Version Argent Job Scheduler ALL Date 26 Mar 2007 Summary When installing Argent Job Scheduler to SQL Server back-end, the Queue Engine installs correctly, however the Job Scheduler installs with an error: “The cursor does not include the table being modified or the table is not updatable through the cursor.” The Customer clicks OK and […]
Version Argent Predictor 8.0A-0701 and below Date 29 Mar 2007 Summary An error exists in the logic used for generating the SLA Up Down Reports Technical Background An issue exists with the logic employed for the SLA UPDOWN TIME REPORTS in ALL Argent XT Products. The following use case applies: For prolonged entries of metric=0 […]
Version Argent Guardian 8.0A-0701 Date 29 Mar 2007 Summary When creating service rules, services with a leading space show the leading space when adding them to the service rule, but when run in the relator, the relator drops the leading space and the service shows up as “not installed”. Technical Background Some vendors will add […]
Version Argent Guardian 8.0A-0701 and above Date 28 Mar 2007 Summary An invalid command is sent by the XT GUI to the iSeries Sub Agent. Technical Background Customer reports the PERF iSeries Rules are not functioning. An Issue Report has been submitted. Resolution Issue Submitted as AAR465.
Version Argent Exchange Monitor 8.0A-0701 Date 29 Mar 2007 Summary Relators With Exchange Connectivity Rules Do Not Run Subsequent Rules Technical Background Relators can specify multiple rules, and it is expected that all rules are executed according the specified schedule. This is generally true, for example: Reading the relator trace log confirms that both rules […]
Version Argent Ninja 8.0A-0701 Date 29 Mar 2007 Summary Unable to install Argent Ninja over UNC Path. Technical Background The Argent Ninja is a web thin client that allows access to the Argent Console over HTTP. During an install over a UNC path it appears that the procedure responsible for copying files, fails to execute […]
Version Argent Console All Date 2 Apr 2007 Summary Customer is using Argent Engine Alert functionality and has an Email Alert fired when specific events occur (e.g. Monitoring Engine Offline), however, they do not want the Event to display in the Argent Management Console. They currently have several Relators that are configured similarly, i.e. Alerts […]
Version Argent Guardian 8.0A-0701 Date 27 Mar 2007 Summary This issue is related to the information saved by Argent Guardian for information captured as part of a Printer Rule. Technical Background The information presented when an Alert is triggered by failure in a Printer Rule is shown below. Rule: PRT_SHARES Server: \\SERVER\BLACK Result: Broken Printer […]
Version Argent Guardian 8.0A-0701 Date 3 Apr 2007 Summary Argent Guardian Ping Rules Can Erroneously Return 0ms Response Time Technical Background An Argent Guardian ping rule can be configured to measure latency for the ping response, as follows: This should save the ping latency as Argent Predictor data, keyed to Service Level Agreement (object) and […]
Version Argent Guardian 8.0A-0701 Date 5 Apr 2007 Summary There is an ODBC Error entry in the AAC_ENGINE_LOG.TXT file that reads along the lines of ODBC Error: The assign text for column ‘escalation_email’ of table ‘AAC_Escalation’ has length 93 bytes, which is GREATER THAN the SQL field length (64 bytes). The data being put in […]
Version Argent Console 8.0A-0701 Date 9 Apr 2007 Summary Sample System Command Alert Has Invalid Timeout Technical Background The sample System Command alert that ships with Argent XT (CD_CLEAN_TEMP_DIR) has a property that the Argent Console judges to be invalid. Editing any aspect of the alert and then navigating away or saving it leads to […]
Version Argent Guardian 8.0A-0701 Date 9 Apr 2007 Summary {Dynamic} Relator Execution Ignores Machines In Network Groups Without Monitoring Engines Technical Background A typical use case is to capture geographic device locations into corresponding Network Groups. Remote Monitoring Engine can then be installed as desired, and {Dynamic} relator execution ensures that monitoring requests are sent […]
Version ArgSoft Network Discovery Layer DLL Date 13 Apr 2007 Summary The SNMP, TCP, FTP and SSH API’s in the Network Discovery Layer DLL depend on various DART Components to be installed. If they are not, depending on configuration, Windows will pop up a Dialog box that says “CoInitialize must be called first”. This is […]
Version Argent Data Consolidator 8.0A-0701 Date 13 Apr 2007 Summary When consolidating Events with Event ID 560, specifically looking for text in the Accesses portion of the event, the rule will not send alerts and when reporting, no event will be found with the specified criteria. An example is below: Technical Background When consolidating these […]
Version Argent Guardian 8.0A-0701 Date 11 Apr 2007 Summary There is an issue when installing Guardian Monitoring Engines locally using the ag_me_tool.exe command line utility. This is due to the location of the installation files. Technical Background AG_ME_TOOL.EXE is a utility program used to administer Argent Guardian Monitoring Engines from a Command Prompt. It can […]
Version Argent SNMP Monitor 8.0A-0701 Date 11 Apr 2007 Summary How to return an OID value as a Console comment. Technical Background Several Customers have requested that an OID value be returned as a Console Comment. A new feature of 8.0A-0701 allows you to accomplish this. Resolution Firstly the OID value must be stored as […]
Version Argent Guardian 8.0A-0701 Date 12 Apr 2007 Summary Report on CPU utilization of individual processes on a particular server by passing %AGNodeName% to the report definition. Technical Background We are automatically distributing a report as an alert function. Currently there is no ability to allow us to pass the %AGNodeName% variable to the report […]
Version Argent Console 8.0A-0701 Date 18 Apr 2007 Summary The Argent Console is capable in sending pager alerts via TAP. An enhancement request has been submitted to provide the ability to send pager alerts via the PET protocol. Technical Background The Argent Console is currently capable of sending pager alerts via the Telocator Alphanumeric Protocol […]
Version Argent Guardian 8.0A-0701 Date 23 Apr 2007 Summary Maintenance schedules on servers that have been individually specified are overwritten when a Global Maintenance schedule is applied. Technical Background Mass selecting servers to apply maintenance schedules overwrites any existing maintenance schedule instead of adding to the existing schedule. Example: A server is configured to have […]
Version Argent Job Scheduler – All Versions Date 18 January 2010 Summary Local user rights needed for the Argent Job Scheduler and Argent Queue Engine service account. Technical Background The following local user rights are needed for the Argent Job Scheduler service account (the account which runs the Argent Job Scheduler) and are assigned automatically […]
Version Argent SNMP Monitor 8.0A-0607 Date 14 August 2006 Summary Two issues have been reported when using the DART SNMP Library: An inability to walk the SNMP tree with the Argent OID Browser with a non-default community string Always getting ‘Rule not broken’ and OID ‘not available’ when using a Walk Within Branch rule Technical […]
Version Argent Guardian of any version Date 3 January 2007 Summary To determine if the iSeries Agent is executing, view the ARGAGENT, ARGMAIN, and if active, the ARGWORK activity using the following command: wrkactjob Click For Full Size Technical Background Not Applicable Resolution Not Applicable
Version Argent Guardian of any version Date 28 January 2007 Summary When specifying a non-standard port in license manager for SSH connections to UNIX machines, the non-standard port is not passed to the plink logon to that machine. Technical Background For security reasons, some clients have elected to change the standard port for SSH (port […]
Version Argent Web products (All versions of Argent Business Manager and Argent Ninja) Date 23 Dec 2008 Summary A client experienced an issue loading Argent Web Products after changing the Argent password for the domain. The following message was encountered: Parser Error Message: Could not create Windows user token from the credentials specified in the […]
Version Argent Exchange Monitor 8.0A-0701 Date 26 February 2007 Summary After installing Argent Exchange Monitor 8.0A-0701, the new Real Time feature shows two Data Source options: Performance Counter and SQL Server. Click For Full Size Technical Background Beginning in version 8.0A-0701, Argent Exchange Monitor includes a Real Time feature similar to that in Argent SQL […]
Version Argent Exchange Monitor; any version Date 13 September 2006 Summary Reading mail messages with a MAPI profile can fail with specific versions of Outlook installed. Technical Background The Argent Exchange Monitor uses MAPI as the interface for performing the Round Trip Test. There is an issue described in Microsoft KB Article 833856 that prevents […]
Version Argent Predictor 8.0A-0607C through 8.0A-0701 Date 29 September 2006 Summary Different SLA Rules Are Assigned To Same Key In Argent Predictor DB Technical Background One can configure different SLA/Connectivity Rules against a single device, for example, NDE_TCPIP_PING and NDE_ORACLE_LOGON. The Rules both send data to the Argent Predictor, and they are both logged against […]
Version Argent Guardian 8.0A-0607C through 8.0A-0701 Date 26 October 2006 Summary Nested monitoring groups are not counted accurately in report definitions. Technical Background When a Monitoring Group containing other Monitoring Groups is shown in a listing for inclusion in a report, the count of servers/devices is inaccurate. Specifically, it is shown as the number of […]
Version Argent Console 8.0A-0607C through 8.0A-0701 Date 26 October 2006 Summary Renaming a monitoring group is not propagated throughout Argent XT. Technical Background When a Monitoring Group is renamed, the changes are not propagated throughout the locations that reference Monitoring Groups in Argent XT. Example A Nested Monitoring Groups. Rename child group &MG_SQL_SERVERS to &MG_DATABASES: […]
Version Argent Predictor 8.0A-0607C through 8.0A-0701 Date 27 October 2006 Summary Argent Guardian SLA reports are showing inaccurate data. Technical Background The Argent Predictor records SLA response times of >30,000ms when a NDE_TCPIP_PING Rule does not receive a reply within a timeout of 30s. This leads to inaccurate data being shown in an SLA Response […]
Version Argent Guardian 8.0A-0610 and 8.0A-0701 Date 1 December 2006 Summary Improvement to AIX Rule SCP_AIX_CPU_OVERLOAD. Technical Background This Rule SCP_AIX_CPU_OVERLOAD is implemented by calling ps to get a list of running processes. In some 2-CPU environments, the result includes ~50% of CPU time for executing ps itself. This skews the underlying metric. Resolution This […]
Version Argent Console 8.0A-0610 and 8.0A-0701 Date 6 December 2006 Summary The variable %AGRelatorName% does not get passed through to Alert Escalations or Alert Corrections Technical Background Not Applicable Resolution This is a known issue and will be resolved in a future version.
Version Argent Console 8.0A-0610 and 8.0A-0701 Date 8 January 2007 Summary Sorting by server name failes in the dialog Show Historical Events of Argent Console. Technical Background After clicking on Show Historical Events in the Argent Console, it does not allow you to accurately sort the events by clicking on the columns. Example When clicking […]
Version Argent SNMP Monitor of any version Date 16 January 2007 Summary Graphing Cisco bandwidth usage with the Argent SNMP Monitor Technical Background A common use case with the Argent SNMP Monitor is graphing average bandwidth usage per interface on a Cisco router. Resolution The Argent SNMP Monitor was designed with this capability in mind. […]
Version Argent Data Consolidator 8.0A-0610 and 8.0A-0701 Date 2 February 2007 Summary Data List becomes corrupted with SQL Server authentication. Technical Background When Argent XT is installed against a SQL Server with SQL Server Authentication, the default Data List &DS_DEFAULT is created with a connection string matching what was provided during setup. With passwords of […]
Version Argent Console of any version Date 19 February 2007 Summary McAfee VirusScan Blocks Outgoing SMTP Mail. Technical Background The default installation of McAfee VirusScan Enterprise 8.0.0 blocks outgoing SMTP mail (TCP port 25) to any destination. This prevents the Argent Console from sending Email Alerts. Resolution Configure VirusScan Enterprise to allow outgoing SMTP traffic. […]
Version Argent SNMP Monitor 8.0A-0610 and 8.0A-0701 Date 25 February 2007 Summary There is an issue with Turbo Mode for the Argent SNMP Monitor which affects Main Engines and Daughter Engines. Technical Background When Turbo Mode is activated on the Main Engine, all monitoring is fine for all products except the Argent SNMP Monitor. Error […]
Version Argent Console 8.0A-0701 Date 2 March 2007 Summary Argent XT 8.0A 0701 contains an Enhancement To Defining Enterprise Application View By Allowing Browsing Of Argent Guardian Rules, however this has not been fully implemented. Technical Background Attempting to browse for Rules within the Enterprise Application View, results in the error message Only Rules are […]
Version Argent SQL Monitor 8.0A-0701 Date 1 March 2007 Summary SQL Query Rules that use Transact SQL as the query option fail if the SQL-DMO client libraries are unavailable. Technical Background Testing a SQL Query Rule using Transact SQL on a server that does not have SQL-DMO installed results in the following message: Could not […]
Version Argent XT 8.0A-0701 Date 5 March 2007 Summary Naming Relators in lowercase can lead to the Argent Console unexpectedly closing. Lowercase Relator names are only possible after unchecking the All Objects Upper Case option (Administration > Product Settings, Screen N7A). Click For Full Size Technical Background Not Applicable Resolution Edit the underlying SQL table […]
Version Argent Exchange Monitor 8.0A-0701 Date 7 March 2007 Summary Exchange Mailbox Size Rules Measure In Gigabytes Not Megabytes Technical Background Mailbox Size rules new to 8.0A-0701 allow checking the sizes of individual mailboxes on an Exchange server: When this rule is tested or put into a production relator, it interprets the threshold in Gigabytes […]
Version Argent Guardian 8.0A-0707 and later Date 26 March 2007 Summary In the Argent Guardian 8.0A-0701, UNIX CPU Rules can return CPU usage values in excess of 100% on machines that have multiple CPUs. Technical Background Not Applicable Resolution The Argent Guardian will take in to account the number of CPUs present from version 8.0A-0707 […]
Version Argent Ninja 8.0A-0701 and below Argent Business Manager 8.0A-0701 and below Argent XT 8.0A-0701 and below Date 29 March 2007 Summary Installation of the Argent Ninja, the Argent Business Manager, or Argent XT fails when the source files are on a remote UNC path. Technical Background During an install over a UNC path it […]
Version Argent Exchange Monitor 8.0A-0701 Date 19 April 2007 Summary Ballooning Argent XT Database The following entries in the AXM_MONITOR_ENGINE_LOG will be encountered: ————————– 11 Apr 2007 23:56:46.473 EANMELB13 ArgentAdmin Done with scanning tracking log 25 Mar 2007 for Exchange server ‘MAIL’ 11 Apr 2007 23:56:46.505 EANMELB13 ArgentAdmin Done one tracking log scanning for Exchange […]
Version Argent SNMP Monitor 8.0A-0701 Date 11 May 2007 Summary The issue may occur during a product upgrade. An error message appears stating there are structural problems with the Argent Database. Technical Background During the upgrade process a Customer may receive an error message stating there are structural problems with the Argent Database. This example […]
Version Argent Exchange Monitor 8.0A-0701 Date 11 May 2007 Summary Customer’s upgrading or installing Argent Exchange Monitor 8.0A-0701 may be able to test MAPI-based Rules (RTT, MAPI Logon/Logoff) successfully, but when put into production, the Relators fail with message OpenMsgStore failed. Technical Background The Argent Exchange Monitor undergoes a database schema change across the boundary […]
Version Argent Console 8.0A-0701 Date 11 May 2007 Summary The Argent Console GUI assumes the server install path is the same as the remote console install path. Technical Background When a remote Argent Console GUI is used to test a Relator, the result file is assumed to be located in a path relevant to the […]
Version N/A Date 1 Jul 2007 Summary Windows Event ID 516 is logged when a server is overloaded, or event queues overflow. Technical Background This typically occurs when a server is unable to write more events to the event log. In either case, no future audit events are logged to the server until the situation […]
Version N/A Date 1 Jul 2007 Summary Windows security event log events ID 608 and 609 enumerate user rights that have been assigned to or removed from the user account. Technical Background The following are important codes that need investigation in the case they have been assigned to a user account. They enable access to […]
Version Argent Job Scheduler 7.0A-0701 Date 11 May 2007 Summary After clean installation of the iSeries Adapter for Argent Job Scheduler on release V5R4 of IBM operating system, the GUI (Job Control Panel) is unable to connect to the AS/400 host scheduler and queue engine. Numerous CATASTROPHIC INTERNAL ERROR messages are found in the log […]
Version Argent Job Scheduler 7.0A-0701 Date 11 May 2007 Summary When a Customer selects %EXIT_CODE_FILE% from the %Variable button in the Advanced options of a job template, the Argent Job Scheduler GUI freezes and subsequently crashes. Technical Background The %EXIT_CODE_FILE% option is under the %Variable button in the Environment Strings section of the Advanced screen […]
Version Argent Job Scheduler 7.0A-0701 Date 11 May 2007 Summary When a Customer uses the Copy option to copy an existing Job Template, some of the settings within the Job Template are not copied. Technical Background N/A Resolution This has been addressed in Argent Job Scheduler 7.0A-0701-T1.
Version Argent Sentry 8.0A-0701 Date 17 May 2007 Summary A single Argent Sentry rule fires multiple types of Alerts. Technical Background An Argent Sentry Web Site Response Time Rule can be configured to break in any of three ways: If a “200 OK” is not returned from the target web server (URL Inaccessible). This check […]
Version Argent Ninja 8.0A-0701 Date 17 May 2007 Summary If the Argent service account password contains a blank or space, it causes an issue with the Argent Ninja install. Technical Background Installing the Argent Ninja in an environment where the Argent service account contains a blank or space in the password leads to an issue […]
Version Argent SNMP Monitor 8.0A-0701 Date 18 May 2007 Summary SNMP Community Strings are not saved under certain edits. Technical Background The Argent SNMP Monitor allows specifying a non-default SNMP Community String via the License Manager. Some forms of edits to this property do not result in the Apply button being activated, and subsequently the […]
Version Argent Defender 4.0A-0607 Date 18 May 2007 Summary It is not possible to add or modify pages of an Argent Defender script via the recorder. Modifications to the script can only be done via VB Script. It is possible to delete pages via a right click menu: Click For Full Size Technical Background N/A […]
Version Argent Dashboard 8.0A-0701 Date 21 May 2007 Summary Database Backup fails for Argent Dashboard. Technical Background Backing up and restoring every Argent product is required to perform a migration to a different server. Backing up the Argent Dashboard results in the dialog box: Could not get DISPID for method ‘XT_MonitoredNode_SQL2CB’ Resolution This issue will […]
Version Argent Guardian 8.0A-0701 Date 15 June 2007 Summary Lower case characters in a Relator groups folder causes AMC.exe to have issues. Upon clicking on Relators from the outlook-style bar in Argent Extended Technologies, AMC.exe will have issues and enter an event in the application log. The Event will contain a failure in a dll […]
Version Argent Job Scheduler 4.5A-0410 Date 15 June 2007 Summary The Customer reports that jobs fail intermittently with exit code 128. Symptoms The Customer reports a job that has been running successfully in the Argent Queue Engine for a long period of time now fails intermittently. The status shows as Abend with an exit code […]
Version Argent Predictor 8.0A-0701 Date 17 July 2007 Summary The monthly System Performance Report specifies inaccurate field names. Technical Background Creating a report under System Performance Reports in any Argent XT product, one can select the Report Category of One Server One Counter Multiple Instance Overall Report as follows: If the Report Type is chosen […]
Version Argent Exchange Monitor 8.0A-0701 Date 17 July 2007 Summary Exchange Mailbox Size Rules do not fire correction Alerts with multiple accounts. Technical Background The Argent Exchange Monitor has Mailbox Size Rules which can set a threshold for mailbox size of individual Exchange accounts. When placed in a Relator, this rule results in a new […]
Version Argent Console 8.0A-0701 Date 17 July 2007 Summary Multiple copies of correction Alerts are delivered Technical Background The Customer had 5 correction Email Alerts listed in a Relator, and were seeing 5 emails delivered to each of the 5 addresses. This resulted in 25 emails being delivered in total. To reproduce: Install 8.0A-0701 with […]
Version Argent Console 8.0A-0701 Date 17 July 2007 Summary ENTERPRISE_APP_VIEW_PERF_INTERVAL Registry Key Technical Background The Argent Global Directory can be configured to save a Global Health metric periodically to the Argent Predictor database. This value is saved by default every 10 minutes. Resolution The interval for saving this Global Health metric can be configured by […]
Version Argent Defender 4.0A-0408 Date 17 July 2007 Summary “File Not Found” errors will be displayed in the Argent Defender Log with reference to Job Information not being available. Technical Background Customers may complain about the following errors appearing in the Argent Defender logs: ———————- Wed Mar 28 13:34:44 KEY-SARGENT argent [ERROR] Failed to get […]
Version Argent Console 8.0A-0701 and below Date 16 July 2007 Summary When “localhost” is used for the SQL Server Name while installing the Argent XT Products, the Client GUI’s do not install and cause issues during the install process. The full server name should be used instead. Technical Background “Access Denied” or “Connectivity” errors will […]
Version Argent Console 8.0A-0701 Date 9 July 2007 Summary The Argent Remote Backup and Remote Daughter engines are unable to load the Argent Ninja Console page as a registry value. Technical Background The key location on the Argent Main Console and the Argent Remote Console is HKEY_LOCAL_MACHINE\Argent\ArgentManagementConsole\REMOTE_AAC_URL By default the value of this key on […]
Version Argent Guardian 8.0A-0701 and below Date 7 July 2007 Summary When using the System Command Alerts, attempting to save a command without using a UNC path may not be saved. Technical Background When using the Alerts that may have migrated over from 6.2 that utilized the rcmd command. (E.g. d.rcmd \\ServerName\D$\Test.bat) will likely work […]
Version Argent Business Manager 8.0A-0701 Date 29 June 2007 Summary A client may say that the web products setup fails at the Argent Console Service Account Details screen, as the User Name field is blank and grayed out. Technical Background This occurs when the Argent Console service account is of the format UserName@DomainName. Normally the […]
Version Argent Guardian 8.0A-070 Date 27 June 2007 Summary When using the File Manager Rules to monitor files within sub-folders, files may not be found. Technical Background Example When setting up File Management Rules to Monitor the following path: C:\Temp\*.* for files with the Last Modified date older than 15 minutes. Files within the C:\Temp\ […]
Version Argent Guardian 8.0A-0701 Date 19 July 2007 Summary The Existing SERVICE_UPDOWN_TIME report will produce an SLA Service up-down report showing inconsistent values that list services without grouping them by server. Separately, the report does not annotate maintenance times in the report. Technical Background See: SLA UP DOWN Reports May Show Inconsistent Values Resolution Modify […]
Version Argent Data Consolidator 8.0A-0701 Date 23 July 2007 Summary Transfer Engines require a logging destination. Technical Background Argent Data Consolidator Transfer Engines require a destination for consolidated log entries. This can be a Microsoft SQL Server, an ODBC Data Source, or an Argent Database Engine configured with its own destination database. The destination is […]
Version Argent SQL Monitor 8.0A-0701 Date 24 July 2007 Summary SQL Query Rules contain a property Include the complete query result. This provides the output of the query when testing a Relator. This output is intended to be included with the resulting Alert if the rule is broken. Technical Background There is an issue in […]
Version Argent Business Manager 8.0A-0701 Date 31 July 2007 Summary The name of a Relator Groups is truncated when moving from the Argent Data Consolidator in the Argent Business Manager (the web interface). Example: A Relator Group named AB_CD_EF in the main Argent GUI appears in the web-based Argent Business Manager as REL_AB. Technical Background […]
Version Argent Data Consolidator 8.0A-0701 Date 31 July 2007 Summary When creating a rule in the Argent Data Consolidator with a parse specification, and selecting the option to save the Argent Predictor data, if User_Data_1 is used, the Argent Predictor data is saved with values of 0, while if other User_Data variables are used (User_Data_2, […]
Version Argent Sentry 8.0A-0701 Date 7 August 2007 Summary Using the Argent Sentry with a proxy Technical Background The Argent Sentry can be used to test the availability and response times of static web pages. The Argent Sentry behaves like any other web client such as Internet Explorer, and hence must be configured with proxy […]
Version Argent Data Consolidator 8.0A-0707 prior to version 0707-D Date 20 August 2007 Summary Events that are registered in the Argent Console by Windows Event Logs Rules in the Argent Data Consolidator cannot be purged from the console. Technical Background The Argent Data Consolidator Rule Type Windows Event Logs can be configured for Alerting. When […]
Version Argent Guardian 8.0A-0701 Date 17 August 2007 Summary When using the Argent Guardian to monitor windows disk performance metrics in a mixed Windows/Netware environment, connectivity issues may occur with the Client Services for Netware (CSNW). In particular, the Client Services for Netware service drops the Netware connection for remotely connected servers. Technical Background This […]
Version Argent Guardian 8.0A-0707 Date 14 August 2007 Summary When using the System File Rules in the Argent Guardian with a *.* ending the file path the rule will break if the directory is empty. Technical Background The Customer had several hundred System File Rules that he uses to check dates on files in directories. […]
Version Argent Extended Technology – All versions Date 19 Jan 2012 Summary After applying a new License Key, you receive an error message: License Usage Exceeded. However by looking at the License Manager, the total number of licenses used is not greater than the total number of licenses. After resolving the issue, the customer is […]
Version Argent SNMP Monitor 8.0A-0707 Date 23 August 2007 Summary During the upgrade of the Argent SNMP Monitor when the DB Check runs, you may receive a pop up message: Structural Database Errors Have Been Detected. Contact Argent Support. Upon acknowledging the pop up, you find the DB Check picked up a value conflict. Technical […]
Version Argent Extended Technology All Date 2 September 2007 Summary A brief article on important Rule features. Technical Background While Rule creation is generally a simple point-and-click process, over time even the best defined Rules can be modified beyond all definition. After all, easily defined Rules are also easy to modify. Generally it is someone […]
Version Argent Console 8.0A-0707-D Date 5 September 2007 Summary When upgrading from 8.0A-0707-C to 8.0A-0707-D the installer may report an error during the Database Integrity Check: — ERROR — Unmatched field length for column ‘ruletype’ (16 vs. 32 bytes) This does not appear to affect the further operations of the installer, nor impede the Customer’s […]
Version Argent Console 8.0A-0707-C Date 6 September 2007 Summary Argent Data Consolidator events cannot be purged. Technical Background The Argent Console prevents the Argent Data Consolidator Events from being purged either manually or automatically after x number of days. When attempting to purge these events, it may appear that the purging process is in progress. […]
Version Argent SNMP Monitor 8.0A-0707D Date 20 September 2007 Summary Argent SNMP Monitor Installer Terminates Prematurely If Not SQL DB Owner Technical Background The installer for the Argent SNMP Monitor terminates prematurely in ARGENT_Setup2.exe if all of the following conditions are true: SQL Server is chosen as backing database The credentials used for database access […]
Version Argent Job Scheduler 7-0A-0701-T3 Date 11 October 2007 Summary Unable to connect to a Linux queue engine from Argent Job Scheduler Technical Background Current release Linux Queue engine 5.0A-0607 Current release Argent Job Scheduler 7-0A-0701-T3 Unable to connect to the Linux Queue engine even though the port 3000 on the Linux server is listening. […]
Version Argent Console 8.0A-0707D Date 18 October 2007 Summary KBI: Remote GUI Installation For A 64-Bit Windows Argent Server Technical Background The 64-bit edition of Windows Server 2003 has implemented the registry in a way that affects the ability for 32-bit clients to read registry values. This is a Microsoft issue. More details are found […]
Version All Date 30 Apr 2008 Summary High CPU Utilization rates when deploying Argent Main Engines or Daughter Engines to Virtual Machines is generally not an issue. As per the VMware Technical Network Whitepapers and VMware engineers CPU load or idle time measured within a virtual machine is not accurate in most cases. Technical Background […]
Version All Date 30 Apr 2008 Summary N/A Technical Background The Argent Job Scheduler product support up multiple Argent Queue Engines. If your production requirements change and you need to add additional Argent Queue Engines, these new Argent Queue Engines can be added to any existing jobs to achieve optimal load balancing. If you have […]
Version All Date 30 Apr 2008 Summary Relators do not appear under History for certain daughter engines. Technical Background N/A Resolution Confirm that the daughter engine server has not run out of disk space.
Version All Date 30 Apr 2008 Summary Transfer Engine performs all the consolidation and archiving. Database Engine is a service that interacts with databases, but isn’t needed except under special circumstances. Technical Background When setting up the Argent Data Consolidator, a common question is, “What’s the difference between the Transfer and Database Engines, and when […]
Version Argent Defender Date 29 April 2008 Summary User is presented with an error while installing Trusted Agents. Click For Full Size Technical Background Adding a Trusted Agent to another server requires that other server to have Remote Registry and Server services to be running. Resolution On the server that you are installing as a […]
Version Argent Extended Technology, version 8.0A-0707 Date 1 May 2008 Summary Argent trace log delay of 4+ hrs between Mother and multiple daughter servers. Technical Background Configuration for this user’s environment was not optimally set. All servers reported uploading logs consistently; no obvious errors showed. Resolution Registry key that throttles the amount of daughter engine […]
Version 8.0A -0801 (Argent Extended Technology) 9.0A-0801 and 0804 (Argent Defender) Date 19 May 2008 Summary Argent Console and Argent defender 9.x release can coexist on the same server, but Alerts dependent on hardware devices may not fire properly. Technical Background If both products are configured to use Alphanumeric Pager Alerts or SMS Alerts, only […]
Version None Date 22 May 2008 Summary When applying SP3 to XP, IP errors can appear. Could be related to TCP/IP stack. Technical Background None Resolution Ensure Customer has SUCCESSFULLY upgraded some machines to SP3. Suggest Customer may need to back off SP3.
Version None Date 6 Jun 2008 Summary When the Argent Defender server is under heavy load, the IE instance may not be able to load the home page properly. As a result, user receives alert ‘Web server may be offline’. But when user checks the web site from another machine, the web server is fine. […]
Version All Date 9 Jun 2008 Summary Argent software needs to be installed logged in as the service account, or setup will fail. Technical Background The Argent Service account has been granted the permissions necessary to function inside the customer’s network. When another account is used setup fails because it lacks the necessary permissions to […]
Version Argent Guardian 8.0A-0804 Date 14 Jun 2008 Summary “Day Limit For Keeping Argent Predictor Data” gets reset to 7 days in the Argent Guardian. Technical Background When installing a Non-Stop Motor Engine for the Argent Guardian, it causes the “Day Limit For Keeping Argent Predictor Data” to be reset back to the default setting […]
Version Argent Console 8.0A-0707D Date 18 Dec 2007 Summary Initial alerts are fired, but escalation and resolved alerts are never fired. AAC_ENGINE log references ODBC errors with the AAC_Escalation table. Technical Background The issue is caused when the To: and CC: fields of an email alert are too long for the AAC_Escalation.escalation_email column. 16 Nov […]
Version Argent Exchange Monitor 8.0A-0707 Date 14 Sep 2007 Summary Due to registry changes in Exchange 2007, it appears that monitoring does not work with the Argent. Technical Background The Microsoft Exchange 2007 is only available for the Windows 64 bit platform. It was recently discovered and confirmed by development that due to some registry […]
Version Argent Data Consolidator 8.0A-0707_D Date 18 Feb 2008 Summary When examining the Argent Data Consolidator reports for Windows 64-bit servers the description field shows “The description could not be found” at the start of all events read from windows 64-bit servers. Technical Background When examining the Argent Data Consolidator reports for Windows 64-bit servers […]