BoardRoom 1501, Argent BoardRoom 1410, Argent BoardRoom 1407, Argent BoardRoom 1404, Argent BoardRoom 1401 , Argent BoardRoom 1310 , Argent BoardRoom 1308 and Argent BoardRoom 1301 Date Wednesday, 8 April 2015 Summary Argent BoardRoom GUI fails to start with invalid license message Technical Background This is a coding issue Separate patches are provided […]
Version Argent Reports 1501-D or above Date Wednesday, 17 Dec 2014 Summary Customers migrating the Argent Reports database to a new server need a way to tell Argent Reports about the change. Argent Reports stores the ODBC connection string as encrypted data in the ARGSOFT_CONFIGURATION.XML file. The Argent Reports Configuration Tool currently only supports changing […]
Version Argent Advanced Technology all versions Date Friday, 10 April 2015 Summary After assigning an alias to Daughter Engine, or installing a Daughter Engine on a new server, some monitoring tasks assigned to the Daughter Engine are no longer executed There can be more than 1,000 work order files accumulated under WO folder at Daughter […]
Version Argent Advanced Technology all versions Date Tuesday, 21 April 2015 Summary If PLINK.EXE is installed under \WINDOWS\SYSTEM32, customer may find LINUX/UNIX Rules can randomly fail to run The Relator trace log shows messages ‘Failed to run command PLINK.EXE…’ It is caused by improper installation of PLINK.EXE in SYSTEM32 folder To correct the issue, PLINK.EXE […]
Version Argent Advanced Technology 3.1A-1504-A or above Date Thursday, 23 April 2015 Summary Registry changes can be incredibly dangerous, and Argent, like other software companies, has had its fair share of support issues triggered by unconsulted registry changes made by customers. Argent’s free registry auditing service improves support from Argent by notifying Argent of ALL […]
Version Argent Advanced Technology All Versions Date Monday, 4 May 2015 Summary ARGENT_GUARDIAN_ULTRA_UNIX_SHELL_SCRIPT_AGENT is a utility for monitoring Unix systems, using Argent Guardian Ultra The main advantage of this utility is that, it does not require the credentials of the Unix systems to be monitored, rather it requires only its IP addresses The installation process […]
Version Argent for Compliance all version Date Tuesday, 5 May 2015 Summary Applications often write log debug information to ASCII/Text Files for software developers and system engineers alike to review and help resolve application issues when they occur Argent for Compliance File Log Rule can help automate looking for key text phrases within these ASCII/Text […]
Version Argent Advanced Technology all versions Date Wednesday, 6 May 2015 Summary When a heavily used SQL Server is monitored by Argent for SQL Server, the databases may suddenly become unresponsive The SQL Server log shows repeatedly lines like following: Unless the disk is full or server is experiencing hardware failure, the issue can be […]
Version Argent for Compliance All versions Date Wednesday, 13 May 2015 Summary “Event Time” displays different time than the “Recorded Time” in the Argent Console, Argent Commander or Argent Global Manager The reason behind this is Argent for Compliance uses the Timestamp from the Monitored Log as the Event Time This behavior can cause operator […]
Version Argent Job Scheduler all versions Date Wednesday, 13 May 2015 Summary Applications that uses Microsoft Office automation shows an error message – ‘Exception has been thrown by the target of an invocation’ – when run from Argent Job Scheduler Technical Background Customers may receive an error message on executing applications that uses Microsoft Word, […]
Version Argent Advanced Technology all versions Date Wednesday, 28 May 2015 Summary The article describes how to check a numeric field value is between two numbers to break the condition in Query Rules Technical Background Customers find it difficult to configure ‘between’ conditions for numeric value comparisons with Rule Is Not Broken logic For example, […]
Version Argent for Oracle All Versions Date Friday, 29 May 2015 Summary As Argent for Oracle is using Oracle C++ Call Interface (OCCI) library for monitoring Oracle databases, a helper process will get terminated unexpectedly when executing the Connectivity test from a machine where OCCI is NOT installed Click For Full Size Technical Background Argent […]
Version Argent for Oracle All Versions Date Friday, 29 May 2015 Summary As Argent for Oracle is using Oracle C++ Call Interface (OCCI) library for monitoring Oracle databases, Monitoring Engine process will get terminated unexpectedly when executing the Rules under Instant Best Practices For Database Administrators from a machine where OCCI is NOT installed Click […]
Version Argent Advanced Technology all versions Date Tuesday, 2 June 2015 Summary UNIX/Linux Script Rule might fail randomly on 64-bit Windows server By checking Relator trace log, message ‘Failed to run command PLINK….’ can be seen repeatedly If typing ‘PLINK.exe’ within command prompt, the command will run successfully If doing a disk search for PLINK.exe […]
Version Argent for Exchange All Versions Date Wednesday, 3 June 2015 Summary With email still heavily used as part of daily client and staff communication, it is no wonder we want to know if our emails are reaching the outside world Obviously manually sending from your works MAPI/Exchange Server to your favorite hosted service provider […]
Version Argent Advanced Technology all versions Date Friday, 5 June 2015 Summary Argent Console Event can be put into Maintenance Mode to avoid further notification for a certain period of time However, if the Event is automatically resolved and the same condition happens again before maintenance period expires, the Event will be fired again The […]
Version Argent Advanced Technology All versions Date Friday, 5 June 2015 Summary ESX host using UTC time causes Event time to be two hours ahead or alerting time in the log files Click For Full Size Technical Background Depending on what version of ESX the host is running some ESX hosts are using UTC time […]
Version Argent AT, Argent Reports All versions SQL Server 2008 or lower to SQL Server 2012 or SQL 2014 Date Tuesday, 23 June 2015 Summary When the SQL database for Argent AT or Argent Reports is migrated from SQL 2008 to SQL 2012 or SQL 2014 a customer may lose ownership of the database The […]
Version Argent Commander – All Versions Date Tuesday, 30 June 2015 Summary When displaying a SuperMap on a large screen, customers may want to hide the top navigation bar so that only the SuperMap is displayed Click For Full Size Technical Background N/A Resolution The ‘SUPERMAPS_SOLO_LARGE.ASP’ page can be used to display SuperMaps without the […]
Version Argent Advanced Technology all versions Date Wednesday, 1 July 2015 Summary A new tool ‘ARGENT_MOVE_ENGINE_CLI’ has been introduced to perform the following tasks to ensure smooth migration of Argent Advanced Technology Mother Engine to a new server Update Relators with the new server name Point Daughter Engines to the new Mother server Change the […]
Version Argent for Oracle – All Versions Date Thursday, 9 July 2015 Summary Argent for Oracle fails to connect to License Nodes, with TNS name having dots, when JDBC Drivers prior to version 12.1.0.2 are used Technical Background An issue was reported in Argent for Oracle that connectivity tests were failed on licensed Nodes which […]
Version Argent Reports 1501-D and earlier Date Thursday, 9 July 2015 Summary Argent Reports shows no data even if the Report Definition and raw data has been verified in the SQL backend This issue only occurs when SQL Server is set to the ‘British English’ regional setting Research shows this issue is considered a Microsoft […]
Version Argent Advanced Technology all versions Argent Reports all versions Date Monday, 13 July 2015 Summary Argent for SNMP can be used to monitor the bandwidth usage of a network switch A report can also be prepared using Argent Reports based on the value saved in Argent Predictor Technical Background Configuring Rule In Argent for […]
Version Argent AT – All Versions Date Monday, 20 July 2015 Summary Corrective Alerts targeting a server within a DMZ may appear to fire successfully, but the Alert is not actually executed — the best example is a PowerShell Alert This occurs because Alerts are always fired from the Argent AT Main Engine via the […]
Version Argent AT – All Versions Date Monday, 20 July 2015 Summary Careful consideration is required when designing the monitoring solution for Severs within a DMZ or at remote sites A Daughter Engine is required when a customer needs to schedule and run Relators from a Server other than the Argent AT Main Engine The […]
Version Argent Job Scheduler all versions Date Thursday, 30 July 2015 Summary Argent Job Scheduler reports wrong Job status and corresponding Job log file shows wrong Job name and status Customer may also get a Failed Job Email with Exit Code 15, if Email Alert is configured Technical Background This rare issue happens on Argent […]
Version Argent Job Scheduler all versions Date Monday, 24 August 2015 Summary Customers might face issues with Argent Job Scheduler being unable to perform database operations with the following line in the Scheduling Engine LOG “Could not allocate space for object because the ‘PRIMARY’ file group is full Create disk space by deleting unneeded files, […]
Version Argent Advanced Technology all versions Date Monday, 31 August 2015 Summary Testing Relator on Trusted Agent for Argent Sentry Ultra installed on Windows 2012 Server, hangs at ‘initializing…’ Technical Background Argent Sentry Ultra requires .NET framework 2.0 Windows 2012 server comes installed with .NET framework 4.5 as default Certain security patches for Windows 2012 […]
Version Argent Advanced Technology all versions Date Monday, 31 August 2015 Summary Argent AT has built-in automatic upgrading mechanism for all Engines When customer upgrades the Main Engine, all Remote Engines should download the latest required files, and complete upgrade automatically However, there is still a common question ‘I Am Updating 50 Trusted Agents, How […]
Version Argent Reports – All versions Date Monday, 7 September 2015 Summary Customers may find the ‘preview’ function in Argent Reports does not refresh the preview output to the screen Technical Background When a customer selects the preview option to view a report, Argent Reports will show a preview of the report on screen Click […]
Version Argent AT All Versions Date Wednesday, 9 September 2015 Summary Argent products support PowerShell, WMI and VBScript Rules found under the System Management Scripts Rules: By default these Rules do not fire Alerts on script exceptions Thus if a script is used and the script suffers an exception, by default, no Alert will be […]
Version Argent Advanced Technology – All Versions Date Tuesday, 22 September 2015 Summary Alerts are not fired because a similar Event already exist in the Argent Console Technical Background All Alerts are posted to the Argent Console Unless Automated Archiving is enabled, Alerts will remain in the Argent Console If a similar Alert already exists […]
Version Argent Commander – All Versions Date Thursday, 24 September 2015 Summary Customers may find the content under ‘CMDB-X’, ‘Value Mappings’ and ‘ViewMagic’ tabs in Argent Commander does not display if they have a SuperConsole named ‘Default’ and this has Monitoring Groups in it Technical Background Monitoring Groups is one of the four building blocks […]
Version Argent AT – All Versions Date Monday, 28 September 2015 Summary Customers are welcome to read the Argent Advanced Technology (AT) tables – we encourage customers to do so However, customers cannot write to the tables as their integrity is protected by a proprietary CRC A number of interfaces are provided to safely add […]
Version Argent Advanced Technology – All Versions Date Monday, 28 September 2015 Summary Argent may not report all memory or processors assigned to Virtual or Physical server This is NOT an Argent AT issue Technical Background System administrators may assign more memory or processors than a server operating system can access Microsoft does not support […]
Version Argent Defender all versions Date Monday, 26 October 2015 Summary When simulating more than 100 virtual users for load testing in Argent Defender, following message can be seen in task log many times: (VUser# nnn) API ‘HttpSendRequest’ failed (http:…) It is normal behavior for load testing The virtual users encountering such API errors are […]
Version Argent Job Scheduler version 10.0A- 1509-A and earlier Date Thursday, 5 November 2015 Summary Database gets corrupted on CodeBase installation with the following line in the Argent Job Scheduler LOG The Argent Job Scheduler – Scheduling Engine service has been stopped. It takes too long (180 seconds) to acquire database resource. Service will be […]
Version Argent Advanced Technology All Versions Date Friday, 13 November 2015 Summary When running Argent AT on fresh Windows 2012, monitoring tasks are scheduled correctly, but not executed at all Message ‘Monitoring engine process terminated unexpectedly’ can be found in Relator Trace Log Click For Full Size The issue is caused by missing feature of […]
Version Argent for VMware All Versions Date Friday, 13 November 2015 Summary Customer tends to install matching PowerCLI 6.0 for VMware ESXi 6.0 When running Argent for VMware with such configuration, neither Argent AT GUI nor service can connect to ESXi 6.0 host or vCenter When customer tests the connection, he sees pop message ‘Incorrect […]
Version Argent AT – All Versions Date Tuesday, 1 December 2015 Summary With an Argent Architecture of Mother – Daughter the ‘Export Master Control Information’ may fail with ‘Could Not Export ODBC Table’ causing the Control Information not to update to Daughter Engine Technical Background When the ‘Export Master Control Information’ fails with: Export program […]
Version Argent Advanced Technology all versions Date Friday, 24 April 2015 Summary Argent AT has to use other credential to monitor a remote machine if either of following is true: Machine is not in the same domain as Argent AT Engine For example, it is in a workgroup in DMZ Argent AT service account has […]
Version Argent for Security all versions Date Thursday, 3 December 2015 Summary Argent for Security is using an Agent for USB monitoring on remote machines In order for the ease of deployment Argent provides this agent in a MSI package which can be easily deployed by setting a Group Policy in the Active Directory This […]
Version Argent Advanced Technology all versions Date Monday, 7 December 2015 Summary It is not a firewall issue The correct TCP port used by the Mother Engine is properly configured at firewall This can be proved by telnet into Mother Engine port from Daughter Engine For example, user can run command ‘telnet mother_ip_address 6700’ for […]
Version Argent Advanced Technology all versions Date Monday, 7 December 2015 Summary It has been found that Argent AT Engine on a single-CPU VMware, VM runs almost 100% CPU even with no monitoring at all In the service log, no errors can be found other than warning messages of high CPU usage To address the […]
Version N/A Date Tuesday, 8 December 2015 Summary While connecting to the default database on a SQL Server, an ODBC exception is sometimes thrown if the server has multiple versions of SQL Server installed Technical Background This is a known Microsoft bug — there is nothing Argent can do Worse, it is intermittent — it […]
Version Argent Job Scheduler all versions Date Tuesday, 8 December 2015 Summary “Cannot find JS1 file” error is reported in Job Log and Argent Queue Engine Log, for Jobs that have completed successfully at the Argent Queue Engine Technical Background The issue occurs when ‘JobsSlot.bin’ file gets corrupted with duplicate Job number This duplication can […]
Version Argent Job Scheduler all versions Date Tuesday, 22 December 2015 Summary Argent Job Scheduler fails to submit all Jobs to remote AS400/iSeries Queue Engines with following error reported in the log “19 Dec 2015 07:00:06.123 ARG_SVR ARG_USR (03860-00888) 02895 Failed to connect to server AS400P. Error: Logon failure for the mapped account for W200X […]
Version Argent Advanced Technology – All Versions Date Monday, 4 January 2016 Summary Argent’s flexible architecture handles the smallest to the largest of networks – from 10 servers to over 25,000 servers The following is a brief summary, for more information, review the Argent Architecture Guide at https://help.argent.com/#e_arch Architecture Centralized Monitoring – Single Main Engine […]
Version Argent Job Scheduler – All Versions Date Wednesday, 13 January 2016 Summary The Argent Job Scheduler documentation help and user guides can be found online and a help guide can be found local to the Argent Job Scheduler installation found from the GUI on the menu item Help -> Help Topics Online Links: Argent […]
Version All Versions Date Thursday, 14 January 2016 Summary Master list of CLIs used in Argent Job Scheduler Technical Background AANPLOAD.EXE Used for sending email alerts from Argent Scheduler using SMTP in Argent Scheduler AANPMAIL.EXE Used for sending email alerts from Argent Scheduler using SMTP in Argent Scheduler, AANPLOAD.EXE uses this application for sending the […]
Version All Versions Date Thursday, 14 January 2016 Summary Master list of CLIs used in Argent Advanced Technology Technical Background ARGENT_{PRODUCT}_BACKUP.EXE It is a command line utility to backup a product Read More: https://help.argent.com/ARTICLES/#KBI_311493 ARGENT_{PRODUCT}_MOTHER_EXPORT.EXE Used to export product Master Control Information It is used internally by both GUI and Service Read More: https://help.argent.com/ARTICLES/#KBI_311499 ARGENT_CMDB_CLI.EXE […]
Version Argent Advanced Technology All Versions Date Monday, 18 January 2016 Summary Argent for SQL Server fires exception while executing SQL Server CPU and I/O usage Rules if the monitored server’s CPU or I/O usage value exceeds 49 days of cumulative CPU time Technical Background Argent for SQL Server uses a Microsoft system stored procedure […]
Version Argent AT 3.1A-1601-C and earlier Date Thursday, 11 February 2016 Summary Badly configured network or server devices set to send all SNMP Traps or Syslogs to the Argent Engines can cause bad performance and log growth in the UNHANDLED subdirectories of products Argent for Compliance and Argent for SNMP Be aware, currently these directories […]
Version Argent AT – All Versions Date Thursday, 11 February 2016 Summary If the McAfee Antivirus is installed on any Argent Engine it has the potential to severely impact the Argent Engine performance Technical Background The McAfee process ‘mcshield.exe’ is seen from the Windows Server 2008 ‘Resource Monitor – Disk Activity’ having activity for files […]
Version All Versions Date Thursday, 11 February 2016 Summary Some countries may give false results when testing websites with Argent Sentry To elaborate, different ISPs in different countries may cause websites that are actually down to appear up, or vice versa Technical Background There are a plethora of reasons for this, but the common ones […]
Version Argent Advanced Technology all versions Date Monday, 14 March 2016 Summary Argent Prerequisite Testing and Runtime Checking CL (ARGENT_TEST_PREREQUISITES.exe) sends results to PREREQUISITES@Argent.com automatically However, the message text might look scrambled with most of the new lines removed A sample email message looks like following: Click For Full Size This happens only in OUTLOOK […]
Version All versions Date Thursday, 17 March 2016 Summary The article describes how to set Argent Product Security Configuration Technical Background Allow a normal user (non-Argent Administration) to set a Maintenance Schedule on selected server/device Nodes and Export Master Control Information or Export Maintenance Schedule Only, but deny all other access from the Argent AT […]
Version Argent Job Scheduler all versions Date Thursday, 17 March 2016 Summary Argent Queue Engine GUI provides facility to connect to a remote Queue Engine server installed in the same network Technical Background Argent Queue Engine GUI is used to monitor statuses of Jobs submitted to a particular Queue Engine Usually this application is used […]
Version Argent Worldview 2.3A-R3 and earlier Date Wednesday, 23 March 2016 Summary Customers installing Argent WorldView may find the installation fails with the following error: Click For Full Size Technical Background The issue is caused by an incompatible SQL database Compatibility Version Click For Full Size Resolution Pre-requisite checks will be included into newer versions […]
Version Argent Job Scheduler all versions Date Monday, 28 March 2016 Summary The Argent Job Scheduler can take actions based on Events related to an individual Job and the most important response option is the Exit Code Handling option which is defined in the Post Job component Technical Background Besides the generic actions that the […]
Version Argent Advanced Technology 3.1A-1601-C or earlier Date Monday, 18 April 2016 Summary Argent AT only supports traditional SMTP server using plain text authentication Nowadays, there are more and more SMTP servers implement TLS/SSL for encryption Gmail is the most popular example Argent AT cannot use smtp.gmail.com to send email messages While Argent is working […]
Version Argent Advanced Technology – All Versions Date Friday, 22 April 2016 Summary Argent services may stop after applying Microsoft Hotfixes to the Argent database that uses Microsoft SQL Server Technical Background Several Microsoft Hotfixes for Microsoft SQL Server require a full server restart to apply the Hotfixes, this causes a database outage for the […]
Version Argent Job Scheduler all versions Date Wednesday, 27 April 2016 Summary Argent Job Scheduler permits to specify multiple conditions in Exit code Handling of Post Job component which enables users to perform same or different actions for varying Exit codes Technical Background The Argent Job Scheduler can take actions based on Events related to […]
Version All Versions Date Thursday, 5 May 2016 Summary A few Jobs submitted (Ad Hoc or Rollover) get into Ready (Retry) status in Argent Job Scheduler Technical Background Customers have a query about why few Jobs in Argent Job Scheduler show a status of READY(RETRY) This situation occurs due to following reasons: When the Queue […]
Version Argent Job Scheduler – All Versions Date Tuesday, 24 May 2016 Summary When moving to a new machine, the new machine may have a smaller desktop heap size The desktop heap is a crucial but little understood aspect of all Windows machines, from the smallest laptop to the largest server The Windows desktop heap […]
Version Argent Advanced Technology – All Versions Date Tuesday, 24 May 2016 Summary This article explains how Argent for SharePoint monitors SharePoint 2010/2013 Server Technical Background Argent for SharePoint uses PowerShell Remoting to communicate with the SharePoint 2010 and 2013 servers PowerShell Remoting allows connect and monitor SharePoint servers remotely So Argent for SharePoint does […]
Version Argent Advanced Technology All Versions Date Thursday, 2 June 2016 Summary Argent for Java fires exception while connectivity test and Rule execution in Windows Server 2012 Technical Background Argent for Java uses APIs in JVM.dll to connect to a JVM and execute the Rules JVM.dll comes with Java Development Kit (JDK) If Argent for […]
Version Argent Job Scheduler 10.0A-1603-A (32-bit and 64-bit) and earlier Date Thursday, 2 June 2016 Summary An issue reported that File Dependency Check in Argent Job Scheduler does not support wild card *.* will be addressed by 1 Aug 2016 Technical Background An issue was reported that File Dependency Check in Argent Job Scheduler does […]
Version Argent Advanced Technology all versions Date Friday, 10 June 2016 Summary When customer installs Argent AT on a domain machine, if he logons as a local account, he may not be able to apply Argent provided license Argent AT license uses machine domain to determine if license is valid Machine domain is the domain […]
Version Argent Advanced Technology all versions Date Friday, 10 June 2016 Summary Customer can record, edit and test Argent Defender scripts on Trusted Agent using Argent Defender Script Editor (CYCLOPS_SCRIPT_EDITOR.EXE) It could fail with error message ‘Failed to initialize ARGSOFT_COMMON_DLL.DLL’ It has been reported when Argent Defender Trusted Agent is installed on the same machine […]
Version Argent Advanced Technology All Versions Date Tuesday, 21 June 2016 Summary Events for SNMP Trap Message are always by default even the SNMP Trap Rule option ‘Post Event Even If Same Event Is Still Outstanding is unchecked The logic behind this is that processing of SNMP trap message is Event-driven The trap message is […]
Version Argent Advanced Technology – All Versions Date Monday, 4 July 2016 Summary This article explains how to configure Alert for Prerequisite Rules Technical Background Configuring Alert for Prerequisite Rules can avoid firing alerts in the Main Rule This way Alert of the prerequisite can be send to a different level of recipients For example, […]
Version Argent Advanced Technology – All Versions Date Tuesday, 26 July 2016 Summary Many customers utilize SMTP Anonymous Email Relaying as their means of allowing Argent Email Alerts to fire An advantage to using Anonymous Email over setting up an actual email account is the customer does not have to associate an email account with […]
Version Argent Global Manager 3.1A-1304-A and later Date Friday, 19 August 2016 Summary A Private definition (Monitoring Object, Alert, Rule, Relator) is removed from the entire Argent Global Manager, if View Administrator deletes that from a View Technical Background A “Private” definition (Monitoring Object, Alert, Rule, Relator) is created by a user within a View […]
Version All versions Date Friday, 26 August 2016 Summary User Guide for Argent Total Support Interface ActiveX Library Technical Background Argent Total Support Interface ActiveX Library allows 3rd party program to do following: Enumerate Alert and Alert Macro definitions Post Event request to Argent Console Engine Retrieve processing status and trace logs for Event request […]
Version Argent Job Scheduler – Any Version Date Monday, 5 September 2016 Summary Everything in the world is interconnected, and this is especially true of any distributed Job Scheduler After running happily for months or years, if Jobs suddenly start to fail the first place to look is the network Argent has seen a London […]
Version Argent Guardian Ultra – All Versions Date Monday, 19 September 2016 Summary Customers receive the following error when running or testing Active Job Rules on iSeries servers from Argent Guardian Ultra: “Response:551 REJECT Error/Exception: QUSLJOB API information is not complete. Command (JOBLIST MSGW) failed. XT AS400 Agent 172.17.15.4 reported unhandled exception. Error Text: Error/Exception: […]
Version Argent Advanced Technology – All versions Date Tuesday, 20 September 2016 Summary The traditional way to monitor Windows Event Logs is to use the classic Windows Event Log API The central Argent Engine reads Event log file on the remote machine across the network, loads the message DLLs, and composes the Event details on […]
Version Argent Job Scheduler all versions Date Friday, 7 October 2016 Summary Sometimes a Job in the Argent Job Scheduler never end and show status as ‘Running’ in console screen (J1 screen) even though the Job Log states the Job has ended Technical Background Argent Job scheduler considers a Job as ended only when all […]
Version Argent Advanced Technology 3.1A-1601-T19 and later Date Tuesday, 18 October 2016 Summary This article describes the prerequisites needed to install Argent for Sybase to monitor Sybase ASE instances Technical Background Prerequisites to install Argent for Sybase 64 bit Operating System Argent for Sybase makes use of SAP ASE Developer’s Edition installation, which requires a […]
Version Argent Advanced Technology – All Versions Date Tuesday, 18 October 2016 Summary Argent’s open CMDB-X allows customers to easily integrate data with third-party reporting tools, like Tableau This KBI discusses how Argent’s CMDB-X provides flexible open-text fields that customers can use for any purpose they wish Technical Background When adding a new server or […]
Version All Versions Date Wednesday, 19 October 2016 Summary In certain cases Microsoft patches can break Argent and the production server Recently a patch was made to update Internet Explorer from version 8 to 11 This bad Microsoft patch caused Argent Monitoring Engine processes that were spawned from Argent Sentry Ultra and Argent Guardian Ultra […]
Version Argent for AWS 5.1A-1610-A and later Date Friday, 28 October 2016 Summary Windows EC2 instance is typically a standalone VM User has to logon with local account through Remote Desktop It is inconvenient when dealing with many such VM’s without remote management mechanism Windows PowerShell Remoting serves the purpose well and is pre-installed in […]
Version Argent for AWS 5.1A-1610-A and later Date Friday, 4 November 2016 Summary The AWS Free Tier account provides access to a broad range of AWS products for free However, a credit card is still required – Amazon states that no charges will be made unless the user exceeds the usage limits allowed by the […]
Version Argent AT – All Versions Date Wednesday, 30 November 2016 Summary Argent Commander and Argent Reports can be used to display a graphical representation of non-Argent related data located in an external data source Technical Background There are various Argent AT Products that can connect to external third party data sources, extract necessary data […]
Version Argent for AWS 5.1A-1610-A and later Date Thursday, 1 December 2016 Summary The AWS Tools for Windows PowerShell lets developers and administrators manage their AWS services from the Windows PowerShell scripting environment PowerShell Rule in Argent for AWS combined with this toolkit provides a complete programming environment, allowing ultimate flexibility to monitor AWS Credentials […]
Version Argent for AWS 5.1A-1610-A and later Date Thursday, 1 December 2016 Summary AWS CLI allows managing AWS resource through command line When Argent for AWS Engine detects some abnormal condition, it is possible to fire System Command Alert, which in turn calls AWS CLI to do some management tasks This KBI shows how to […]